Question 1

What information do I need to provide when scheduling an appointment?

Accepted Answer

Patient’s name; patient’s date of birth; patient’s address; brief description of the reason for the appointment; home and alternate phone numbers; patient’s health insurance information.

Question 2

What should I bring with me to my appointment?

Accepted Answer

Copies of all pertinent medical records (doctors’ notes, lab and imaging results, actual films if available), your insurance card, any referral and precertification information if applicable, and any completed patient forms you did in advance.

Question 3

How early should I arrive to my appointment?

Accepted Answer

When you schedule your visit, appointment coordinators will tell you when to arrive. In general, plan to arrive about 15 minutes prior to your scheduled appointment time.

Question 4

Will someone call me to remind me about my scheduled appointment?

Accepted Answer

Many practices use TeleVox (an electronic appointment reminder system). You will receive an appointment reminder call two days in advance.

Question 5

I am new to NYU Langone. Will I need to complete any forms?

Accepted Answer

Yes. You will be asked to review and complete forms when you arrive such as: Faculty Group Practice Patient Demographic Form; NYU Langone Medical Center Electronic Health Information System Consent Form; Faculty Group Practice Financial Policies; Patient Responsibility Form; Notice of Privacy Practices Acknowledgment. Many of these can be reviewed and completed before your appointment by visiting patient forms.

Question 6

What is the 'no-show' policy?

Accepted Answer

If you are unable to keep your appointment, call your doctor’s office as soon as possible. If you miss your appointment and do not call to cancel, additional fees may apply.

Question 7

Why did I receive a bill for a doctor that I did not see?

Accepted Answer

You may receive bills for services provided by doctors or departments involved in your care (for example anesthesia, radiology, pathology) even if you did not see those providers face-to-face. These services are billed separately.

Question 8

Who can I call if I have a billing question?

Accepted Answer

For billing questions regarding services provided by your doctor, call 877-648-2964. For billing questions regarding services provided by the hospital, call 800-237-6977.

Question 9

What forms of payments do you accept?

Accepted Answer

For convenience, practices accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, and American Express). Traveler’s checks are not accepted. Cards are charged only for authorized amounts; payment plans may be arranged through onsite billing coordinators.

Question 10

Can I access my medical information online?

Accepted Answer

Yes. NYU Langone uses the MyChart patient portal, which allows viewing test and lab results, accessing medical records, medications and immunizations, scheduling appointments, requesting prescription refills, sending secure messages to your doctor’s office, and accessing billing statements and payments.

Question 11

How can I get a copy of my test results and medical records?

Accepted Answer

Call your doctor’s office to request copies; you may need to sign a consent form if records are to be released to another office or hospital. You can also view recent results via your MyChart account.

Question 12

What do I do if I run out of my medications?

Accepted Answer

Prescription refill requests can be submitted via NYU Langone Health MyChart, or you can call your doctor’s office to request a refill.

Perlmutter Cancer Center

Business Details

About

Details

Location

Reviews

Frequently Asked Questions About Perlmutter Cancer Center