Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.7
189 reviews
5 stars
172
4 stars
4
3 stars1
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, helpful, and knowledgeable, providing a positive shopping experience.
Management Issues
Several reviews highlight negative experiences with a specific manager, Bria, who was reported as rude and dismissive.
Product Quality
Customers appreciate the variety and affordability of frames, although some expressed concerns about the quality of glasses over time.
Appointment Experience
Mixed feedback on appointment scheduling and wait times, with some customers experiencing delays or issues with their appointments.
Store Environment
The store is generally noted for being clean and well-organized, contributing to a pleasant shopping atmosphere.
- AWAly Wolf3 days ago5.0Leah was the best! So polite about my indecisiveness and committed to helping me find exactly what I wanted/the best option for me
- TCtaylor cadyNov 12, 20255.0The staff was amazing and very friendly! They were funny and made every step of the process enjoyable. Dr. Thomas Ravas was very thorough and answered all my questions! He was patient and kind.
- SBSarah R. BloomNov 12, 20255.0I was very impressed by my experience here! The staff are all genuinely sweet and helpful and I found the selection of glasses to be plentiful. My real reason for writing a review, however, is Dr. Thomas Ravas. I don’t think I’ve ever had a more thorough and well-explained eye exam - Ravas’ demeanor was calm and patient and friendly. I felt heard and respected and in no way rushed. As someone who has been to a lot of different doctors over the past year, Dr. Ravas was a breath of fresh air.
- BMBridget McKayNov 6, 20255.0It was comfortable, professional, helpful, and easy to navigate with the help of a knowledgeable associate who was nice and went through all my options so I could make an informed decision. Kudos.
- MGMaged GoudaOct 28, 20251.0HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image—which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both the phone representative and the in-store associate had confirmed our coverage, but Bria was extremely dismissive and rude, saying there was nothing she could do and that we needed to pay. I asked for a manger and she informed that she is the manager (in a rude way). When I tried to continue the conversation, she said " I'm not doing anything for you" walked away, and adding, “Good luck getting your glasses.” I then called Warby Parker customer service and spoke with Rose, who confirmed that Bria’s information was incorrect — the optometrist is in-network and the exam should have been covered. I requested to speak with a supervisor but was told none were available and that there was no corporate contact number to reach someone higher up. As a repeat customer, I am extremely disappointed that a company like Warby Parker would allow this kind of experience—especially from a store manager. Customers should never be disrespected, dismissed, or misinformed about their coverage. No one deserves to be treated this way. After today, my family and I will no longer be Warby Parker customers.
Frequently Asked Questions About Warby Parker Suburban Square
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Suburban Square offer?
Warby Parker Suburban Square offers high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams. They also provide expert advice from friendly advisors and optometrists to help you find the perfect pair.
What are the store hours for Warby Parker Suburban Square?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
Do I need to bring anything for my visit to Warby Parker Suburban Square?
You don't need to bring anything but your eyeballs to try on frames. For prescription purchases, it's helpful to bring your current prescription (digital or physical). If you plan to pay with an FSA or HSA card, bring that as well. No prescription? You can still browse or book an eye exam.
Does Warby Parker Suburban Square accept vision insurance?
Yes, they are in-network with several major insurance carriers and also facilitate use of out-of-network benefits. Coverage may vary by location or plan. Details are available on their website.
Can I get measurements and adjustments at Warby Parker Suburban Square?
Yes, the store can take any necessary optical measurements to complete your order. An optician is available for adjustments, and every Warby Parker frame comes with complimentary adjustments for life.
What is the return and exchange policy at Warby Parker Suburban Square?
They have a 30-day, hassle-free return or exchange policy for eyewear and accessories purchased online or in store. Contact lenses can be returned or exchanged within 30 days if unopened in original packaging.
Are gift cards available at Warby Parker Suburban Square?
Yes, physical gift cards can be purchased in store or online, and e-gift cards are also available for immediate use.
What nearby dining options are available around Warby Parker Suburban Square?
Nearby dining options include Sweetgreen for healthy vegetarian choices, Rosa Mexicano Restaurants for Tex-Mex cuisine, HipCityVeg for vegetarian fast food, DIG INN for fresh food, Besito Mexican Restaurant, CAVA for Mediterranean flavors, and Shake Shack Suburban Square for burgers and fast food. These provide great options to enjoy a meal before or after your visit.
Can I visit other retail stores near Warby Parker Suburban Square?
Yes, the area has various clothing and retail stores including Faherty Suburban Square, Chico's, White House Black Market, Madewell, Gap, Custom Ink, Addison Bay Suburban Square, Co Chic Boutique, and Vans. It's convenient for customers to shop around while visiting the location.
Are there other eyewear and optometry services near Warby Parker Suburban Square?
Yes, nearby eyewear and optometry providers include Pearle Vision and Dr. Jack Hauler, which could serve as alternatives or complements for eye care needs.