Business Details
About
HospitalUrgent CareFamily Practice PhysicianDoctor
Family Hospital at Lake Travis provides emergency room care, urgent care, primary care, family medicine and in-house labs in the Austin, TX area.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.7
436 reviews
5 stars
392
4 stars
18
3 stars1
2 stars
9
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for their kindness, attentiveness, and professionalism, highlighting individual nurses and doctors for their exceptional care.
Service Speed
Several reviews noted quick service and minimal wait times, with many patients being seen promptly upon arrival.
Billing Issues
Multiple customers expressed frustration with unexpected high bills and issues related to insurance coverage, indicating a need for clearer communication regarding costs.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with specific staff members or inefficiencies, suggesting inconsistency in service quality.
Facility Cleanliness
The facility was frequently described as clean and well-maintained, contributing to a positive overall impression.
- ALAlevtina LogachevaOct 4, 20255.0Excellent service, great doctors. We came with stomach pain and my daughter was vomiting. They tested our urine, COVID, and flu. They gave us ibuprofen. The cost of the services, including my insurance, was $2,250.
- SEScarlett EveSep 25, 20254.0Family Hospital at Lake Travis offers personalized, compassionate care with skilled staff. The welcoming environment and efficient service make it a trusted choice for families.
- DCDaniel ChashoudianSep 18, 20251.0Last night my 15-year-old son woke me up saying he could barely breathe, so I rushed him to the closest spot I could find. The staff saw he was in pain, told me it would be $500, and handed me paperwork to fill out. While I’m up front with my credit card in hand ready to pay, they kept coming out telling me to “just go somewhere else” because it’s not an emergency and “it’s cheaper somewhere else.” When your kid can’t breathe, who cares about cheaper? I’m standing there trying to pay and they flat out refused to take it. 🤷♂️ They basically told me I couldn’t afford it when I literally had my card ready. They wouldn’t help him, so we left and had no choice but to go to the hospital since everything else was closed. Instead of $500, the hospital bill ended up at $1,700 for strep, covid, and flu tests. Why is this place even open if they’re just going to send people away? Luckily I recorded the whole thing, so if anyone wants to see how they treated my son and me, I’ve got it all on video.
- SCSteff CloudSep 15, 20255.0Extremely grateful for always having access to quality care. Everyone here always exhibits genuine care and concern.
- UBUnicorn BrownieSep 4, 20255.0Brought my husband to the ER last night with a terrible headache (and let’s be honest, he was being a bit of a baby about it 😉). Nurse Josh was an absolute gem! His bedside manner was so warm and professional that he almost made us forget we were in a hospital. Josh took excellent care of my husband and managed to keep all of us calm during what could have been a stressful situation. It’s rare to find someone who combines genuine kindness with such skilled care. Josh, if you’re reading this - thank you for making a difficult day so much better! The ER is lucky to have you, and so are all your patients.
Frequently Asked Questions About Family Hospital at Lake Travis
Will you accept my health insurance?
Our emergency department accepts all health insurance for emergency visits, regardless of network status. We prioritize your emergency care first, then address financial matters. We collaborate with your insurance provider to resolve the details of your emergency room visit. Please note that all health plans are required to cover emergency room visits at the same level as in-network providers.
How much will it cost without insurance?
The cost of an emergency room visit can vary based on the required medical care. Generally, you can expect to pay between $400 and $1,850 for the visit, including imaging and lab work. For extended observation periods (3 to 24 hours), the self-pay rate is $3,000. If you're concerned about costs, consider our FHS membership program, which covers ER visits. Individual memberships start at $125 per month, with options for couples and families available.
Why did I receive two bills?
You received two separate bills due to legal and insurance requirements. Both bills are for the same visit, but one covers professional services while the other is for facility costs (emergency room, supplies, imaging, labs, etc.). For more information about our billing process, please visit our website or contact our billing team at (737) 241-9033, Monday through Friday, 9:00 am to 5:00 pm, or email billing@familyhospitalsystems.com.
How do I access my medical records?
Patients can request copies of their medical records for personal use or to be released to third parties. If you have a Patient Portal account, you may already have access to the information you need. We recommend using our online medical records request system for a fast, easy, and secure process. For providers or third parties, please fax requests to (833) 689-1559.
I was a recent patient and still do not feel well, can you help?
We're sorry to hear you're not feeling well. If you're experiencing an emergency, please return to the emergency room immediately. For non-life-threatening issues during business hours, we offer virtual care, in-person office visits, and urgent care walk-in appointments. Our clinic hours are Monday through Friday, 9:00 am to 5:00 pm.
What insurances are accepted?
Our facility accepts most major insurance plans. For specific information about your insurance coverage, please contact our billing department.
Cash pay and membership options?
We welcome cash-paying patients and offer membership plans that include fully covered visits and lab work. Please inquire with our staff for more details on these options.
How can I access lab results?
We use Rupa Health to manage our lab results. You can access your results through the Rupa Health Dashboard (our preferred method) or through your Patient Portal. Rupa will notify you via email or SMS when your results are ready. For assistance, please contact our 24/7 customer support at (402) 268-1212.
How can I go about prescription refills and questions?
For inquiries about prescriptions, refills, or medication adjustments, please contact our patient care coordinator, Kiera Sheffler. You can reach her via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181.
Do you accept all health insurance plans for emergency visits?
Yes, our emergency department accepts all health insurance for emergency visits, regardless of network status, prioritizing your care first and then working with your insurance provider.
What are the costs of an emergency room visit without insurance?
Costs vary, typically between $400 and $1,850 including imaging and lab work; extended observation (3 to 24 hours) costs $3,000. We also offer an FHS membership program starting at $125/month which covers ER visits.
Why would I receive two separate bills after my visit?
Two bills are issued due to legal and insurance rules: one for professional services and another for facility costs such as emergency room and lab fees.
How can I access my medical records?
You can request copies via our online medical records request system or use the Patient Portal if you have an account. Providers can fax requests to (833) 689-1559.
Are you open 24/7 for emergency services?
Yes, Family Hospital at Lake Travis offers 24/7 emergency services with walk-in and appointment options available.
What payment options do you accept?
We accept AMERICANEXPRESS, CASH, CHECK, DISCOVER, FINANCING, INVOICE, MASTERCARD, and VISA.
Do you offer virtual healthcare appointments?
Yes, we provide virtual appointments along with in-person visits for urgent care and primary care services.
Can you help with prescription refills and medication questions?
Yes, contact our patient care coordinator Kiera Sheffler at ksheffler@familyemergencyroom.com or call (737) 312-2181 for prescription inquiries.
How can I reach Family Hospital at Lake Travis?
You can call us at +1 512-547-5036 or +1 512-851-1011, or visit us at 5012 Ranch Road 620 N, Austin, TX 78732, located across from Randalls on 620.
What nearby places are close to Family Hospital at Lake Travis for convenience?
Randalls supermarket is located across from us, handy for groceries before or after healthcare visits. For banking needs, Chase Bank is nearby. If you want a quick coffee break, Starbucks is also close by.
Are there other medical facilities near Family Hospital at Lake Travis?
Yes, nearby medical facilities include Family Emergency Room, Baylor Scott & White Outpatient Therapy - Austin - Steiner Ranch, Austin Diagnostic Clinic - Steiner Ranch, and Quest Diagnostics.
What local amenities can I visit near Family Hospital at Lake Travis?
Nearby you can enjoy dining at ZENSHI Handcrafted Sushi or Kawa Asian Kitchen, relax at La Bella Nails & Spa, or visit the Back 40 Bakery for desserts.