Business Details
About
GymFitness CenterFitness ClassesWeight Training CenterPilates StudioCycling StudioPersonal Trainer
Whether you’re looking for a fun, uncomplicated workout, or you’re searching for gyms in Highland Heights that can help you combat some of your daily stress, our 24-hour fitness center has what you need and more.
Location
FITWORKS Highland Heights
5612 Wilson Mills Rd, Highland Heights, OH
44143, United States
Hours
Reviews
4.0
221 reviews
5 stars
124
4 stars
35
3 stars
24
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Feedback on cleanliness is mixed; some customers report a clean environment while others mention dirty equipment and locker rooms.
Staff Attitude
Staff experiences vary; some customers praise friendly and helpful staff, while others report rudeness and lack of attention.
Cancellation Issues
Several customers expressed frustration with the cancellation process, citing poor communication and billing errors.
Equipment Quality
While some customers appreciate the variety of equipment, others criticize it as outdated and poorly maintained.
Customer Service
Customer service experiences are inconsistent, with some members feeling welcomed and others feeling ignored or misled.
- WBWilliam BarkerOct 23, 20252.0Has declined. Long time member. -Not as clean as before. -Clients typically leave things where they last used them. -GM is typically annoyed and bothered if approached.
- JSJeremy StengerOct 18, 20255.0The place was very clean and the front desk person was very helpful.
- J1jrock 1975Aug 20, 20255.0This is the best gym on the Eastside. I've felt welcome ever since II signed up . Very clean and orderly operation . The staff are super friendly, and greet you when you come in . Free classes ,and saunas in the mens and woman's locker room a plus . I am a deadlifter so the fact that have a Rogue deadlift station with Rogue bumpers blows me away . Rogue deadlift bar , jack and platform. Love this Gym keep it up Fitworks!
- HMHannah MizeAug 11, 20254.0Specifically the Highland Heights location. There’s a decent amount of equipment. But it’s so dirty. The sauna smells. I go almost everyday and use the exact same machine yet it clearly hasn’t been cleaned in well over a month. The VIP room blast music so loud I can’t hear my own music in my headphones. And the amount of people that come in yapping through a whole workout or literally with a headset taking calls is insane. It’s a gym I know it’s not gonna be quiet but I’m not trying to hear your phone conversation for an hour. Update as of August 17th 2025: I took a week off from this gym. Come back machines have been cleaned and smell in Sauna has been resolved. Nice when give feedback the gym is quick to correct.
- CDCharles DeBerryJul 23, 20251.0The gym itself is excellent—clean facilities, a strong community, and standout staff (especially at the Stow location). The workout environment is respectful, and if you’re new, you’ll find plenty of inspiration from fellow members. That’s the part that earns praise. However, my rating is based solely on the frustrating cancellation experience. I provided the required 30-day notice in person, informing the manager of my relocation. He made small talk and even wished me well—but unfortunately, he never processed the cancellation. I discovered this only after being billed again. What’s worse is that he behaved as though everything was being handled, which felt misleading. I’ve submitted a formal complaint to the Ohio Attorney General’s office, not out of spite, but to ensure this doesn't happen to anyone else. Suggestions for Fitworks: - Implement a reliable cancellation feature through the app or website. - Always provide written confirmation of cancellation. - Train staff on accountability and follow-through. A lesson learned: always request paperwork during cancellation, no matter how friendly or familiar the interaction may feel.
Frequently Asked Questions About FITWORKS Highland Heights
What types of fitness services does FITWORKS Highland Heights offer?
FITWORKS Highland Heights offers gym facilities, fitness classes, weight training, Pilates, cycling studios, and personal training services.
What are the opening hours of FITWORKS Highland Heights?
FITWORKS Highland Heights is open 24 hours a day, 7 days a week.
Where is FITWORKS Highland Heights located?
It is located at 5612 Wilson Mills Rd, Highland Heights, OH 44143, US.
Can I contact FITWORKS Highland Heights by phone or email?
Yes, you can call them at +1 440-449-1188 or email NBirtley@fitworks.com for inquiries.
Does FITWORKS Highland Heights have an online presence?
Yes, they have a website at https://fitworks.com/location/highland-heights/, a Facebook page, Instagram handle (@fitworks.highlandheights), and Twitter handle (@Fitworks_fit).
What benefits does FITWORKS Highland Heights offer to help with stress?
The 24-hour fitness center provides fun, uncomplicated workouts that can help combat daily stress.
What nearby places can I visit after working out at FITWORKS Highland Heights?
You can visit Harry Buffalo, a nearby sports bar; tnt tanning salon for beauty and spa services; or The Highland Wellness Center which offers chiropractic, acupuncture, and massage services.
Are there medical and dental offices close to FITWORKS Highland Heights for health-related needs?
Yes, nearby are Highland Podiatry Associates, several dentists like Johnson Michael A DDS and Stephen Bloom, and doctors including Sherif Aziz Salama.
What other businesses or services are located near FITWORKS Highland Heights?
Nearby you can find legal services like Henderson, Schmidlin & McGarry Co., LPA, financial services from Edward Jones, a gas station (Shell), and a hair salon (Casa Bella Hair Design).
How can nearby places help me plan my visit to FITWORKS Highland Heights?
You might plan to relax at tnt tanning salon or The Highland Wellness Center either before or after your workout, or grab a meal and drinks at Harry Buffalo nearby, making your fitness visit more enjoyable and convenient.