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About
Home Health Care ServiceHome Care Assistance
For over 20 years, TheKey (formerly Home Care Assistance) has been a trusted provider of in-home care for seniors, proudly helping Canadians age with dignity and independence at home. Our highly trained caregivers deliver personalized services—including respite care, elder care, and companionship—focused on nurturing a healthy mind, body, and spirit through our Balanced Care Method™. We are committed to values Canadians cherish: respect, compassion, and community. Working collaboratively with families, we create individualized care plans tailored to each client’s unique home care needs. TheKey offers 24/7 support, including holidays, weekends, evenings, and overnight. Contact TheKey Canada today to learn more..
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- TRTricia RobsonAug 26, 20255.0"The Key has been so helpful with my grandfather. Met a couple of them and they are so friendly and always smiling. As soon as they come to pick him up he has the biggest smile its nice to see. Thank you"
- RSrahul sreekumarApr 29, 20255.0I was extremely satisfied with the care provided by TheKey for my parents. The caregivers were compassionate, supportive, and went above and beyond to make sure my parents were well taken care of. The office team was incredibly cooperative and always available whenever we had questions or needed assistance. The 24/7 availability they offer is a huge relief, especially knowing that our parents are home alone at times. I highly recommend TheKey for anyone looking for reliable, thoughtful care for their loved ones. Thank you for everything!
- MRMerelle RodrigoApr 13, 20205.0It takes a special blend of personality characteristics to assist the elderly. One has to be compassionate, reliable, respectful, engaging and helpful. The caregivers at Home Care Assistance Waterloo are a blend of all these characteristics and more. Nathan Greenley was remarkably helpful to me when I phoned him to inquire about their services. Of his own initiative he went to the Westhill and met with the head nurse to see how Home Care Assistance would assist my Mom. He arranged his finest care workers to give my Mom the support she needed. He has a fine group of companions who helped my Mom and assisted her through her Dementia. I would like to particularly recognize the efforts of Karen and Suze. Both women are EXCEPTIONAL caregivers. They were very patient with Mom and engaged her and kept her entertained. Both of them have a zest for life and their enthusiasm was very good for my Mom. I am so glad that I engaged their services. I am grateful to Nathan, Karen and Suze for their companionship and care of my Mom. One person can't do everything all the time, no matter how much you may want to. Everyone needs help when caring for the elderly. I highly recommend that you seek the support and assistance of Home Care Assistance Waterloo. They understand the process of ageing and the decline that occurs with Dementia. Thank you all for your compassion, warmth, enthusiasm and encouragement. M. Rodrigo
- KMKaren MacDonaldAug 9, 20185.0I have had the pleasure of dealing with Home Care Assistance in attending to the daily needs of my aging mother for over the last year. The staff they have arranged have always been professional, compassionate and dedicated to best meeting the ever changing needs of my mother. I have always found the PSW's and Administrative Staff, pleasant, accomodating and professional. I honestly don't know how I would have managed throughout the last year without their assistance. I would highly recommend Home Care Assistance to anyone needing extra help in caring for an aging loved one. You couldn't be in better hands.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
What services does TheKey - Senior Home Care provide?
TheKey provides personalized in-home care for seniors including respite care, elder care, companionship, memory care, and skilled nursing services with a focus on nurturing mind, body, and spirit.
What is home care and how does it help seniors?
Home care is supportive service by professional caregivers in the home or community for peace of mind, companionship, and personal care, including errands, meal prep, shower assistance, fall prevention, and cognitive stimulation.
How can I find the best caregiver for my loved one at TheKey?
Look for an experienced, trained, and reliable caregiver who matches your loved one’s personality and interests. TheKey emphasizes reliability, backup support, and good caregiver fit.
What are the costs associated with TheKey home care services?
Home care is typically billed hourly, depending on care hours per week and region. Most families pay out-of-pocket or use long-term care insurance.
What COVID-19 precautions does TheKey take to protect clients?
TheKey follows CDC and local safety protocols, provides PPE to caregivers, and most caregivers and staff are fully vaccinated against COVID-19.
What are TheKey’s operating hours in Waterloo?
TheKey in Waterloo operates 24/7, including holidays, weekends, evenings, and overnight.
What payment methods does TheKey accept for home care services?
TheKey accepts American Express, MasterCard, Visa, checks, and invoicing for payment.
Which nearby places might customers visit before or after their appointment at TheKey Waterloo?
Customers can visit nearby places such as Tim Hortons for coffee, FreshCo. for groceries, or Mediterraneo Family Restaurant for meals before or after their visit.
Are there local medical or dental services near TheKey in Waterloo for comprehensive care?
Yes, nearby medical services include Dr. Karen J Lee Dentistry, Riverwalk Dentistry, and Dr. Tatiana Del Moral for dental care, complementing TheKey’s home health care services.
How can the nearby legal and financial services assist families using TheKey’s senior home care?
Nearby legal firms like Volpini and Denomme Law and SBM Law can help with estate and elder law, while financial advisors like Geoff J. Hahn assist with financial planning for seniors.