Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.6
860 reviews
5 stars
693
4 stars
85
3 stars
25
2 stars
16
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and efficient, with specific mentions of individual employees who provided exceptional service.
Wait Times
Several reviews highlighted long wait times, with some customers expressing frustration over delays, while others noted quick service.
Cleanliness
The facility received positive remarks for its cleanliness, contributing to a pleasant experience for many visitors.
Customer Service
While many reviews commended the overall customer service, there were notable complaints about unfriendliness from some front desk staff.
Efficiency
Customers appreciated the efficient processes in place, allowing for quick check-ins and minimal wait times for many.
- RWRandy WimberleyNov 17, 20253.0Only did a drug test for work. Front desk is not real friendly or helpful. I needed some paperwork from my last physical and I was told since they were now Concentra and not NOVA they didn’t keep any of the paperwork from that long ago. Physical was only done in March. The lady that took my specimen was real friendly. And the other lady was very nice too.
- THTrent HenniganNov 17, 20255.0Quick and easy.
- NZNoah ZimmerNov 10, 20255.0Walked in for a drug screen and they got me taken care of right away 👍
- DCDoug CatesNov 10, 20254.0Overall visit was very good. Most of staff were professional and courteous. Staff member working check-in could have been a little more courteous. Seemed disinterested in his demeanor.
- AWAngelena WinnifordOct 23, 20255.0Great Clinic and Staff! Ty Dr. Latimer!
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers workers comp injury treatment, travel health, occupational health services, urgent care, physical therapy, and occupational therapy.
Where is Concentra Urgent Care located?
Concentra Urgent Care is located at 408 N Valley Mills Dr., Suite 408F, Waco, TX 76710, USA.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on public holidays?
Concentra Urgent Care is closed on major holidays including November 27, 2025, December 25, 2025, and January 1, 2026.
What payment options does Concentra Urgent Care accept?
Concentra Urgent Care accepts American Express, Cash, Discover, MasterCard, and Visa.
What languages are spoken at Concentra Urgent Care?
English is the primary language spoken at Concentra Urgent Care.
How can employers set up an account with Concentra Urgent Care?
Employers can set up an account by visiting the consultation page on Concentra's website linked in the featured message section.
Which nearby car rental agencies are close to Concentra Urgent Care?
Budget Car Rental, Budget Rent A Car, and Avis are nearby car rental agencies, convenient for customers who need rental vehicles before or after their visit.
What nearby dining options are available near Concentra Urgent Care?
Customers can enjoy nearby restaurants such as Papa Johns Pizza, Saffron Indian Restaurant, Casa Ole', and El Mar Seafood Grill and Bar before or after their visit.
Are there any nearby fitness or wellness centers to Concentra Urgent Care?
Yes, Planet Fitness is a nearby gym where customers can engage in fitness activities, complementing wellness programs offered at Concentra.