Killeen Medical Clinic

Reviews

• MM

  Marsha M

  Jul 30, 2023
  5.0
  Wonderful ppl, great service and care.
• BP

  B Poulin

  May 7, 2023
  4.0
  I was a patient of Dr. Spenser's many years ago 2012ish while I was AD at Fort Hood for at least a year maybe more… I am in process of requesting records from him and thought I'd share a review as I see more negative reviews than positive and TBH it sort of pi$ed me off because Dr. S is probably one of the better providers I’ve seen in my life. Plus, it’s reviews typically from those who want the experience of a Lexus while paying the cost of riding a bus…. Plus, many of the reviews are not fair and balanced and based solely on the reviewers’ personal needs and not the professionalism and treatment of a provider. Back when I saw Dr. S I think it was $60 a visit which compared to the $160 other PCM billed, was much cheaper. If you are in the USA, it’s standard, especially as a new patient, to see a provider every time you need a refill… Providers are not medication dispensaries. To expect or demand a provider to take the time, for free, to call in your RX to save you money is selfish, inconsiderate, and a little narcissistic. I am not sure about other countries, but in the US, healthcare is not free. The only time providers write RX for 90 days at a time, is for established patients whose care is managed, but no provider is going to see a patient once or twice and then keep writing refills? Providers are a service, just like salons, auto repair etc. who offer a service. Nobody would ever expect a stylist to color their hair for free, or give them a free trim, yet we expect providers to work for free? I started seeing Dr. S after having pain issues in my back that was not generalized to on specific area or caused by an injury. I saw providers at Ft. Hood who made me feel like a guinea pig of random testing or put me on a profile or some other medical flag…I started seeing Dr. S so I could treat the issues and not raise any red flags to jeopardize anything with the military…I have seen a lot of providers over the years and found Dr. Spenser to be a no nonsense straight to the point provider...IMO He didn't sugarcoat things or waste my time with unnecessary treatments. Back then Dr. S I'm not sure took my insurance so I paid the $60 cash price, which was less than the average cost of $150. IDK what the cost is today that he charges but the average cost is $175 so anything less is below the US minimum standard. My favorite aspect that I respected the most was, Dr. S no nonsense, no frills, straight to the point care. Dr. S, like every other doctor in the world, may or may not be the best fit for your medical need and only you can determine that…I think Dr. S is a valuable resource to those who may have routine health issues with limited income who needs general care but not all the extras involved. But if you have trouble breathing and smoke two packs a day, Dr. S is going to tell you to quit smoking. If you have high cholesterol or are overweight, he’s probably going to tell you the problem is your diet…Dr. S at least when I was seeing him, was not suited for someone who wanted a provider with high tech facilities, 10 person front desk to expedite paperwork needs or doctor who will write a myriad of medications over telling you that giving up your four double whoppers at lunch will solve a lot of your problems…Providers are not a one size fits all approach, it’s about balancing needs and expectations against the services offered by the provider. But posting a negative review over standard medical treatment is unfair and superfluous. Sadly, Google can only understand starts and doesn’t decipher accurate reviews against unrealistic expectations of those with a bus fare budget but expecting a Lexus. In the end both get you from point A to Point B.
• KF

  KaDarien Finley

  May 22, 2019
  2.0
  One occasion I waited on hold for 30 minutes as Carmen would chime in every 5 minutes with "Just another moment please". Another occasion, I had been requesting a detailed receipt from them for more than two weeks. I was relieved finally receiving it to find out it was a receipt from a time before. The process started over and to this date I am waiting on a detailed receipt for blood work I had done May 7, 2019. When their credit card machine doesn't work, I usually walk down the street to Mickeys to withdraw the money from their ATM, otherwise I'd have to take another day off from work to reschedule an appointment. If you are experiencing any side effects from the medicine Dr.Spencer prescribes you, you may want to call and check with him about it. Unless things change, Carmen probably will inform you that Dr.Spencer only calls his patients around lunch and at the end of the day. Carmen is busy as bee, I'd hope your side effects do not require immediate attention, she may forget to have Dr.Spencer give you call.

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