Question 1

What information do I need to provide when scheduling an appointment?

Accepted Answer

Patient's name; patient’s date of birth; patient’s address; brief description of the reason for the appointment; home and alternate phone numbers; patient’s health insurance information.

Question 2

What should I bring with me to my appointment?

Accepted Answer

Copies of pertinent medical records (doctors’ notes, lab and imaging results, films if available), your insurance card, referral and precertification information if applicable, and any completed patient forms you filled out in advance.

Question 3

How early should I arrive to my appointment?

Accepted Answer

Follow the guidance given when you schedule the visit; in general plan to arrive about 15 minutes prior to your appointment time.

Question 4

Will someone call me to remind me about my scheduled appointment?

Accepted Answer

Many practices use TeleVox electronic reminders; you will typically receive an appointment reminder call two days in advance.

Question 5

I am new to NYU Langone. Will I need to complete any forms?

Accepted Answer

Yes. New patients are asked to review and complete forms such as the Faculty Group Practice Patient Demographic Form, Electronic Health Information System Consent, Financial Policies, Patient Responsibility Form, and Notice of Privacy Practices Acknowledgment. Many forms can be reviewed and completed before your visit via the patient forms page.

Question 6

What insurance plans do you accept?

Accepted Answer

Doctors at NYU Langone participate in most major insurance plans. Appointment coordinators can review insurance details with you when scheduling.

Question 7

What is the 'no-show' policy?

Accepted Answer

If you cannot keep your appointment, call your doctor’s office as soon as possible to cancel. Missed appointments without cancellation may result in additional fees.

Question 8

Why did I receive a bill for a doctor that I did not see?

Accepted Answer

You may receive charges from clinicians who provided services behind the scenes (for example anesthesia, radiology, pathology). These providers are part of your care and may bill for services even if you didn’t see them face-to-face.

Question 9

Who can I call if I have a billing question?

Accepted Answer

For billing-related questions call 877-648-2964.

Question 10

What forms of payment do you accept?

Accepted Answer

Practices accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, American Express). Traveler’s checks are not accepted. Your credit card will be charged only for amounts you authorize. Payment plans may be arranged through an onsite billing coordinator.

Question 11

Can I access my medical information online?

Accepted Answer

Yes. NYU Langone uses MyChart (NYU Langone Health MyChart) to let patients view test results, medical records, medications, immunizations, schedule appointments, request refills, message providers, and access billing statements.

Question 12

How can I get a copy of my test results and medical records?

Accepted Answer

Call your doctor’s office to request copies and sign a consent form if records are to be released to another office or hospital. You can also view recent test results via your MyChart account.

Question 13

What do I do if I run out of my medications?

Accepted Answer

Submit prescription refill requests via MyChart or call your doctor’s office to request a refill.

Julia Koch Family Ambulatory Care Center—West Palm Beach

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