Stanton Optical

Reviews

• AJ

  Adriana Jaimes

  Jan 5, 2026
  5.0
  Our appt was very efficient and thorough. My daughter needed glasses and Juan helped us with the entire process. He was very knowledgeable and answered all of our questions. We were greeted the moment we walked in! I am very satisfied with the great customer service and attentiveness that Juan gave us. The Tele-med is impressive and precise. We bought 2 pairs of glasses and will be coming back to do another exam for myself!
• VV

  Valerie Vazquez

  Jan 3, 2026
  5.0
  The convenience to be able to walk in and get an eye exam on a Saturday as a busy mom was why I came in, as soon as I did I was greeted by Exzaniel with his huge smile and super friendly attitude, got me seen quickly and helped me with choosing my frames and finding the best plan for me! Definitely recommend to anyone looking for the customer service and guidance I received!
• AT

  Alberto Del Toro

  Dec 29, 2025
  5.0
  Exzaniel, very, very helpful. I was early to my appointment and he was available to help me right away. Was very thorough in explaining and walking me through the process as it was my first time ever getting and eye exam and eye glasses. Really appreciate the patience and the experience. Whole staff was friendly and welcoming... with other customers as well!
• AB

  Antoinette Burroughs

  Dec 27, 2025
  1.0
  My experience at Stanton Optical in San Antonio was absolutely horrible from start to finish. From the moment we arrived, we were barely greeted and had to look around to figure out who could even assist us. During check-in with the representative Juan, I asked several questions regarding pricing, insurance, and payment options, and almost none of them were answered clearly. When I asked about costs, there were too many gray areas and a lot of beating around the bush. He mentioned a “$10 down” option and stated no credit was needed, just a debit card and ID. However, what was never made clear was that my husband credit would be run through Acima . this was done without proper explanation or transparency. When I asked about our insurance, Juan repeatedly responded with “I’m not sure,” which was very concerning. He vaguely stated that insurance would be “discounted,” but could not explain how or what it covered. I intentionally asked multiple questions before the exam to understand pricing, knowing prescriptions and lenses vary, yet nothing was clearly explained. Despite having an appointment, we waited over 30 minutes just to get a tech on the screen in the exam room. After that portion was completed, nothing was explained clearly and we were told to wait for the prescription to be signed off by a doctor. That wait lasted nearly another 45 minutes. Each time we asked for an estimated timeframe, we were again met with “I’m not sure.” At that point, I explained the inconvenience and stated we would just pay for the exam and leave, requesting they contact us once the prescription was available. When checking out, I was told the exam was $95. I asked for a breakdown of the charges, including what insurance covered, the original exam cost, and whether there were promotions. I was told the system “usually shows it” but that it does not show what insurance paid, which made no sense. To make matters worse, the receipt included a $50 charge for a contact lens fitting (which NEVER occurred) and a $20 charge for a contact loyalty membership that I never signed up for. When questioned, Juan could not clearly explain these charges. First, he said the fitting was part of the exam, which made no sense. Then he claimed it was for contact samples , even though there were NO samples provided or available. Charging for services and memberships that were neither provided nor authorized is unacceptable. After all of this, there was STILL no doctor available to sign off on the prescription. This entire experience was unprofessional, disorganized, and extremely frustrating. I will be contacting corporate and requesting a refund or disputing these charges. I do NOT recommend this location at all.
• LF

  Luna Fernandez

  Dec 27, 2025
  1.0
  I paid $541.43 for new glasses on October 8th at the optical shop at 950 S General McMullen. When I received them, I noticed they weren't right. The person who gave them to me said that if there was a problem, I had a week to try them on and could take them to the Staton Optical store at 25 NE Interstate 410 Loop Suite (which is closer to me). I went there two days later. The manager at the other store checked the glasses and said, "They are indeed defective and need to be remade. Wait a week," she told me, "and we'll call you." Three weeks passed, and she never called. When I called, she said she couldn't fix anything. I went back to the other store 30 days later, and they told me the claim period had expired. What are you talking about? I filed a claim within two days, and if an employee of your business gives you information, you should be responsible for what your employee says. I was still within the claim period, October 8th - November 8th. I asked for a refund because: 1. The lenses were poorly made. 2. They're not good quality; the Transitions lenses don't darken as they should. 3. The frames weren't the same as the ones I tried on (the manager heated them, and they ended up looking worse). 4. The staff has had a terrible attitude, with poor service, lies, and misinformation. I've called customer service, and they act the same way: they say they'll resolve my problem in two days and never call back. A few days ago, they left a message (they can't even talk to me) saying they can only remake the lenses; they refuse to give me a refund. But I already had my lenses made at another optician, and they were perfect the first time. I can't wait three months without glasses! I'm reporting this theft because if they don't give me my money back, it's ROBBERY. I recommend you don't waste your money at opticians like this. And the manager should give me my money back. It's not my fault your employees are bad employees.

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