Business Details
About
Urgent CareOccupational MedicineMedical ClinicPhysical Therapy
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Location
Hours
Reviews
4.0
427 reviews
5 stars
284
4 stars
30
3 stars
13
2 stars
21
1 star
79
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported long wait times, often exceeding two hours, even with appointments.
Staff Professionalism
While many reviews praised the staff for being friendly and professional, there were notable complaints about rudeness and lack of compassion from some front desk personnel.
Quality of Care
Several customers highlighted the quality of medical care received, with specific praise for doctors and nurses who were attentive and thorough.
Customer Service
Mixed feedback on customer service; some found it excellent and efficient, while others experienced poor communication and unhelpful attitudes.
Facility Conditions
The facility was generally described as clean and well-maintained, contributing positively to the overall experience.
- FKFaith KirwanNov 17, 20251.0The staff was very nice but the wait was EXTREMELY long. Need to hire more staff
- BDbeth dawsonNov 10, 20255.0The staff were all very kind and professional. They did an excellent job of explaining things. They were very careful with cleaning things and washing their hands. They were especially careful with hippa. They Treated every patient with respect, from the person in a mercedes to someone walking in off the street. I have been an icu nurse for over 30 years and would have no problems using them for urgent care(maybe not an MI... unless you have a cath lab) Thank you all so much. Beth Dawson BSN,CCRN,CNRN,SCRN
- ASArnaud SillisNov 3, 20251.0They make you wait an hour to tell you the test you are there for is out of stock. What a joke!
- RSRyan SmithNov 3, 20255.0This facility was wonderful!!! The staff were efficient and super helpful!!!
- DVDiego VictoriaOct 27, 20251.0Just a disappointment of a place wait time of Nearly 3hrs for a simple physical? It Really looked like it was most on the phone and Talking about where to go to lunch but when i called they was confused on who I was? What a joke and what a shame
Frequently Asked Questions About Concentra Urgent Care
What is the address of Concentra Urgent Care in Austin?
Concentra Urgent Care is located at 2000 W. Anderson Lane, Austin, TX 78757, USA.
What healthcare services does Concentra Urgent Care offer?
Concentra provides workers comp injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends and major holidays.
Is Concentra Urgent Care open on weekends?
No, Concentra Urgent Care is closed on Saturdays and Sundays.
How can I contact Concentra Urgent Care by phone?
You can reach Concentra Urgent Care by calling +1 512-459-4367.
Where can I find more information about Concentra Urgent Care services online?
More information is available on their website at https://www.concentra.com/urgent-care-centers/texas/austin/anderson-lane-urgent-care/
What nearby healthcare facilities are close to Concentra Urgent Care?
U.S. HealthWorks - Anderson Ln, a medical hospital and health facility, is located nearby and can be an alternative or additional healthcare resource.
Are there dining options near Concentra Urgent Care for after appointments?
Yes, nearby dining options include Enchiladas Y Mas, a Tex-Mex and Mexican restaurant, and Genuine Joe Coffee, a cafe and smoothie bar.
Can customers visit any fitness centers near Concentra Urgent Care?
LA Fitness, a gym and sports recreation venue, is located nearby, which patients might visit before or after appointments.
Are there any language or educational centers near Concentra Urgent Care?
Yes, the Creative Language Center is nearby and offers language learning services which could be of interest to the community.