Business Details
About
Home Health Care Service
For over 20 years, TheKey (formerly Home Care Assistance) has been a trusted provider of in-home care for seniors, proudly helping Canadians age with dignity and independence at home. Our highly trained caregivers deliver personalized services—including respite care, elder care, and companionship—focused on nurturing a healthy mind, body, and spirit through our Balanced Care Method™. We are committed to values Canadians cherish: respect, compassion, and community. Working collaboratively with families, we create individualized care plans tailored to each client’s unique home care needs. TheKey offers 24/7 support, including holidays, weekends, evenings, and overnight. Contact TheKey Canada today to learn more..
Location
TheKey - Home Care Assistance | Soins à Domicile
4464 Saint-Catherine St W, Westmount, QC
H3Z 1R7, Canada
Hours
Reviews
4.8
89 reviews
5 stars
81
4 stars
3
3 stars
2
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1 star
3
- ABAva BunnyOct 7, 20253.0Not bad form what I heard but never trust a caregiver they can be so mean
- MSMaija SierraMar 27, 20255.0I recently had an excellent experience with The Key, who provided outstanding support for my family member while they were recovering from a broken hip at Santa Cabrini Hospital. I reached out on a Friday night, and to my surprise, they were able to send a caregiver that very same evening. This quick response truly made a world of difference during a stressful time. Over the two weeks of care, the caregiver was not only consistent but also incredibly compassionate and attentive. They took the time to understand my family member's needs and even advocated for them with the hospital staff, ensuring they received the best possible care.
- CRcarla russmanSep 6, 20225.0Dominique and her team have been so supportive and absolutely amazing. I highly recommend them for anyone who’s in need of senior care management.
- SSSabrina SolariDec 29, 20215.0This has been our first time using an agency to help us with some temporary staffing needs and we are so glad we chose Home Care Assistance! The administration team is extremely responsive, kind and always available. The personal support workers they have sent us have been wonderful- not only with our Residents, but our team has enjoyed working with them! We do not hesitate to recommend Home Care Assistance! Great job everyone!
Frequently Asked Questions About TheKey - Home Care Assistance | Soins à Domicile
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
What is home care and what services does TheKey provide?
Home care involves professional caregiving services at a resident's home or community, offering companionship and personal care such as errands, meal preparation, and assistance with daily activities. TheKey provides personalized in-home care including respite care, elder care, and companionship with a focus on mind, body, and spirit health.
How can I find the best caregiver for my loved one through TheKey?
TheKey offers experienced, trained, and reliable caregivers who match your loved one's care needs and personality. They ensure backup caregivers and personalized care plans for optimal support.
What are the operating hours of TheKey - Home Care Assistance in Westmount?
TheKey is open 24 hours a day, 7 days a week, including holidays, weekends, evenings, and overnight.
How much does home care service from TheKey typically cost?
Home care is usually billed hourly with costs depending on the number of care hours per week. Many families pay out-of-pocket or use long-term care insurance.
What steps is TheKey taking to protect clients from COVID-19?
TheKey follows CDC and local authority safety protocols, uses proper PPE for caregivers, and most caregivers and care team members are fully vaccinated against COVID-19.
What payment options does TheKey accept for home care services?
TheKey accepts American Express, Visa, MasterCard, checks, and invoice payments.
What languages does TheKey offer support in?
TheKey provides services in both English and French.
How is TheKey different from hiring a private caregiver?
TheKey offers insured, reliable, and managed caregiving services including vetting, scheduling, payroll, billing, and backup caregivers, unlike private hires which require you to manage these responsibilities.
Are there nearby places where I can run errands before or after visiting TheKey at 4464 Saint-Catherine St W?
Yes, nearby places include UPS Access Point location for shipping services, Western cleaners for laundry, and Boni-Soir convenience store for shopping needs, making it easy to combine errands with your visit.
What nearby dining options are available near TheKey in Westmount?
Close to TheKey, you can enjoy a meal at Restaurant Copoli-2, Copoli Westmount (pizza and burgers), Pub Cock n Bull, or Nagoya Sushi, offering a variety of cuisines before or after your appointment.
Are there related healthcare facilities near TheKey’s location in Westmount?
Nearby healthcare-related places include Montreal Soins à Domicile, Soins à Domicile Montreal, Home Care Assistance Montreal, Proxim pharmacie affiliée - Thai Khanh Nguyen, and Mark & Lachance - Hearing Aids which can complement your caregiving needs.