Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.5
370 reviews
5 stars
307
4 stars
9
3 stars
7
2 stars
14
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, although some reported instances of poor service and unresponsiveness.
Product Quality
Many customers expressed satisfaction with the quality and selection of glasses, though a few raised concerns about lens durability and warranty issues.
Store Experience
The store atmosphere was generally described as clean and inviting, with a good layout, although some customers experienced delays and communication issues.
Eye Exams
Customers appreciated the thoroughness and professionalism of the eye exams, with specific praise for the optometrists.
- OBOmkar Borse6 days ago1.0Might be the last time I shop in person at this Warby. After previously purchasing glasses and having my frames adjusted here I expected to receive the same attention and customer service I had enjoyed. Unfortunately, that was not the case this time around. Both, while purchasing and adjusting the glasses I purchased, I felt as though I was a burden on staff. No attempt was made to actually listen to my issues when adjusting my glasses. Instead I was quickly rushed out with semi adjusted glasses and smudges on the lens.
- ACAlicia Clifton6 days ago5.0Had a delightful experience today with eye exam and getting new glasses! Optometrist was kind and informative in a really helpful way. Front room employees were fun, great service, but not intrusive. They could care of us, and we’re looking forward to our new glasses!
- LJLouise King JonesJan 4, 20265.0The eyeglass technicians I worked with were very informative and helpful. They worked very closely with each other to make sure that my progressive lenses would work right in the frames I selected. They also worked very closely with eye doctor on site after my exam. I always have a great experience at the center city Philadelphia location on Walnut Street.
- TMTiffanie McFaddenDec 31, 20251.0My family entered this store to search for new glasses for our child. Rather than being greeted and asked if we needed assistance, we were closely monitored and followed with suspicion. I totally understand that this store likely has a higher history of theft due to the location. However, their methods of loss prevention were alienating and offensive - ultimately causing us to leave. Had we been treated with any modicum of respect or attention, we would have made a purchase. We will patronize an establishment whose associates cannot differentiate between actual customers and potential criminals.
- GLGeena LucibelloDec 18, 20252.0Sad to write this review but I got a pair of glasses I love from here a year and a half ago, and have been taking really good care of them (only storing in the case, cleaning with lens cloth only). A couple months ago they got a few scratches, which kept multiplying and were really distracting in my field of vision. I was super disappointed when Warby Parker told me replacing the lenses outside the 6 month warranty would cost nearly the full price I paid last year. I got my lenses replaced at my eye doctor’s (for more money but with a 2 yr warranty). After this experience I’ve lost faith in the quality of Warby Parker’s lenses :( I guess you get what you pay for!
Frequently Asked Questions About Warby Parker Walnut St.
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Walnut St. offer?
They offer high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, eye exams, and eyewear accessories.
What are the store hours for Warby Parker Walnut St.?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Do I need to bring anything when visiting Warby Parker Walnut St.?
No need to bring anything except your eyes. If purchasing prescription eyewear or contacts, bring your prescription copy. Bring your FSA or HSA card if paying with it. Eye exams can be booked onsite if you don't have a prescription.
Does Warby Parker Walnut St. accept vision insurance?
They are in-network with several major insurance carriers and assist with out-of-network benefits. Coverage may vary by location or plan.
Can I get measurements and frame adjustments at Warby Parker Walnut St.?
Yes, optical measurements and adjustments are available. Frames come with complimentary lifetime adjustments, and opticians can assist if frames don't fit perfectly.
What is the return and exchange policy at Warby Parker Walnut St.?
They offer a 30-day hassle-free return or exchange policy for all eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned unopened within 30 days.
Are gift cards available at Warby Parker Walnut St.?
Yes, physical gift cards are available for purchase online and in-store, along with e-gift cards for immediate delivery.
What nearby restaurants can I visit before or after shopping at Warby Parker Walnut St.?
You can enjoy French cuisine at Le Bec-Fin or classic American dishes at Avance, both conveniently close to the store.
Are there beauty and wellness services near Warby Parker Walnut St.?
Yes, Lush offers cosmetic and beauty supplies nearby, Metro Laser & CoolSculpting Medspa provides medical spa services, and Lucia Lash and Brow offers beauty salon treatments within close proximity.
What nearby facilities support active lifestyles near Warby Parker Walnut St.?
Nearby gyms such as Rippedphl, Forza Wellness, and Elevate Health & Performance offer fitness and physical therapy services ideally suited for staying active before or after your visit.