Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.2
440 reviews
5 stars
299
4 stars
49
3 stars
20
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the friendliness and professionalism of the staff, there were several complaints about rudeness and unprofessional behavior from front desk personnel.
Wait Times
Customers frequently reported long wait times, often exacerbated by being short-staffed, leading to frustration despite some positive experiences with the service once attended to.
Service Quality
Overall, the quality of medical care and services received was generally well-received, with many customers expressing satisfaction with the treatment and efficiency once they were seen.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly regarding communication and follow-up on medical card issues, leading to dissatisfaction.
- RLRicardo Lopez1 day ago5.0Nice people great experience
- TPTexas PapawDec 29, 20255.0I was able to see the attending nurse practitioner right away and after an examination and a few x-rays I was in physical therapy. After suffering for ten days I was amazed at how much better I felt with just one session. The follow up PT sessions have me back at work.
- BDBobby DurhamDec 8, 20255.0They were busy but still took care of my needs very well ! Both Doctors that took me thru the steps were very knowledgeable and caring ! Thank you for the care !
- CYCesar YanezNov 17, 20251.0The service not the best.
- SMSamuel MartinezNov 3, 20252.0Employees are professional and nice but its Very short staffed and wait times are long ..
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
What are the operating hours of Concentra Urgent Care?
The facility is open Monday to Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on major holidays?
No, Concentra Urgent Care is closed on major holidays such as Thanksgiving Day (Nov 27), Christmas Day (Dec 25), and New Year's Day (Jan 1).
Where is Concentra Urgent Care located?
It is located at 7307 University Ave., Lubbock, TX 79423, USA.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What professional association is Concentra Urgent Care affiliated with?
Concentra Urgent Care is affiliated with the Urgent Care Association of America.
Does Concentra Urgent Care offer services in multiple languages?
Services are offered in English.
How can I contact Concentra Urgent Care for inquiries?
You can call them at +1 806-412-4200 or visit their Facebook page at https://www.facebook.com/652041524670170.
What nearby medical centers are close to Concentra Urgent Care?
Nova Medical Center is located nearby, providing additional healthcare options in the area.
Are there any convenient places to eat near Concentra Urgent Care?
Yes, Little Caesars Pizza is close by if you want to grab a quick meal before or after your visit.
What nearby services might be useful for vehicle maintenance when visiting Concentra Urgent Care?
Nearby car wash options include Racer Classic Car Wash and Take 5 Car Wash, which are convenient for vehicle cleaning services.