Planet Fitness

Reviews

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  Amanda Decker

  5 days ago
  5.0
  I ABSOLUTELY LOVE coming to this gym. The staff are AMAZING. They literally go out of their way to please any and everyone. The staff make it feel so welcoming to be there. They learn your name and make sure they greet you when you come and go. This is the cleanest PF I have been too tbh. I've been to many of them and this one is top notch the cleanest and friendliest. Every time I'm working out I turn my head and one of the staff are cleaning or smiling and greeting the guest. This is the BEST PF I have ever went too. It's like family there and I love that type of energy. They make you feel wanted and welcome. So BIG shout out to Amanda (the manager) Rebecca (the assistant manager) and Lenny, you guys rock and i appreciate you guys so much. Thank you for going beyond to make your guest feel welcomed, wanted, and at home while they are there!
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  Bryan Kuhn

  Nov 13, 2025
  1.0
  ⭐☆☆☆☆ — A Very Disappointing Experience at Planet Fitness Hanover (Baltimore Street) I normally don’t leave negative reviews, but after months of ongoing issues at the Planet Fitness in Hanover on Baltimore Street—and repeatedly feeling singled out, uncomfortable, and unwelcome—I felt compelled to share my experience. I have been a daily, dedicated Planet Fitness member for a long time. I come in, stay in my lane, work out, and leave. Unfortunately, this location has made that simple routine increasingly difficult. 1. Constant Issues with Management’s Approach to Recording Policies I do fitness recordings for my own personal progress. When Amanda, the manager, told me that Planet Fitness does not allow recording, I immediately agreed to stop—no argument, no problem. I even went out of my way to blur every single previous video to protect the privacy of all members. Despite all of that, one video slipped through the AI blur and caught someone in the background on a bike. Amanda approached me extremely upset, and instead of having a private, respectful conversation, she confronted me in front of other customers, threatening to “document” the issue and even ban me. It was humiliating and felt completely disproportionate considering I had already complied with the rule and made the effort to correct past videos. I couldn’t shake the feeling that I was being targeted rather than treated like a normal paying member. 2. Told I “Can’t Wait for Equipment” and Accused of Being Intimidating On another visit, I was simply waiting—quietly, respectfully—for a piece of equipment to open up. I was literally on my phone, minding my business, and not approaching anyone. Amanda came up to me again, telling me I needed to “do something else” because I was apparently intimidating the people using the equipment. I wasn’t staring at them. I wasn’t hovering over them. I wasn’t doing anything but waiting to work out like any normal gym-goer. At this point, it genuinely felt like I was being singled out for no reason other than her personal feelings toward me. It’s extremely uncomfortable to feel like you can’t even exist in the gym without being corrected or approached. 3. Overcrowding, Not Enough Equipment, and Zero Solutions This place has an overwhelming number of members and nowhere near enough equipment. Nearly everything is constantly taken, and during peak hours, it’s almost impossible to get through a workout. Planet Fitness also brings in high-school students for free during the summer, which is great in theory, but in practice it floods the gym with kids who sit on the equipment, talk, browse their phones, and don’t work out. Meanwhile, paying adult members who come daily can’t get anything done. When you bring these concerns to management, the response is always, “We don’t rush people off equipment.” I fully agree with that policy—no one should be rushed. But somehow, I get told that I’m not allowed to wait for equipment. How does that make sense? You don’t want me to rush anyone, you don’t want to rush anyone yourselves, but you also don’t want me to stand there and wait. It creates a situation where regular members are stuck in a no-win scenario. 4. The Overall Atmosphere Feels Micromanaged and Over-Policed Every gym has rules—no problem at all. But the way the rules are enforced at this location feels inconsistent and extremely personal. I don’t see other members being approached like I am. I don’t see other people being told not to wait for equipment. I don’t see other people being publicly confronted for small, already-resolved issues. It feels like Amanda runs this place like a police state instead of a welcoming environment. Instead of helping members feel comfortable and supported, it feels like she inserts herself into situations that don’t need intervention unless she personally decides she doesn’t like something about a member.
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  Troy Hollabaugh

  Nov 10, 2025
  3.0
  well, I walked in in the gentleman that was working when I told him what I wanted, said that he would take me around for a tour, but he was the only one there so I walked around, looked at the equipment saw some new stuff when I got back to the counter, I asked him about my favorite app machine and they had gotten rid of it and they haven’t had a personal trainer in over 10 years to plate just felt so different and not in a good way
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  Gerry Stoltzfoos

  Oct 1, 2025
  5.0
  I really like this gym. I've been coming for several months. The price is right!
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  Ashley Keim

  Sep 27, 2025
  2.0
  Tried this gym while my main gym is being remodeled. Equipment seems fine but the locker rooms and tanning rooms definitely need to be cleaned better. Also the trash bins throughout the gym have rust on them. The staff is okay but not the friendliest. Be prepared to go through a convoluted process to even use the tanning bed. Lastly the gym is dimly lit which makes me think is by design to not show the lack of cleanliness. Will be going back to Eldersburg even thought it is further until Westminster reopens. Truly disappointed with this gym.

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