Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.2
437 reviews
5 stars
296
4 stars
49
3 stars
20
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the staff for being friendly and professional, there were notable complaints about rudeness and unprofessional behavior from front desk personnel.
Wait Times
Customers frequently reported long wait times, often exacerbated by being short-staffed, leading to frustration despite some positive experiences with service once attended to.
Service Efficiency
Several reviews highlighted quick and efficient service once patients were seen, with many appreciating the fast processing of paperwork and procedures.
Customer Experience
Overall, experiences varied widely; while some customers had positive interactions and recommended the center, others expressed dissatisfaction with the service and organization.
Communication Issues
There were multiple complaints regarding poor communication, particularly related to appointment scheduling and follow-up on medical paperwork.
- CYCesar YanezNov 17, 20251.0The service not the best.
- SMSamuel MartinezNov 3, 20252.0Employees are professional and nice but its Very short staffed and wait times are long ..
- DGDemetrio GonzalesOct 27, 20255.0Very awesome
- PHPenny HurwitzOct 20, 20255.0Very professional and the staff is very friendly, I was in and out very fast. I highly recommend.
- BPBrian ParkerOct 13, 20255.0Once I filled out the paperwork, things moved along pretty good and everyone was really nice.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
What are the operating hours of Concentra Urgent Care?
The facility is open Monday to Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on major holidays?
No, Concentra Urgent Care is closed on major holidays such as Thanksgiving Day (Nov 27), Christmas Day (Dec 25), and New Year's Day (Jan 1).
Where is Concentra Urgent Care located?
It is located at 7307 University Ave., Lubbock, TX 79423, USA.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What professional association is Concentra Urgent Care affiliated with?
Concentra Urgent Care is affiliated with the Urgent Care Association of America.
Does Concentra Urgent Care offer services in multiple languages?
Services are offered in English.
How can I contact Concentra Urgent Care for inquiries?
You can call them at +1 806-412-4200 or visit their Facebook page at https://www.facebook.com/652041524670170.
What nearby medical centers are close to Concentra Urgent Care?
Nova Medical Center is located nearby, providing additional healthcare options in the area.
Are there any convenient places to eat near Concentra Urgent Care?
Yes, Little Caesars Pizza is close by if you want to grab a quick meal before or after your visit.
What nearby services might be useful for vehicle maintenance when visiting Concentra Urgent Care?
Nearby car wash options include Racer Classic Car Wash and Take 5 Car Wash, which are convenient for vehicle cleaning services.