Pearle Vision

Reviews

• FF

  Firechicken

  Nov 13, 2025
  1.0
  I had a bad experience with purchasing a set of glasses. The glasses were never right to where I could actually use them. After 3 adjustments I had to exchange them for something less complicated to make. I paid about $1,000 for the original pair and exchanged them for a pair that was closer to $400. I was refused any sort of a refund for the difference by the salesman. I made a compliant and was told my complaint would be followed up on with the store manager later. That never happened. customer care is nonexistent with this company. I suggest going to some other eye glass provider. There are a lot of them out there to be treated like this.
• ME

  Megan Elizabeth

  Nov 12, 2025
  5.0
  Very easy experience and the staff and doctor were super helpful.
• TF

  Todd Fox

  Oct 28, 2025
  5.0
  The assistant who does the before exam testing and "paperwork" is an absolute rockstar!!!! Even though the preappointment paperwork I filled out didn't copy over she got it done extremely fast and painlessly.She gets 10/10!!!! The guy who helped me pick out my glasses was very helpful with the insurance side of things and was great also.
• DR

  Don Richmond

  Oct 25, 2025
  1.0
  Worst customer service ever. They scheduled appointments when mall entrances are closed. When I called and told them the situation and that I was walking around they said ok. When I walked around through a food court entrance and started signining in the receptionist gave me a horrible attitude. I asked her why when I had to walk around the building, and she said reschedule then and flipped me off. The manager then came and asked me to reschedule. It was 4 minutes passed the scheduled time. No one else was waiting. I will be contacting their corporate office to relay their lack of customer service skills.
• TP

  Tom Pfeltz

  Oct 21, 2025
  1.0
  I had an eye exam and purchased a set of prescription glasses. I ordered almost the top of the line glasses with progressive lenses and transition tinting. After 2 weeks the glasses came in. The first thing I noticed was the transition lenses wouldn’t get nearly dark enough outside to make a difference. The second thing I noticed was the progressive lenses were of little to no benefit to me because there was only a pin point area that was actually in focus when I would look at things up close. This caused me to crane my neck to see clearly. I went back in for 2 separate adjustments before ultimately asking to have these glasses just made as prescription reading glasses. After another 2 weeks those glasses came in. They seem to work fine but when I asked if there was a refund from going from a top of the line lense to this set with no progressive lenses and no transition tinting, the salesman said absolutely not there are no refunds. When I asked what would happen if I had to have new glasses made and went from a plain set of readers to a top of the line set, if there would be an upcharge. He said absolutely there would be. So my question is, where is this 100% satisfaction guarantee that Pearle Vision has?? I ended up paying about $800 for a set of prescription reading glasses. Doesn’t seem right to me. Watch these sales people.

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