Business Details
About
Home Health Care ServiceHome Care Assistance
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
Location
Hours
Reviews
4.6
62 reviews
5 stars
55
4 stars
1
3 stars
1
2 stars
1
1 star
4
- RJRobert JonesDec 29, 20251.0Poor communication. You make an appointment, they don't show ! You call them, they say they forgot about you !! How professional 😆😆😆 Talk bout letting a senior down that was anticipating a visit today. Scheduled at 11:30 on Friday last week.. I'd avoid this company and look for another PROFESSIONAL home health care company. They let my family down today, left hanging with no call, no show. Wait they will reschedule when you call and complain to find out why they are not a company of they word .. This is so upsetting, sorry doesn't cover the inconvenience THE KEY
- LMlar mcmuOct 15, 20255.0My care giver is Ana, experienced, professional and courteous employee. TheKey has provided excellent care for my needs. It’s a privilege to have this organization in our community.
- MMMattie MunnDec 16, 20245.0Great company ! Even greater employees ! Michelle and Sara are WONDERFUL! They are so sweet and kind with residents, staff and families. I highly recommend The Key Home Care !!! ❤️✨
- PCPamela CarmanOct 18, 20235.0I have had nothing but good experiences with this company. Francesca, and Chloe are amazing and have helped me every time I speak with them. My client, Horrace Bissette and his family are THE BEST! Love these people like my own family! Overall, great experience with TheKey!
- DLDon LettApr 14, 20231.0This is the worst service I've ever had around my family. Stilling money, and gets alcohol when Instructed not to!
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What services does TheKey - Senior Home Care provide?
TheKey offers in-home care including senior personal care, respite care, elder care, companionship, and specialized care such as memory care, Parkinson's, skilled nursing, and stroke recovery to support long-term aging at home.
How can I contact TheKey - Senior Home Care in San Antonio?
You can contact TheKey by calling +1 830-360-1882 or emailing careteam@thekey.com for support and inquiries.
What are the operating hours of TheKey - Senior Home Care?
TheKey provides services 24/7, including holidays, weekends, evenings, and overnight to ensure round-the-clock support.
Does TheKey assist with long-term care insurance claims?
Yes, TheKey is an approved provider with most major long-term care insurance carriers and offers free services to help clients navigate the claims process.
How does TheKey protect clients and caregivers from COVID-19?
TheKey follows CDC and local guidelines, employs safety protocols, provides PPE, and most caregivers and team members are fully vaccinated against COVID-19.
Where is TheKey - Senior Home Care located?
TheKey is located at 14329 San Pedro Ave., San Antonio, TX 78232, USA.
What nearby medical facilities can assist visitors to TheKey?
Nearby medical services include Full Circle Medical Group, Miner Dental - Dentist San Antonio, Dr. Parvin Dinyarian, DDS, and Rheumatology Institute of San Antonio, helpful for clients' broader health needs.
Are there wellness or spa centers near TheKey where clients or family members can relax?
Yes, nearby wellness options include The Body & Skin Refinery, Divenergy Esthetics and Wellness Spa, LLC, and White Pearl Medical Spa for relaxation and rejuvenation.
What dining options are available near TheKey in San Antonio?
IHOP, an American breakfast and brunch restaurant, is nearby, offering a convenient spot for family and visitors before or after appointments.
Can nearby legal and financial services assist clients of TheKey?
Yes, several nearby law firms such as LD Heard Law Firm Inc PC and South TX Family Law, and financial advisors including Edward Jones and PlanWell Private Wealth Services can support clients and families with legal and financial planning.