Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomNot available
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
1,388 reviews
5 stars
1,124
4 stars
109
3 stars
49
2 stars
28
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, professional, and efficient, with particular mentions of Randy and Adshawn for their exceptional service.
Cleanliness
The facility was frequently noted as clean and well-maintained, contributing to a positive overall experience.
Wait Times
While many reviews highlighted quick service, some customers experienced longer wait times, particularly during busy periods, but the friendly staff helped mitigate these frustrations.
Customer Experience
Overall, customers reported pleasant experiences, with many expressing a willingness to return due to the positive interactions and care received.
- CWCurtis Wayts1 day ago5.0Everyone was super friendly and helpful there. I definitely would recommend their services to anyone looking.
- JMJason MyersJan 5, 20265.0The Urgent Care service was fast and caring. I like that they are paperless and integrated with BWC for fast processing of paperwork.
- RFRhonda FlowersDec 29, 20255.0I believe his name is Randy that took care of me and was so pleasant and funny
- RDRaymond DanielsDec 23, 20255.0Awsome staff Adshawn was amazing full of energy very nice gentleman very knowledgeable.. front desk staff was very welcoming and great.
- NTnikki tjotjosDec 22, 20255.0They were surprisingly busy and I didn't wait long to be seen. Friendly and clean environment! 10/10
Frequently Asked Questions About Concentra Urgent Care
What types of services does Concentra Urgent Care in Willoughby offer?
Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
What are the operating hours of Concentra Urgent Care Willoughby?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care Willoughby open on holidays?
Concentra Urgent Care is closed on major holidays such as November 27, 2025, December 25, 2025, and January 1, 2026. On December 24, 2025, it operates from 8:00 AM to 3:00 PM.
Does Concentra Urgent Care accept insurance and which payment methods are available?
Concentra Urgent Care accepts various payment options including American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is Concentra Urgent Care located?
It is located at 3900 Ben Hur Ave, Willoughby, OH 44094, United States.
Does Concentra Urgent Care provide wheelchair accessible restrooms?
Yes, Concentra Urgent Care has wheelchair accessible restrooms but does not have general restrooms available.
What nearby businesses or services are close to Concentra Urgent Care in Willoughby?
Nearby businesses include Toku America Inc (manufacturing and jewelry), BestLaminate (carpet store), and M.J. Lanese Landscaping (building supply store), which customers might visit before or after their appointment.
Are there automotive services near Concentra Urgent Care?
Yes, several automotive-related services are nearby such as Tire Depot Inc (tire and auto repair), Trade In Automotive (used car dealer), and Master Care Auto Body & Painting, convenient for anyone needing vehicle assistance in the area.
Where can customers find food options near Concentra Urgent Care?
Customers can find nearby restaurants such as Bombay Burrito (Indian cuisine), Krispy Krunchy Chicken (fast food), P & P's Pizzeria, and Hardee’s (burger fast food) for meals around their visit.
Is Concentra Urgent Care affiliated with any professional organizations?
Yes, Concentra Urgent Care is associated with the Urgent Care Association of America, reflecting its commitment to quality urgent care services.