Sterling Optical - Pottstown

Reviews

• MW

  Michael W

  Jul 17, 2025
  1.0
  Waited over a month for my contacts to come in. I order a 1 year supply of contacts and after insurance it cost me $380. I just picked my contacts up at the office because they wouldn't ship them to me and they gave me a 6 month supply of contacts.... 6 months for $380 with vision insurance! Ridiculous. This was my first and last visit at this eye doctor.
• DS

  Dana Sotomayor

  Jul 7, 2025
  1.0
  I’m on week 4 of no glasses. I’ve made multiple calls, the last call (July 2) I was told it was on the delivery truck and would receive a call once it was received. Tried calling multiple times on the 3rd, no response.
• KR

  Kimberly Rollinson

  Mar 19, 2025
  1.0
  If I could give 0 stars I would. This company is a rip-off. I was a patient with Dr. Johnson and often ordered more contacts through him. I called his number and got redirected to this office. I was originally told $145 for 3 months worth of contacts. I gave them my credit card information to place the order. The next day I got a call that the price was incorrect and an additional charge was needed. The new price quoted was $155. $10 more wasn't a unreasonable to me, so I agreed, only to find the charge on my card was $165! In addition to the $145! I called to have the order canceled and the charge removed. I was told that this issue would be brought up with a manager and that a manager would give me a call back. I never received a call from a manager, and they refused to refund my money. We'll see if I actually get the contacts, based on some other reviews I wish I had read here first!
• RB

  Rebecca Bachman

  Nov 20, 2023
  1.0
  I use to love this place, but I don't any longer. We won't be going back and suggest that unless it's a medical issue, that you stay far far away. I have no issues with the doctors but the optical staff are rude and not good at customer services. Customers and patients are what build the business but with the new changes, it doesn't feel like they want to keep clients. I will be changing practices for my entire family. A staff member was so rude when I was trying to understand the logic behind why I couldn't get my step daughters glasses fixed. They refused to fix the frames because the warranty ran out. I was told I could only buy a new frame, priced over $200. The kicker is they conveniently broke in a way that my step daughter could not have reasonably broke them the day after the lens were put in her existing frames. When trying to understand the policy staff was rude and kept saying that it was their policy not to fix them, a waiver was signed etc. The only recourse was to get a new frame. My step daughter had been without her glasses for about a week already they didn't seem to care that these glasses are a must for our diabetic child to ensure she doesn't' get headaches. No where does it state they won't fix glasses even if we paid for it. They out right refused. I then tried getting the prescription, so I could figure out a reasonable option outside paying $200 for another set of frames I was told I would have to pay for the prescription and they refused to give me other information about the measurements because it wasn't part of her prescription. It was against company policy to give me any of the other information that I requested. They were unwilling to accolade ANY solution out side of ordering the same frames that just broke. The service I received was very curt and cold not being one bit sympathetic to our situation. It's really sad that this eye doctor office is not what it use to be.
• RB

  Randi Bliss

  Jul 9, 2023
  1.0
  I waited 1 month to receive my glasses once I received them one eye was the wrong prescription. I would not recommend this place at all. I paid a lot of money/waited too long for my glasses and they ended up being messed up. I will never go to this place again

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