Our Hallmark story is all about family.
We are the husband-and-wife team of Dave and Jen Rubino, along with our brother Vince. We decided to explore a partnership with Hallmark when our own parents needed care. Our mother required home care after heart surgery while Jen’s father needed assistance following a stroke.
Watching our loved ones deal with health issues while trying to determine the best course of care was emotionally taxing. Considering the fact that we still had to work and tend to our own children and it quickly became overwhelming.
It was at that time that we realized the tremendous need for quality home care extending far beyond our family's situation.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.