Business Details
About
Home Health Care Service
For over 20 years, TheKey has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey can improve your loved one's quality of life.
Location
Hours
Reviews
4.7
53 reviews
5 stars
45
4 stars
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1
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1 star
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- PSPaula SimchakJun 28, 20255.0The Key has provided 24/7 in-home care for my mother since she fell and had hip-replacement surgery. I find the agency to be highly responsive and the caregivers to be excellent. I wouldn't hesitate to recommend The Key to anyone seeking capable, responsible and reliable caregivers in the Austin area.
- ALAMANDA LEEApr 28, 20255.0Great place! I would give it 10 stars if I could!
- BPBecky PrasatikApr 28, 20255.0The Key has been a great experience for Mom’s care. They always communicate changes in scheduling as soon as any change occurs.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of home care services does TheKey - Senior Home Care provide?
TheKey offers in-home care, respite care, senior personal care, elder care, companionship, and specialized care such as Alzheimer's, dementia, cancer, Parkinson's, stroke recovery, and hospice care.
Is TheKey - Senior Home Care available 24/7?
Yes, TheKey provides service 24/7, including holidays, weekends, evenings, and overnight.
How is TheKey protecting clients and caregivers from COVID-19?
They follow CDC and local safety protocols, provide PPE to caregivers, and most staff are fully vaccinated against COVID-19.
Does TheKey help with long-term care insurance claims?
Yes, TheKey is an approved provider with most major LTC insurance carriers and offers a free service to help clients navigate the claims process with a dedicated expert team.
How do I find the best caregiver through TheKey?
TheKey matches clients with experienced, reliable caregivers who have the necessary training and are a good fit in personality and interests.
What makes a home care agency like TheKey better than hiring a private caregiver?
A home care agency offers safety, security, reliability, insurance coverage, caregiver management, payroll handling, and back-up caregivers, unlike private hires where these responsibilities fall on you.
Where is TheKey - Senior Home Care located?
They are located at 7718 Wood Hollow Drive, Building 7 Suite 106, Austin, TX 78731, USA.
What nearby healthcare services are available around TheKey in Austin?
Nearby healthcare services include Maxim Healthcare Austin, St. David's Healthcare at Home, Brookdale Hospice Austin, MED TEAM INC., and Atlas Physical Therapy, which complement TheKey’s offerings for comprehensive senior care.
Are there any nearby mental health or counseling services near TheKey's Austin location?
Yes, Ellie Mental Health, Pondworks Psychiatry & Psychotherapy, Austin Psychiatric Alliance, and Asif Mohammed Siddiqui (psychiatrist) are nearby, providing additional mental health support options for clients.
What local amenities or businesses are near TheKey - Senior Home Care that might be useful?
Nearby businesses include law firms such as Capps Law Firm and Allison & Ward Attorneys, financial services like National Credit Center and WWS Financial LLC, and dining options such as Grove Wine Bar & Kitchen - Northwest Hills, useful for clients and families visiting the area.