Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers St. Laurent Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Ottawa, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.8
155 reviews
5 stars
142
4 stars2
3 stars
3
2 stars
3
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, helpful, and professional staff, highlighting their willingness to assist and provide personalized service.
Expertise
Several reviews noted the knowledge and professionalism of the optometrists, with specific mentions of thorough eye exams and clear explanations of prescriptions.
Affordability
Customers appreciated the reasonable prices for glasses and eye exams, often mentioning the value for money compared to other providers.
Mixed Experiences
While many reviews were positive, there were a few complaints regarding appointment scheduling issues and inconsistent customer service experiences.
- TVTanya Vaillancourt2 days ago2.0I brought my husband with me to get glasses on Dec 31, 2025. I recommended specsavers st laurent to him because I received great service at the end of 2024. We had our eye exams (the optometrist was great) ordered our glasses at thr same time and were told it could take up to 2 weeks. Standard, fine. I received a text on Thursday Jan 8 that MY glasses were ready. My husband did not receive a text. I called Spec Savers on Jan 9 and was told his glasses were received and just needed to get past quality control. My husband should get a text Saturday. I called just now and spoke with a gentleman with a heavy accent. Apparently my husband's glasses were NOT received and awaiting quality control, it is still at the lab. Then the gentleman continues to repeat the 2 week rule. Then he just repeated for the 4th time and wished me a good day and hung up on me. Now, I take major issue when the customer service person answering the phone does not make me feel HEARD. I work in a hospital in a customer relation role. I have NEVER treated a patient's family in such a dismissive way. It is disgusting and it is reputational damage... I now feel like an idiot for referring my husband to get his glasses. Please ensure that your front staff is properly trained equally in sales and client relations because at the end of the day, those are the voices and faces of your company. I should also mention that I am the dream client; not because I am nice (which I am), but because I purchase many pairs of prescription glasses (2 sunglasses, 2 regular, 2 reading) all with anti glare, scratch resistantetc) at the end of 2024. When I receive great services open my wallet willingly and I refer friends and family members. Please ensure your front-line staff is properly trained on proper de-esculation and superior service skills.
- CBChristine BartibogueJan 2, 20262.0Forget about trying to get contracts without prescription, they won't sell you them, I had the box of my last contacts with my size on it and still was denied
- ASAster SamhonDec 27, 20255.0The stuff very helpful, friendly, kind, and they have a variety of frames that suits everyone and it is affordable
- JTJonathan TarteDec 20, 20255.0My time over went smoothly, their service were simple and to the point, never miscommunication. The eye exam was well conducted with their optometrist and staff. When picking your glasses that fit you, the staff were well-equipped to help find it. Thank you to Herro (Sorry if I butchered it) for helping me find glasses that fit my face fit my style.
- IIinbredhybridDec 12, 20251.0terrible customer service. I called and booked because of a black friday deal. the person on the phone assured me that even though they didn’t have appointments for that time period they would have a similar deal. So I booked. Today while confirming the appointment the man on the phone argued with me about the entire black friday deal- not even about what I had been told- but about the easily verified fact of the deal!! then lied to me about whether I could talk to anyone else. Needless to say they have lost a customer. permanently *edit after they responded*- more lies! Nobody has gotten back to me from this business. They’re definitely not trustworthy and from the response below I’m not sure how far up the dishonesty goes. Save your energy and take your business to a company you can trust.
Frequently Asked Questions About Specsavers St. Laurent Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What services does Specsavers St. Laurent Centre offer?
Specsavers St. Laurent Centre offers eye tests, adult eye tests, contact lens services, and eye health services.
What are the prices for an eye exam at Specsavers St. Laurent Centre?
Comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. For customers aged 65 or over, eligible patients can receive a comprehensive eye exam at no out-of-pocket expense covered by the provincial health care plan.
How can I book an eye exam at Specsavers St. Laurent Centre?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on their website, call the store directly, or visit in person to schedule an appointment.
What are Specsavers St. Laurent Centre's opening hours?
The store is open Monday to Saturday from 9:30 AM to 9:00 PM and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with some days having adjusted hours or closures.
Can I return or amend my glasses order at Specsavers St. Laurent Centre?
Yes, you can return or amend your glasses within three months of purchase by visiting the store, as part of their no worries, no fuss guarantee.
Does Specsavers St. Laurent Centre offer glasses adjustments or repairs?
Yes, if you experience discomfort or issues with your glasses, you can visit the store for adjustments or repairs on-site.
What COVID-19 safety measures are implemented at Specsavers St. Laurent Centre?
The store follows a COVID safe plan adhering to all provincial government advice to keep the community safe. Visitors are requested to follow the latest government guidelines during their visit.
Are there any points of interest near Specsavers St. Laurent Centre?
Yes, nearby places include GoodLife Fitness gym for your workouts, Michel's Baguette bakery for fresh treats, and Sunglass Hut for additional eyewear options, all within convenient walking distance.
How can nearby public utility companies like Nuvitik be useful when visiting Specsavers St. Laurent Centre?
Nuvitik, an internet service provider nearby, ensures good connectivity in the area which may help with online bookings or digital communications related to your visit to Specsavers.
What nearby stores could I visit for clothing and accessories when I come to Specsavers St. Laurent Centre?
You can visit nearby stores like Reitmans, Laura Canada, and Melanie Lyne for women's clothing and fashion accessories, or visit Roots and Journeys for clothing and shoes, making your shopping experience more convenient.