Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
237 reviews
5 stars
190
4 stars
6
3 stars
4
2 stars
4
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing exceptional service.
Product Selection
The store offers a wide variety of stylish frames at affordable prices, which customers appreciated.
Mixed Experiences
While many reviews highlighted positive experiences, there were notable complaints about rude staff and poor customer service in some instances.
Efficiency
Customers frequently mentioned the quick and efficient service during their visits, from eye exams to purchasing glasses.
Pricing Transparency
Some customers expressed frustration over unclear pricing and unexpected charges during their visits.
- PPPierce1 day ago5.0Great store for glasses. Eddie made this less of a purchase and more of an experience. He provided incredible hospitality and gave great recommendations. He even found the perfect pair for me, and we had a great time picking it out. Thanks, Eddie!
- VLVeronica Lomeli1 day ago5.0The store was so visually appealing and easy to navigate . I especially appreciated the help from staff member, Eddie, who went above and beyond to be sure I picked a pair of glasses that was right for me and my needs. Even though it was my first experience at Warby Parker, I can definitely see myself being a loyal customer due to the phenomenal experience I had at the South Congress store.
- CRCarlos RodriguezNov 10, 20255.0Warby Parker South Congress - I needed assistance on existing pair of Warby Parker glasses. Customer experience was excellent from time of entry to completion. I did also purchase a new pair of glasses and the process was extremely efficient! Overall great customer experience.
- MOMaggie OxmanNov 4, 20251.0Everyone in the store was very nice and the eye exam was easy but they did the additional retinal scanning service even though I specified to 2 different people I didn't want it. The cost ended up being the same as I was quoted ($205) but it would have just been $170 if I had gotten what I actually said I wanted/what I signed up for. I don't really like that I got bait and switched and they didn't make it clear during the actual exam when the additional-fee service was being performed. That just puts a bad taste in my mouth and I won't use this location in the future. The phone number listed also doesn't connect you to the location itself but a call center and there is no parking. Edit: just received the contacts I've ordered and upon opening there was a missing lens in the first pack. Their quality control is garbage and I'll be taking my business to 1800 contacts where I have never had an issue The copy and paste response is so annoying too if you don't care about customers don't bother pretending
- SSSN SaeedNov 4, 20252.0Came to exchange glasses for a different frame. This was for some reason difficult for the employees to handle in their system. They tried having me pay $50 more when it should have been the exact same. Then they ordered the same frame I came in to exchange so I had waste time by going to a different location today to return it.
Frequently Asked Questions About Warby Parker South Congress
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What items should I bring when visiting Warby Parker South Congress?
You only need your eyeballs to try on frames. If purchasing prescription eyewear or contacts, bringing your prescription helps. For FSA or HSA card payments, bring your card. This location accepts only credit and debit cards; no cash.
Does Warby Parker South Congress accept vision insurance?
Yes, they are in-network with several major vision insurance carriers and also support using out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments at Warby Parker South Congress?
Yes, the store offers precise optical measurements needed for your order and provides complimentary frame adjustments for life. An optician is available for fitting and tuning frames.
What is Warby Parker South Congress's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for all eyewear and accessories purchased online or in-store. Contact lenses can also be returned or exchanged within 30 days if unopened in original packaging.
Are gift cards available at Warby Parker South Congress?
Yes, both physical gift cards can be purchased in-store or online, and e-gift cards are available for immediate delivery.
What are the opening hours of Warby Parker South Congress?
Open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM Central Time.
What products does Warby Parker South Congress offer?
They offer a wide range of eyewear including prescription glasses starting at $95, sunglasses, progressives, contact lenses, and frames in various materials and styles.
What nearby places can I visit around Warby Parker South Congress?
Nearby you can enjoy music venues like The Continental Club and Continental Gallery, dine at restaurants such as Botticelli's and Lucky Robot Japanese Kitchen, or shop at boutiques like Goorin Brothers and Ten Thousand Villages.
How can I find Warby Parker South Congress using public transit or landmarks?
Warby Parker South Congress is located in the SoCo neighborhood near the South Congress shopping center, a local landmark. This vibrant area is accessible by various public transit options serving South Congress Ave, helpful if you're visiting nearby attractions first.
Can I combine a visit to Warby Parker South Congress with other shopping or entertainment in SoCo?
Absolutely. While visiting the store, you can explore nearby shopping boutiques like Aviator Nation and Cove Boutique, enjoy live music at Hotel San Jose, or grab a treat at Amy's Ice Creams SoCo, making for a full day out in the South Congress area.