Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Centerpoint Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Toronto, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.9
234 reviews
5 stars
228
4 stars3
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Leila, received high praise for being friendly, knowledgeable, and attentive, creating a welcoming atmosphere for customers.
Professionalism
Customers noted the professionalism of the staff, especially during eye exams and consultations, ensuring a smooth and informative experience.
Affordability
Many reviews highlighted the affordable prices for eye exams and glasses, with special promotions that added value to the shopping experience.
Product Selection
The store offers a wide variety of frames and lens options, catering to different styles and preferences, which customers appreciated.
Cleanliness
The store was consistently described as clean and organized, contributing to a positive shopping environment.
- DCDayana Crystina2 days ago1.0⭐ 1/5 – Extremely disappointing experience I purchased two pairs of glasses from this store and received a text message saying that both were ready for pickup. I depend on my glasses to drive at night. During the day I can manage, so I rented a car and drove to the store — but I needed the glasses because I would be out until the evening, and I cannot drive at night without them. When I arrived, they could only find one pair. The second one – the distance pair, the one I actually needed for night driving – was nowhere to be found. I waited for over 30 minutes while they insisted it “should be in the store” and kept looking. I explained my entire situation: that my son was waiting, that I had rented a car just to pick up the glasses, and that I needed them urgently for that night. Even after all that, the employee helping me stopped looking for my glasses and went to assist another customer who had just walked in to make a purchase. I ended up standing there, ignored, with no updates or consideration. After almost time wasted, I left the store without either pair, because I am not going to sign for something incomplete — and because the customer service was honestly unacceptable. In short: poor organization, unprofessional behavior, and a complete lack of respect for the customer. A very disappointing experience from start to finish. Honestly, I believe many of the positive reviews are either requested only from customers who are served on quieter weekdays or by specific staff members, because my pickup experience was so poor that it’s hard to understand how this store maintains such a high rating.
- CECAR EXPERT6 days ago5.0Specsavers had a nice and attractive promotion which I decided to take the advantage of because I needed new eyeglasses. As a senior with fixed income their promotion was very helpful in regards to the cost. We are fully aware that these days everything is going up so its nice to see that there is a company who is trying to ease the pain by keeping the cost down as much as possible.
- RCroger chanNov 11, 20255.0Just collected my 3rd pair of glasses. I was served by Maryam and she has rendered excellent customer service in helping in get the best fit for my glasses Thank you !
- SMShahnaz MotanNov 7, 20255.0Absolutely amazing service from Dr Ng, Michael and Laila, who is a gem. Laila gives you all the attention, I have never met a calm and collected person like her Please visit the Centre Point Mall and see Laila. Thank you again for all the assistance
- KBKimberley-Ann BenoitNov 1, 20255.0My experience with the service and staff at Specsavers Centrepoint Mall was excellent. Everyone I interacted with was courteous, knowledgeable, and attentive to my needs. The staff made me feel comfortable throughout the process, explained each step clearly, and ensured I understood my options without any pressure. Their professionalism and friendly attitude created a positive and reassuring experience from start to finish.
Frequently Asked Questions About Specsavers Centerpoint Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the opening hours of Specsavers Centerpoint Mall?
Specsavers Centerpoint Mall is open Monday to Friday from 10:00 to 20:00, Saturdays from 10:00 to 18:00, and Sundays from 12:00 to 18:00. Holiday hours vary, with some days closed.
How can I book an eye exam at Specsavers Centerpoint Mall?
You can book an eye exam online via the Specsavers Centerpoint Mall website, call the store at +1 416-649-6636, or visit the store in person to make an appointment.
What services does Specsavers Centerpoint Mall offer?
Specsavers Centerpoint Mall offers eye tests, adult eye tests, contact lens services, and eye health services.
How much does an eye exam cost at Specsavers Centerpoint Mall?
Comprehensive eye exams cost $99 and include an OCT scan at no extra charge. For customers aged 65 or over, eye exams are covered by the provincial health care plan for eligible patients, with no out-of-pocket expense.
Can I return or amend my glasses order at Specsavers Centerpoint Mall?
Yes, you can return or amend your glasses order within three months of purchase. If you placed your order in-store, simply visit the store to make changes or returns under the no worries, no fuss guarantee.
Does Specsavers Centerpoint Mall provide glasses adjustments or repairs?
Yes, you can visit the store for glasses adjustments or repairs if you experience any discomfort or issues with your glasses.
What COVID-19 safety measures are implemented at Specsavers Centerpoint Mall?
Specsavers Centerpoint Mall follows all provincial government COVID-19 guidelines and has a COVID-safe plan to protect customers and staff.
What well-known brands are available at Specsavers Centerpoint Mall?
The store carries brands including HUGO, Converse, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, Vivienne Westwood, and many others for eyewear and accessories.
What nearby dining options are available close to Specsavers Centerpoint Mall?
Nearby dining options include Thai Express, Made in Japan Teriya, Wendy's, Taco Bell Canada, Starbucks, and Yogen Früz. You can enjoy a meal or coffee before or after your visit.
Which nearby stores can I visit when shopping at Specsavers Centerpoint Mall?
You can visit stores such as Koodo Mobile, Gul Jewellery, Rainbow Jade Inc, Trade Secrets, GameStop, Cavallino, Grazia, Vans, and Wholesale Wireless for a variety of shopping needs.