Cloudland Dental

4.6
1200 reviews

About

DentistNorth American Dental Group

Location

Cloudland Dental
745 New Hwy 68, Sweetwater, TN
37874, United States

Hours

Reviews

4.6
1,200 reviews
5 stars
1,019
4 stars
65
3 stars
12
2 stars
14
1 star
90

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and knowledgeable, providing excellent care and making patients feel comfortable.

Child-Friendly

Numerous reviews highlighted the positive experiences for children, noting the staff's ability to calm anxious kids and create a fun environment.

Appointment Issues

Several customers expressed frustration with appointment scheduling, including long wait times for appointments and issues with check-in procedures.

Quality of Care

Overall, patients reported high satisfaction with the quality of dental care received, with many noting effective treatments and thorough explanations.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding insurance handling and rude interactions with front desk staff.
  • TP
    Tiffany Parenti
    Nov 19, 2025
    5.0
    9
  • BW
    Brian Williams (Pro-Audio Workshop)
    Nov 12, 2025
    5.0
    Very nice and professional. Explained procedures in a precise and easy to understand terms. Very friendly. Best dentist I have been to in my 62 yrs of life!!
  • JS
    Jones Transportation Services
    Nov 6, 2025
    5.0
    Sammantha was wonderful and great the best customer service and explained everything
  • MW
    Meg Waters
    Nov 6, 2025
    5.0
    Amazing people! Very nice and love the way they work with the kids! Nice environment, very clean and professional!
  • SG
    Susie Guzman
    Oct 7, 2025
    1.0
    If you want check in problems. Come here. I went in on 10/6/25. My appt was at 1 so right after they come back from lunch break. I was the second person to walk in. My appt was at 1 and i walked in at 1:03. I checked in on the tablet they use to do check ins. By the time i got done it was 1:04. I went up to the front desk to ask for tooth paste to brush before getting called back. After that i sat down. 3 others walked in after me and every single person got called back before i did. I was wondering what was going on. I knew i had to pay for the treatment i was about to get. So i thought that was the reason i had to wait longer. I was the last person in the waiting room when i got called to the front desk at 1:39. I was told that “i couldn't get the treatment done since i checked in at 1:30 and they were running behind” i mentioned how I've been waiting for over 30 minutes. She said “yeah, we have to follow our policy of no more than 10 minutes late” i once again mentioned how I've been waiting for over 30 minutes. How i walked in at 1:03 and even described how the first lady in front of me looked like. She proceed to ask if i wanted to do just the fill in i needed thats all they could do since i came in late and can get scheduled for the day after to get the treatment i came in to get. I asked if they had any cameras they could check to see i wasn't lying about my arrival time and she said no and asked if i wanted todays treatment they could only do. I was HEATED. Never in my life i had to deal with anything like that. I missed work to go to the dentist and miss again the next day to get done what i had already came in to get. So miss two days of work and pay almost $400 for my treatment is crazy!!

Frequently Asked Questions About Cloudland Dental

What are the operating hours for Cloudland Dental?

Cloudland Dental is open Monday through Thursday from 8:00 AM to 5:00 PM and on Fridays from 8:00 AM to 3:00 PM. It is closed on Saturdays and Sundays.

Where is Cloudland Dental located?

Cloudland Dental is located at 745 New Hwy 68, Sweetwater, TN 37874, USA.