Jordan River Family Medicine

3.0
122 reviews

About

General Practitioner
We are conveniently located in South Jordan. Our highly educated doctors keep abreast with the latest development in medicine. We have the highest respect for our patients and treat you with compassion and understanding. We welcome new patients and in most cases can provide same day appointments. We accept most insurance plans. Our doctors are Michael D. Jones, MD, Katie Julien, MD, Revecca Levine, Heather Sojourner, MD and Benjamine Starz, MD

Location

Jordan River Family Medicine
1868 W 9800 S., Suite 100, South Jordan, UT
84095, United States

Hours

Reviews

3.0
122 reviews
5 stars
50
4 stars
10
3 stars
5
2 stars
7
1 star
50

What are people saying?

AI-generated from recent customer reviews

Doctor Quality

Several doctors, particularly Dr. Lee, Dr. Plunkett, and Dr. Jones, received high praise for their attentive and compassionate care.

Front Desk Issues

Numerous reviews highlighted consistent problems with the front desk staff, including rudeness, poor communication, and inefficiency.

Billing Concerns

Many customers reported issues with billing practices, including overcharging and lack of clarity regarding insurance payments.

Patient Experience

While some patients had positive experiences with their doctors, many expressed frustration with long wait times and feeling rushed during appointments.

Mixed Reviews

Overall, while the quality of medical care is often praised, the administrative side of the practice, particularly the front desk and billing, received significant criticism.
  • CK
    c k
    Nov 12, 2025
    5.0
    Dr Tessa Lee is the best doctor. She listens and is very helpful. Love her
  • CY
    Cami Young
    Sep 4, 2025
    5.0
    Dr Lee is the best doctor out there! She listens, cares and so responsive! I refer everyone I know to her! All my family sees her now!!!
  • KD
    Kari Lynn Dietz
    Aug 3, 2025
    1.0
    Disappointing care and poor communication. I’ve been on the same mild medication and with Jordan Family Medicine since 2014 with no issues, no flagged labs, and no changes in my medical history. I get annual blood work through my OB-GYN (including earlier this year), so there was no medical reason for additional labs. Still, Dr. Jones refused to send a refill without it, with no explanation, and used it as a reason to force another visit. I had just seen him in February for a different refill but forgot to ask for this one. Rather than helping, he treated it as an opportunity to hold my refill hostage unless I came in again, I don’t believe he actually cares, bc his appointments are rushed (5 minutes or less?). When I called to ask why I needed to come in for bloodwork, the MA didn’t explain. Then hung up on me after I told her I would think about it bc it feels like he is trying to make a buck. I couldn’t even ask if I could send over my other lab results bc his MA (who called for him) wasn’t listening. Then I received a cold text message from Dr. Jones dismissing me as a patient, without any attempt to clarify or have a real conversation. He said in a text that I can’t reply to “..I think this way you will be reassured that I will not make any money from your care.” Dr. Jones, I’m now more convinced that billing as many patients as possible and quickly is what you are motivated by. Had you have called me and acted professionally, explained why I needed bloodwork, I would have listened. I believe I am a reasonable person, nothing like this has ever happened to me before. So I’m… baffled. It felt like a transactional relationship, not medical care, more focused on billing than actually supporting long-term patients. I’ll take this as an opportunity to find a new doctor, and I will def read reviews first, my mistake.
  • MW
    Marla Wright
    Jul 30, 2025
    5.0
    Dr Lee is the best doctor I have ever had. I hope she never moves. She is attentive, and truly cares about my well being. If you want or need a new doctor, look no further! I’ve always been able to get in to see her relatively quickly.
  • MK
    McKenna Kane
    Jul 22, 2025
    5.0
    Dr.Lee is literally the best Doctor I have ever seen . She is so incredibly patient, kind, caring, thorough, and attentive. Her MA Emily is also really great. Dr.Lee always takes her time to listen to my concerns and is always empathetic and goes above and beyond to help however she can. I will definitely be a lifetime patient of hers. I am so incredibly grateful that I have found such an amazing PCP!

Frequently Asked Questions About Jordan River Family Medicine

What are the operating hours of Jordan River Family Medicine?

Jordan River Family Medicine is open Monday to Wednesday from 8:00 AM to 6:00 PM, Thursday and Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.

Where is Jordan River Family Medicine located?

Jordan River Family Medicine is located at 1868 W 9800 S., Suite 100, South Jordan, UT 84095, USA.