Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomNot available
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
1,366 reviews
5 stars
1,104
4 stars
107
3 stars
49
2 stars
28
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for being friendly, professional, and attentive, with specific mentions of individuals like Randy and Dr. Bell.
Efficiency
Many reviews highlighted the quick service and minimal wait times, with several customers noting they were in and out in under 30 minutes.
Positive Atmosphere
The overall environment was described as welcoming and pleasant, with staff often making jokes and providing snacks to enhance the experience.
Mixed Experiences
While most feedback was positive, some customers reported long wait times for specific services, particularly when seeing a doctor.
Customer Service
Overall, the customer service was highly rated, with many customers expressing gratitude for the care and attention they received during their visits.
- MTMichael Taraba5 days ago5.0Everyone was extremely friendly and so helpful; it entirely made up for the longer wait time. I don't think I've had a more pleasant experience with an occupational drug test before.
- APAnthony PryorNov 10, 20255.0Concentra is a top notch Urgent Care. Concentra exemplifies great healthcare from the staff that greet you at the desk to the doctor and physical therapist. Listening to the patient’s needs is of the upmost importance. Concentra Staff definitely Shows they care about your wellbeing. thank you for everything.
- DSDaniel SatyshurNov 3, 20255.0Went for pre-employment test, was quick in and out.
- NBNeshawn BrownOct 29, 20255.0Randy was great. He made another annoying physical into a good time. Need that positive energy more
- CVCheska May VillartaOct 27, 20255.0The employees are awesome they are so kind to their patients and they are also fast approaching ❤️
Frequently Asked Questions About Concentra Urgent Care
What types of services does Concentra Urgent Care in Willoughby offer?
Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
What are the operating hours of Concentra Urgent Care Willoughby?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care Willoughby open on holidays?
Concentra Urgent Care is closed on major holidays such as November 27, 2025, December 25, 2025, and January 1, 2026. On December 24, 2025, it operates from 8:00 AM to 3:00 PM.
Does Concentra Urgent Care accept insurance and which payment methods are available?
Concentra Urgent Care accepts various payment options including American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is Concentra Urgent Care located?
It is located at 3900 Ben Hur Ave, Willoughby, OH 44094, United States.
Does Concentra Urgent Care provide wheelchair accessible restrooms?
Yes, Concentra Urgent Care has wheelchair accessible restrooms but does not have general restrooms available.
What nearby businesses or services are close to Concentra Urgent Care in Willoughby?
Nearby businesses include Toku America Inc (manufacturing and jewelry), BestLaminate (carpet store), and M.J. Lanese Landscaping (building supply store), which customers might visit before or after their appointment.
Are there automotive services near Concentra Urgent Care?
Yes, several automotive-related services are nearby such as Tire Depot Inc (tire and auto repair), Trade In Automotive (used car dealer), and Master Care Auto Body & Painting, convenient for anyone needing vehicle assistance in the area.
Where can customers find food options near Concentra Urgent Care?
Customers can find nearby restaurants such as Bombay Burrito (Indian cuisine), Krispy Krunchy Chicken (fast food), P & P's Pizzeria, and Hardee’s (burger fast food) for meals around their visit.
Is Concentra Urgent Care affiliated with any professional organizations?
Yes, Concentra Urgent Care is associated with the Urgent Care Association of America, reflecting its commitment to quality urgent care services.