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The caring professionals at The Counseling Center of Wayne and Holmes Counties provide comprehensive mental health services and therapy that include outpatient counseling, case management, psychiatric services including child and adolescent psychiatry, on-site pharmacy, 24/7 crisis intervention, walk-in crisis support and mobile response services for children to adults struggling with their mental health.
With locations in Wooster, Millersburg, Orville and Rittman, since 1953, the goal of our private, not-for-profit mental health service is to make a difference in the lives of those who seek our care, and to promote positive behavioral health in the communities we serve. We offer services to more than 5,000 patients and families annually.
Our highly trained team of psychiatrists, psychiatric nurses, child psychologists, therapists, family therapists, social workers and counselors (including child counselors and teen counselors) has expanded to treat anxiety, depression, trauma, child behavior issues, relationship problems, grief and loss, job difficulties, addiction, sexual and physical abuse, suicide and stress-related disorders.
We are proud to be the only provider in the area to be dispatched for mental health emergency services. For youth 21 and under experiencing significant behavioral or emotional distress, our Mobile Response and Stabilization Services MRSS is a specialized crisis service. We offer families in crisis de-escalation and ongoing stabilization services.
We encourage care and recovery at the 5 residential homes and a 15-unit apartment complex we operate to support individuals who are suffering from severe and persistent mental illness and need safe housing.
A sliding fee scale is available, and the Center accepts Medicaid and Medicare as well as most private insurances.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Onsite servicesAvailable
- Free parking garageNot available
Location
The Counseling Center of Wayne and Holmes Counties
2285 Benden Drive, Wooster, OH
44691, United States
Hours
Reviews
3.0
45 reviews
5 stars
18
4 stars
4
3 stars
1
2 stars
4
1 star
18
- BDBrooke DillonDec 18, 20251.0I had 3 or 4 different therapists in a 6 month time frame while I was there. Everyone kept quitting. It is a stressful time for everyone and it is hard for me to determine a reasoning, but staff fleeing an employer is never a good sign. I want the people trying to help me with my mental health and well-being to be working in a positive work environment where they feel appreciated, that their work is purposeful, and they are compensated respectfully. As a patient, I do not want to be bounced around before evening having the ability to get to know my therapist. I also feel as if the psychologist was a little too willing to prescribe medication, when there was no way to know if it were necessary because I had not had any stable, reliable connection with any therapist. They left me feeling more hopeless and less likely to ever seek professional help to maintain mental health help.
- CECalli ErvinDec 3, 20251.0I had a good connection with my counselor but unfortunately due to schedule changes there just isn't a time that I can be seen by her without taking time off of work. After several missed appointments because of this I asked about alternative options, even seeing a different counselor if needed. I was told by the secretary that the case managers would just put me on a wait list because I have "commercial insurance." No mental health patient should be told the inner workings of how a facility categorizes the importance of their clients. I'm sure you can understand that I'm pretty hurt to be told that I am less important to them because I have Blue Cross Blue Shield and I pay for my copay out of pocket. I will not be returning.
- THT HDec 2, 20251.0I just wanted to leave my review about my experience with the counseling center wooster office. Katelyn Stenger was my doctor and treated me like a number i felt like she DID NOT CARE ABOUT ME! I have been going to the counseling center for the last 12 years I left that place in July 2025 and over the years my doctor had me on over 10 different medications for my bipolar I was way over medicated! I found a new doctor in Fairlawn ohio and she could not believe the cocktail of medications that I was prescribed to me. My new doctor really cares about my mental health and I'm only on 3 new medications now and doing very well. I just felt like the doctor at the counseling center did not care about me at all she just kept adding new medictions all time and I just got tired of her poor unprofessional ways. I don't advise anyone to seek help at the wayne and Holmes County counseling center the doctors just want to over medicate their clients!!!
- MAMatt ArmourOct 5, 20251.0They are nice people, but it seems they are clueless. Ive been going here for 2+ years and all they have done is put me on several ssri meds(most have effected me very negatively). It seems every other visit they want to switch it again because its not working. Im convinced they don't listen to a word I say about my condition. Ive told them I shake from anxiety and have panic attacks and they've given me blood pressure pills for it. Ive told them I have adhd and they put another ssri med in the mix, it had me so jittery and my pupils dilated I had to stop it almost as soon as it started. I would honestly not recommend this place ive been to 3 practitioners here so far and they are all the same.
- JCJulie CrawfordAug 24, 20251.0Dr. Zarco is a therapist here! I highly don’t recommended her! I feel like she doesn’t care about kids feelings at all, or what kids are going through! she’s one that likes to play around with medications with your children. And her mannerisms with children are defiantly off! This review will probably be deleted by them. but thought i give other people a WARNING!
Frequently Asked Questions About The Counseling Center of Wayne and Holmes Counties
What types of mental health services does The Counseling Center of Wayne and Holmes Counties offer?
They provide comprehensive services including outpatient counseling, case management, psychiatric services, child and adolescent psychiatry, on-site pharmacy, crisis intervention, walk-in crisis support, and mobile response services.
Where is The Counseling Center of Wayne and Holmes Counties located?
It is located at 2285 Benden Drive, Wooster, OH 44691, USA.
What are the operating hours of The Counseling Center of Wayne and Holmes Counties?
The center is open Monday and Wednesday from 8:00 AM to 8:00 PM, Tuesday, Thursday, and Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does The Counseling Center accept insurance and offer financial assistance?
Yes, they accept Medicaid, Medicare, most private insurances, and offer a sliding fee scale for financial assistance.
Is The Counseling Center of Wayne and Holmes Counties wheelchair accessible?
Yes, the center has wheelchair accessible entrance, seating, and restroom facilities.
Do I need an appointment to receive services at The Counseling Center of Wayne and Holmes Counties?
Yes, appointments are required to access their services.
Is there parking available at The Counseling Center of Wayne and Holmes Counties?
Yes, there is free onsite parking available at the center.
What nearby healthcare facilities could I visit in addition to The Counseling Center?
Nearby healthcare facilities include Genoa Healthcare pharmacy, Chen Acupuncture Health Center, MedPro Group doctors, Cancer Treatment Center, and LifeCare Hospice.
Are there any nearby organizations related to mental health and community support?
Yes, nearby organizations include Wayne/Holmes MHRB, Mental Health and Recovery Board of Wayne and Holmes Counties, The Village Network, and Wayne County Family & Children First Council.
What nearby places could I visit for spiritual or community engagement after my appointment?
Nearby options include Wooster First Church of God, First Church of God, Living Faith of Wooster Church, and Gilcrest Center for event planning and social services.