Miracle-Ear Hearing Aid Center

Reviews

• SG

  Sharron Gadbaugh

  Dec 9, 2022
  1.0
  According to Oregon Law, you have 30 days to return your hearing aids for a refund. I returned my hearing aids to Jim Navarra only one week after purchase for personal reasons. I had complied with all of the required paperwork according to the contract which also stated that the refund would be returned minus $500 within 10 days. They told me that the return of any funds would take 30 days instead of the 10 days the contract stated because that's just how long it takes. It has now been 21/2 weeks past the 30 days and still no response of any kind regarding my refund. This is a very poor way to build confidence in doing business with this organization. I certainly would not recommend Miracle Ear to anyone or to trust them again myself to purchase aids at a later time since they aren't willing to stand by their own contract as written. What other promises or statements might they not be willing to honor? Think very carefully before doing business with this organization. I certainly won't make this mistake again.
• WH

  will haverland

  Feb 8, 2022
  5.0
  Absolutely fantastic experience with Jim and Angie. Professional, responsible and genuinely care about the client experience. Expediency with special requests was sincerely appreciated. I cannot recommend them highly enough!
• RP

  Rob Ponnwitz

  Nov 5, 2018
  5.0
  Jim is great to work with and the products are awesome. Never realized how much I did not hear.
• EB

  Eugene Barrett

  Jul 14, 2017
  2.0
  When I first came to Jim Navarra at the Miracle Ear Tirgard office, he was very accommodating (actually to the point of patronizing) but I was impressed by it. He's a charming person, no doubt and has qualified and practiced skills as an audiologist as well. I told Jim the story about a previous painful experience with Pacific Audiology where the Dr. gouged and cut the inside of my outer ear canal scraping the wax from my ear. Jim encouraged me that my experience with him would not be like that. Keep this in mind as you read all my story. On that first visit, he thoroughly tested my ears and fitted me with a fairly expensive ME hearing aid which proved to work well for my situation but less than a half a year later for a followup adjustment session, he tested me again to recommended an even more expensive hearing aid, a couple thousand more after spending over $5000 for the current one. The one I had been fitted with worked well enough and it puzzled me to be pressured to buy a better one. I still trusted him up to that time. Now I had doubts. I did try the supposedly better aids out for a week and decided not to upgrade. He was definitely not happy about that turn down after offering discounts and insurance fudges to close the deal. His accommodating manner from that time changed to a more curt one. My loyalty was now waning but not DOA just yet. A year and a half later I begrudgingly went back to have my ears tested again and surprisingly experienced the same gouging and cutting of the inside of my outside ear canal to remove wax that had brought me to him in the first place to avoid. It also was done without apology or concern for the pain it was causing, almost seemed intentional. His manner after that "accidental" abuse was even more insensitive to my needs to consult about my ear issues. I was finally told that I had to pay more attention to what other's said rather than suspect more complex hearing issues. The only thing i didn't get was a slap of the face to wake me up to pay attention and listen better. I would say that was insult to injury at that point. As I drove home, I begin to fully realize that I had been abused and mocked maybe for refusing to upgrade to his previous good deal (and a lot more expensive) upgrade from the year before. I was now seemingly not his favorite patient anymore but experiencing a form of professional chastising. I was now alarmed about having a future with this ear doctor. Like the previous audiologist experience that brought me to Jim Navarra, anyone who cuts my ear and creates a lot of pain unnecessarily, is not someone I want to be a patient with. A man with his advanced skill should know not to be that careless cleaning wax out of patient's ears. Removing wax is not a one time life saving event but a casual regular maintenance procedure with these ear doctors. They are the ones with access to your soft skin tissues with sharp instruments. Would you go back to someone that seems to have it in for you or is just not conscientious enough to be careful with such tools? I think I hear a distant unison of No's. i did make an attempt to try out another ME doctor in the Portland area and found the same aggressive eagerness to enroll me as a patient even to the point of somehow obtaining my patient hard copy file from the Tigard office. I got the sense of that of different car dealer salesmen competing for clients. My sense of Miracle Ear in general is that their Siemens products are very good quality and work well but their hard sell competitive tactics and focus upon selling you the most expensive hearing aid they have, makes them seem to me to be more interested in opportunity to "fleece the aging flock" than provide affordable ear care. I cannot confirm that there is truth to my suspicion about the possible vindictive motives of this ear doctor but to avoid having to prove myself right, I prefer to move on to one who doesn't make me bleed for whatever reason.

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