Customers consistently praised the knowledge and professionalism of the therapists and staff, highlighting their effective treatment plans and personalized care.
Customer Service
Many reviews noted the friendly and welcoming atmosphere created by the staff, making patients feel comfortable and valued during their visits.
Billing Issues
Several customers expressed frustration with the billing practices, citing overcharges and lack of communication regarding insurance claims.
Treatment Effectiveness
Numerous reviews indicated significant improvements in patients' conditions, with many reporting successful recovery from injuries and chronic pain.
Facility Environment
The clinic was described as clean and well-organized, contributing to a positive overall experience for patients.
BS
Bri Skidmore
4 days ago
5.0
You have to go see Zack!! He is amazing and really knows how to make sure you feel safe and comfortable. While you are there make sure to visit with the Brittanys 😜.
MT
Mashanda Thomas
Nov 5, 2025
5.0
All of the staff at PT Concepts McKinney have been so supportive and. awesome. You are greeted from the time you walk in and you began to work with the therapists. My journey has been very challenging, but the staff have been so encouraging.
AB
Alex Blackmon
Nov 5, 2025
5.0
Great place to get help in dealing with chronic pain. No required treatment plans or pressure sales.
DY
Deepika Yalasangikar
Oct 27, 2025
5.0
Dr. Erica is truly the best PT! She helped me recover from plantar fasciitis and Achilles tendon pain with great care and expertise. I’m so grateful for her and her wonderful staff.
MD
Michele R. Dombroski
Oct 9, 2025
5.0
Can’t begin to tell you more about this amazing place!!!
Like no other!!