Business Details
About
Home Health Care Service
For over 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Location
Hours
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
What is home care and what services does TheKey provide?
Home care is supportive service by professional caregivers in clients' homes for assistance with errands, meals, personal care, fall prevention, and mental stimulation. TheKey provides comprehensive, concierge-based home care to help clients age successfully at home.
How can I find the best caregiver for my loved one through TheKey?
The best caregiver is experienced, reliable, and a good personality fit. TheKey ensures caregivers are trained and supported to meet your loved one’s care needs with reliability and professionalism.
How much does home care cost at TheKey?
Home care is usually billed hourly, with costs depending on care hours per week and regional variations. Most clients pay out-of-pocket or use long-term care insurance.
How is TheKey protecting clients and caregivers from COVID-19?
TheKey follows CDC and local health authority protocols, provides appropriate PPE, and ensures most caregivers and staff are fully vaccinated.
Is using TheKey’s home care services better than hiring a private caregiver?
Yes. TheKey offers insured, managed care with scheduling, billing, and backup caregivers, providing safety and reliability not guaranteed with private hires.
What are TheKey's business hours?
TheKey operates 24 hours a day, 7 days a week, ensuring care and support whenever clients need it.
Where is TheKey - Senior Home Care located?
TheKey is located at 351-300 Plains Rd. W, Burlington, ON, L7T 0A2, Canada.
How can nearby retirement homes like Burlington Gardens and Atria Burlington Gardens complement services from TheKey?
Clients may transition between retirement homes such as Burlington Gardens and Atria Burlington Gardens and TheKey’s home care services for flexible, personalized support depending on their needs.
Are there medical facilities near TheKey for additional healthcare support?
Yes, medical centers including Saint Elizabeth Health Care, Plains Medical Centre, and dental services like Gardens Dental and Monarch Dentistry are nearby and can complement TheKey’s home care.
What community amenities near TheKey might benefit clients during visits?
Clients can enjoy nearby amenities such as Hidden Valley Park for outdoor activity and relaxation, and local salons like Lily’s Nails & Lashes or PS Beauty Lounge for personal care.