Monte Nido RainRock

Reviews

• JM

  Judith McFarlane

  Nov 3, 2025
  1.0
  Rainrock said they were a duo diagnosis facility. Only if they had a driver to take the patients into town for AA meetings, which they did not. My loved one, in her 30's, was referred from Kaiser. I put down the down payment and was told I would get the money back if patient completed treatment, which she did. No thanks to anything rainrock did. Almost immediately, rather than focusing on the eating disorder, they focused on getting their money, and they involved 'the struggling one'. Kaiser was paying for the treatment, but if the money wasn't immediately forthcoming, they would talk to the one who was there supposedly getting treated. Instead, it was more like three patient got the treatment over payment. Apparently there was money owing when the patient was sent to an apartment, to try to live in the community. By the time rainrock parted ways with the patient, the patient owed money. Rather than go after the client, whom they didn't hesitate to hound while in treatment, they kept my $6000 deposit, with no accounting of what was owed. I would look elsewhere for a facility to send a loved one to. This was a nightmare, made even more so because it was happening over the holidays.
• HB

  Haylee Begrin

  Oct 17, 2025
  1.0
  Staff is rude and talks over you when asking a question, avoids answering your questions, and requires so much information and time from you before you even know if you’re eligible. I wish there was a zero star setting because of how unprofessional the lady I spoke to was. I just got off the phone with a worker and she had an attitude the whole time and didn’t answer one of my questions, so they won’t be getting my business!!
• EE

  Emily Embleton

  Sep 18, 2025
  5.0
  Going to RainRock was one of the hardest yet best things I’ve ever done. Staff is amazing and cares so much, they try hard to make this feel like a home. I would 100% recommend this facility to anyone who is struggling with ED behaviors.
• JS

  Jamie Smith

  Oct 26, 2022
  1.0
  Too much staff turnover to feel safe or cared for. Staff was disorganized, uncoordinated and sparse. It felt like everyone was just "winging it." Many Recovery Coaches were not informed on procedures or protocol and there were many discrepancies with what was told to clients. My stay here was stressful and traumatic because of these things. I witnessed many clients in distress over being given the wrong medications. Nursing staff from temp agencies would frequently fill shifts (nurses who had ZERO training with eating disorder patients.) One employee was fired during my stay due to aggressive behavior, and one nurse was also fired for withholding medications from clients. To top it off, the meals were FAR from home-cooked gourmet. Several nights were take-out, weekends there is no chef so the Recover Coaches cook frozen, packaged foods on Saturdays and Sundays. Oh, and don't plan on staying in the same room during your stay. They tend to move clients around to different rooms when a new intake arrives. There are better places.
• SA

  Sarah Allen

  Jul 29, 2020
  4.0
  I would give the specific aspects of my treatment 4 stars since I cannot rate the overall program fairly, as I was really burnt out from Monte Nido treatment; it being my 3rd time at Rainrock and having 3 prior admissions to EDCP. There were 2 large factors that played into my success post discharge which I can credit the program for. To start out, my admission was ultimately my decision but I felt forced into the program because the referral was made without my permission and the referral to my program of choice was rescinded. I came bearing teeth and was met with nothing but respect and a gentle challenge to stick it through a week. And I did. I credit the gains I made (no pun intended) to a phenomenal therapist. That was one factor in remaining there. The other helpful aspect was being allowed to do community passes a month before I discharged. Under previous leadership during my first 2 stays, passes weren't granted in 2013 to anyone but with family members on level 2, friends on level 3, and solo passes were a level 4 privilege. In 2015 you were allowed to go on passes with friends on level 2 but not solo until level 3. Rarely does insurance cover someone up to that point. I had significant exposure to real life before my departure and felt prepared to return to work 2 days after discharge. I didn't step down to day treatment and it was ultimately unnecessary. I'm grateful that the policy changed (or that it helped to have the regional director as your therapist, backing the decision) and that I received my treatment pre COVID, as passes are not currently allowed. I don't need a scripted response from the corporate office in Florida--I just wanted to relay my gratitude.

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