Business Details
About
Medical TreatmentsMental Health ClinicMental Health Service
Monte Nido RainRock provides residential eating disorder treatment for adults of all genders in a home-like setting. Located in Eugene, Oregon, adjacent to the McKenzie River, we offer individualized, outcome-backed treatment with a multi-disciplinary team for all eating disorder diagnoses including anorexia, bulimia, binge eating disorder, ARFID, OSFED, as well as co-occurring disorders.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
2.7
16 reviews
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8
- JMJudith McFarlaneNov 3, 20251.0Rainrock said they were a duo diagnosis facility. Only if they had a driver to take the patients into town for AA meetings, which they did not. My loved one, in her 30's, was referred from Kaiser. I put down the down payment and was told I would get the money back if patient completed treatment, which she did. No thanks to anything rainrock did. Almost immediately, rather than focusing on the eating disorder, they focused on getting their money, and they involved 'the struggling one'. Kaiser was paying for the treatment, but if the money wasn't immediately forthcoming, they would talk to the one who was there supposedly getting treated. Instead, it was more like three patient got the treatment over payment. Apparently there was money owing when the patient was sent to an apartment, to try to live in the community. By the time rainrock parted ways with the patient, the patient owed money. Rather than go after the client, whom they didn't hesitate to hound while in treatment, they kept my $6000 deposit, with no accounting of what was owed. I would look elsewhere for a facility to send a loved one to. This was a nightmare, made even more so because it was happening over the holidays.
- HBHaylee BegrinOct 17, 20251.0Staff is rude and talks over you when asking a question, avoids answering your questions, and requires so much information and time from you before you even know if you’re eligible. I wish there was a zero star setting because of how unprofessional the lady I spoke to was. I just got off the phone with a worker and she had an attitude the whole time and didn’t answer one of my questions, so they won’t be getting my business!!
- EEEmily EmbletonSep 18, 20255.0Going to RainRock was one of the hardest yet best things I’ve ever done. Staff is amazing and cares so much, they try hard to make this feel like a home. I would 100% recommend this facility to anyone who is struggling with ED behaviors.
- RORon ODayNov 28, 20211.0My wife checked in and we paid the full amount up to our out of pocket maximum. Monte Nido made errors in preapproval and didn’t code the transaction correctly, which we didn’t find out until she was checking out. As a result, our insurance provider did not record that we had met our out of pocket max. We have been on the hook for every bill thereafter. We budgeted this whole journey down to the penny, knowing it would be a financial hardship, but that it was necessary. Due to their error, we have bills we can’t afford to pay, my wife had to skip seeing doctors and therapists and the stress has put all of her recovery work at risk. She has made multiple attempts to reach out and have the situation corrected, but to no avail. Truly feels like they got their money and do not care that they jeopardized a person’s recovery.
- PRPamela RiquelmeMay 31, 20191.0This place was awful!!!!! Almost 7 months of my life wasted at this facility. I "graduated' ten time more sick than when I got there. I have no idea what they think they are doing but is doesn't work. I kept telling them I wasn't getting better and they kept feeding me more PILLS. Get help somewhere else...
Frequently Asked Questions About Monte Nido RainRock
How do I get started?
During a quick, confidential call, our admissions team will gather your basic information and explain the next steps, which typically include requesting blood work, verifying insurance coverage, and scheduling an intake assessment.
Do I need to fill out any forms in the admissions process?
Our admissions team will walk you through every step of the process and will try to make it as easy as possible while ensuring we collect the information we need. Anything that requires your signature or feedback will be available for electronic signing in a patient portal. This may include releases of information for providers and family members, and financial forms once admission is scheduled.
How long will the evaluation process take?
The intake assessment typically takes 45-60 minutes and is generally done over Zoom. We will ask for eating disorder history and current concerns, as well as supporting information to help us make a level of care recommendation. With your permission, the clinician may also contact your outpatient providers and/or family members for additional information.
What levels of care could I be admitted to?
We provide comprehensive care options, including intensive inpatient, home-like residential living, day (PHP/IOP), and virtual care (PHP/IOP) options, to best meet your recovery needs.
When I’m admitted to full-time in-person care (Intensive 24-hour Care or Residential Living), what should I bring with me?
We ask that you limit your total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully look through your belongings, and any items deemed inappropriate will be removed and either sent home or kept by staff. A complete list of suggested items will be provided by admissions.
What should I bring if I am admitted part-time or to transitional care?
On your first day of treatment, please bring contact information for your outpatient providers and pack meals. We will provide snacks, beverages, and supplemental exchanges. A staff member will meet with you when you arrive to give you an orientation to the program and answer any questions you may have.
Can I receive mail during treatment?
Yes. You may receive mail during your stay with us.
Who is included in my treatment team?
Your treatment team depends on the level of care you are receiving. At the 24/7 inpatient and residential levels of care, the primary treatment team will include medical staff of psychiatrist, doctor or nurse practitioner.
How do I get started with treatment at Monte Nido RainRock?
You can start by having a quick, confidential call with our admissions team who will gather basic information and explain the next steps, including blood work, insurance verification, and scheduling an intake assessment.
Do I need to fill out any forms during the admissions process?
Yes, but our admissions team makes the process easy. Forms requiring your signature or feedback will be available for electronic signing in a patient portal, including releases for providers and family, and financial forms upon admission scheduling.
What is the duration of the evaluation process?
The intake assessment usually takes 45-60 minutes and is conducted over Zoom. It covers your eating disorder history and current concerns, and with your permission, we may contact your outpatient providers or family for additional information.
What levels of care are available at Monte Nido RainRock?
We offer intensive inpatient, home-like residential living, day (PHP/IOP), and virtual care options (PHP/IOP) to best meet your recovery needs.
What should I bring if admitted to full-time in-person care?
Please limit belongings to what fits in one medium suitcase with comfortable clothing. Items not approved will be removed upon admission. Admissions will provide a complete list of suggested items.
Can I bring meals and contact information if admitted part-time or to transitional care?
Yes, please bring contact info for your outpatient providers and pack meals. We provide snacks, beverages, and supplemental exchanges. A staff member will orient you to the program on arrival.
Is it possible to receive mail during treatment?
Yes, you may receive mail during your stay with us.
Who is part of the treatment team?
At the 24/7 inpatient and residential levels, the primary treatment team includes medical staff such as psychiatrists, doctors, or nurse practitioners.
What nearby places can help me get to Monte Nido RainRock?
Nearby health facilities like the Rainrock Treatment Center can be a helpful point of reference or additional support. Local services such as Kari’s Hair Studio and Wagonyard BBQ offer convenient options for personal care and dining before or after your visit.
What recreational activities are available near Monte Nido RainRock for visitors or clients?
The McKenzie River Golf Course nearby offers a relaxing recreational option. Additionally, outdoor enthusiasts might enjoy the scenic areas adjacent to the McKenzie River close to our location in Eugene, Oregon.
Are there pet care services located near Monte Nido RainRock?
Yes, Country Inn Kennels nearby provides pet sitting and pet services, which may be convenient for clients who have pets needing care during treatment.