Stanton Optical

Reviews

• RS

  Randi Salazar

  Jan 2, 2026
  1.0
  We really liked this place for products and eye exams. Then, one day we decided to use the payment plan for contact lenses. The manager that set us up reassured us that we would be making three automated payments to prevent interest with the 3rd party company Acima. After 3 payments, I noticed the payments continued. When I called to ask about it, they looked at the contract and noticed he didn't set us up correctly and we were scheduled to pay a lot of interest because we missed the deadline for the 3 payments. Plus, the contract stated we purchased glasses instead on contacts. They said they couldn't help us resolve this issue because we needed to complain to Acima. I stated that the mistake was made in their office and they should reach out to them. They refused. Acima instructed me that Stanton needed to resolve this. Both parties refused to take any accountability. Stanton was the one that made the mistake and refused to fix it. That manager was weird. He kept taking about his personal problems the whole time, very unprofessional and probably why he made so many mistakes in the contract. I get that sometimes there's that one employee who was unhelpful. What I don't understand is why all the other staff stand behind him tarnishing their company by not taking the responsibility to resolve this matter. I guess they are shady and we finally got unlucky.
• JG

  James Garza

  Jan 1, 2026
  1.0
  Very rude and unprofessional I walked straight out
• SR

  Sulema Rodriguez

  Dec 18, 2025
  5.0
  My family had a great experience with the people very polite and very helpful.
• PP

  Phuc Phan

  Dec 13, 2025
  5.0
  Very affordable eye exam, includes contact lenses exam, accurate prescription, and professional service. What not to love about Stanton.
• EB

  earl bowman

  Dec 3, 2025
  1.0
  I went to the Stanton optical in San Angelo Tx. This place is deceptive with their advertising. I went in and paid for an eye exam for myself and my daughter. The receptionist asked for my information and I provided the information. She couldn't enter the information and yet asked multiple times for the basic information I had already given her. I paid for the exam and glasses and contacts on November 22nd and I was told it would be ready to pick up the order November 26th. So I never heard anything from them on November 26th. I drive by the location and I asked the associate about my order and he tells me that that just shipped and would be in friday November 28th. I drive by the office on November 28th to check the status and the young pregnant lady said the order didn't come in. Well fast forward to December 2nd I get a text that my partial order has arrived and is ready for pick up on my daughter's glasses and my glasses minus the contacts that were still not delivered. I drive 22 miles 1 way to the store in San Angelo Tx to get the glasses. I arrived at the office and I am greeted by the pregnant lady and was asked "what do you want"? That's not professional as I paid hard earned money for glasses and a service to be treated like I am bothering them by my presence. I told her I was there to get 2 of the 3 orders as I received a text 2 of the 3 of the order supposedly arrived. She asked me my name and phone number and I gave her the information and I offered to give her the 2 order numbers I received via text. She she "I don't need that". Well she dissappears for about 15 minutes and comes back and asked me for the order numbers because she wants to be sure Im not taking someone else's glasses order. I gave her the order numbers and she disappeared again for another 5 minutes and comes back with 1 pair of glasses. She said put them on and it's gonna be a fish bowl effect. Every time I tried to tell her the glasses frames were not the ones I originally ordered and the prescription was wrong because I couldn't see with the new glasses she would talk over me or cut me off. She said blink 3 times and give it a week and I will adjust to the new glasses. These things were so bad I had to take them off because I couldn't judge my distance or read anything legible. I got a severe headache and eye strain from the glasses. I go back today December 3rd to get my money back. The heavy set lady did not give me my full amount back. I never received the whole order. The lens and exam were incorrect and wouldnotrefund my exam and said I signed in on an i pad in the vack. Well there was nothingstated or writtenthe exam was non refundable whetheri signeditin the back or the front or on their roof or in the parking lot. She tried every possible way to deter a refund and offered a free exam. Well if they got it wrong from the beginning what makes you think they are gonna make it correct for the "free retest". Well the end of this horrible experience is they did give me a refund receipt but i have not seen the refund go back into my account as I will patiently wait a couple days to see if they will stand by their word. I Highly do not recommend them for exams or eye wear. It's sketchy as there is no doctor to found as the techs are providing the exams and I was under the understanding that you have to be a certified doctor to perform or prescribe Eyewear.

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