Palms Behavioral Health

Reviews

• MM

  Mariah

  Oct 22, 2025
  1.0
  I called because I was under the influence and suicidal. They tell me to come. I get there, they don’t have a bed. But they also turned me away to the ER to get clearance. I had the option to refuse and go straight back home. Why would I go back home after an attempt? Anyway they had me take an ambulance for a literal 5 minute drive. The ER they work with was absolutely no help either. I will NEVER seek help anywhere ever again. Next time I’ll just do it.
• BC

  Belinda Castro

  Oct 15, 2025
  1.0
  Terrible place to attempt to obtain medical records. I spoke to Caleb. Considering I am a patient that struggles with Mental Health, I would hope this process would be take with ease. They did not make it easy to get the information I urgently needed. I'm okay with sending documentation for my medical records, but not only was their response inconsiderate, but also unempathetic. They sent me an email with an error, the manager said "we have 7 days to take care of this but Caleb was trying to be nice." Earlier in our phone call, Caleb confirmed he reads his email everyday. I asked if he had overlooked mine expressing my concern with the error message, but stated he was just opening his email for the day. It's 12 PM. Emails should be open at a start of a shift to ensure you receive all updated information and communication. Not the case here, whom are attending mental health patients. My only two options, as per manager, come in person or get it faxed. In order to get the documentation in person, I must travel 4 hours from San Antonio. Second option includes me stepping into a public setting to receive my medical records. PII and PHI completely compromised but if that's what I must do.. to get the couple pieces of paper. Mental Health patients must travel 4 hours now. They can't get your paperwork together. Imagine how the treat their patients.
• KR

  Karla Ruiz

  Oct 12, 2025
  1.0
  Si vas a llevar a tus hijos a este lugar ten en cuenta esto nunca los lleves en viernes por que sábados y Domingo no trabajan mi hijo entro el jueves por la noche yo le lleve ropa no le dieron nada, Fui a visitarlo el sábado y él estaba con la ropa sucia del jueves y era sab pregunté por su ropa y decían que no sabían nada que la ropa estaba perdida fui y lleve más ropa el domingo y able para confirmar si se la avian dado y no respondían no comunicaban con mi hijo era algo tan desesperante no saber si mi hijo. Tenía un suéter y ropa caliente por que ese lugar está al extremo frío las enfermeras son groseras y no ases su trabajo como deve de ser ellos solo asen su trabajo de lunes a viernes. Los tiene. Con jente. Mayor que ellos hombres y mujeres juntos
• AI

  Audrina Isaacs

  Sep 14, 2025
  2.0
  They will lose your values you come in with. The Techs Took my shirt and claimed she “lost it” oh also at 18 you are a great target for men in there
• DM

  Del Mt

  Sep 13, 2025
  1.0
  I give 0 stars, its a Horrible place, they didn't took care of my son who has depression, they just let him stay in bed for the whole week and that cause him irritation on his back and breakout, when asked how my son was doing they lied to me, I ask them if he was eating and sleeping they said yes, but when they discharged him I pick him up I can see that he wasn't sleeping nor eating he had lost a lot of weight and his back was so irritated, they don't care about patients they just care about money. That place needs to be sued & closed.

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