North Texas Dental Associates

4.8
677 reviews
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Business Details

680 Independence Parkway, Plano, TX
75075, United States
(972) 535-6647
https://www.ntdassociates.com/
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About

DentistCosmetic Dentistry
Welcome to North Texas Dental Associates, a cosmetic and family dentistry practice located in Plano, Texas! We practice individualized, personal dentistry with YOU in mind. Our dentists and team are committed to giving you the highest quality dental care possible. We maintain a skill set of education, technique, and workmanship to provide you long lasting results. Dr. James E. Hillstrom goes above and beyond to make sure that you have the best dental experience ever; one that is genuine, comfortable, fun, and feels like home. We can’t wait to welcome you to our dental family! It is more than just dentistry to us, with us it’s personal. We invite you to contact North Texas Dental Associates today to learn more and to schedule an appointment with Dr. Hillstrom. We invite families and patients from Plano, Allen, Lucas, Murphy, Richardson, Wylie, Frisco, McKinney, Sachse, Garland, and the surrounding areas in Texas to visit our office and discover why North Texas Dental Associates is known for our high-quality care and patient relationships! Contact our office today to learn more about us and to schedule an appointment with our dentists.

Location

North Texas Dental Associates
680 Independence Parkway, Plano, TX
75075, United States

Hours

Reviews

4.8
639 reviews
5 stars
592
4 stars
21
3 stars
4
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and attentive, creating a welcoming atmosphere.

Patient Comfort

Numerous reviews highlighted the efforts made by the staff to ensure patient comfort during procedures, with specific mentions of gentle care and effective communication.

Cleanliness and Environment

The office was frequently described as clean, modern, and comfortable, contributing to a positive overall experience.

Scheduling Issues

Some customers reported frustrations with scheduling and communication, indicating a need for improvement in these areas.

Mixed Experiences

While many reviews were positive, there were also several negative experiences related to billing, treatment inconsistencies, and customer service.
  • KF
    Kawata Family
    Nov 21, 2025
    5.0
    Prettiest and cleanest dental office! I’ve been going here and now my husband goes too. I recently took my two boys, both middle school age, here and they both had a great experience and said how nice everything was.
  • SM
    Sonia Moreno
    Nov 7, 2025
    1.0
    I had yesterday on November 6 , 2025 a very embarrassing and unpleasant experience with the office manager. She never even introduced herself before accusing me of owing them over $1,000 — which was completely incorrect. I immediately tried to explain that I had already paid in November 2024 for my two dental crowns, but she kept repeating that there was no record of any payment. This all happened in front of other patients, which was humiliating and stressful, especially knowing I was right. At one point, I mentioned that I had just paid $5,000 for an upcoming surgery, and her response was, “Oh, congratulations.” I found that comment incredibly insensitive and unprofessional, given the seriousness of my situation. I said is nothing to congratulate me for a mayor back surgery, and she responded oh well my husband has one of those . Eventually, I told her to call me once she had proper documentation showing that I owed anything and left the office. About twenty minutes later, I received a call from Stacy letting me know that it had been a mistake and that I didn’t owe anything after all. The least the manager could have done was to call me herself and apologize for her behavior. Because of this experience, I will never return to this office. No patient should have to deal with that level of disrespect or lack of professionalism.
  • SM
    Steve Mcguill
    Oct 27, 2025
    5.0
    So glad I found this place! I am the WORST dental patient due to gagging. The whole office went out of their way to make it as pleasant as possible. Dr Ross did an amazing job on my root canal, extraction/bone graph and cavaties…all in one visit! (Of course I was out with IV sedation though 🤣) HIGHLY RECOMMEND this place for all dental needs.
  • DD
    Deqwana
    Oct 9, 2025
    5.0
    I had such a great experience at North Texas Dental Associates in Plano! From start to finish, Carolise (spell check) was incredibly welcoming and kind… she made me feel completely at ease. Her warmth and attention to detail truly stood out, and she provided exceptional care throughout my visit. Dr. Ross was equally amazing… calm, gentle, and professional. During my extraction, both he and Carolise made sure I was comfortable every step of the way, checking in often and explaining everything clearly. It’s rare to find a dental team that combines skill with genuine compassion, but they absolutely do. I left feeling well cared for and grateful. Highly recommend!
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Frequently Asked Questions About North Texas Dental Associates

Where is North Texas Dental Associates located?

North Texas Dental Associates is located at 680 Independence Parkway, Suite 100, Plano, TX 75075, United States.

What types of dental services does North Texas Dental Associates offer?

They provide cosmetic and family dentistry services focusing on individualized and personal dental care.