Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Concentra Urgent Care
4660 Hinckley Industrial Pkwy, Cleveland, OH
44109, United States
Hours
Reviews
4.3
1,742 reviews
5 stars
1,270
4 stars
166
3 stars
87
2 stars
55
1 star
164
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and efficient, particularly highlighting individuals like Jill B.
Long Wait Times
Numerous reviews mentioned excessive wait times, often exceeding an hour, even for scheduled appointments.
Mixed Experiences
While some customers had positive experiences, others reported disorganization and poor management, leading to frustration.
Cleanliness and Environment
The facility was generally noted as clean and comfortable, contributing to a positive atmosphere for patients.
Customer Service Issues
Some reviews pointed out instances of rude or dismissive behavior from staff, impacting the overall customer experience.
- KTKevin Traylor5 days ago5.0I go here every time I have to do a urine analysis for my job. Every time I'm there it's always a very quick and painless process. I'm usually out of there in about 30 minutes and the lady that takes my sample is always nice and friendly!
- ANAkyia Nowden6 days ago2.0I was there for a drug screening today the lady’s at the front desk was really nice but the lady that did my drug test was pretty rude she was she was giving off a odd mix of cordial but yet judgmental and suspicious then she started telling me something about water pills after I tried to take a sip of my water as if I asked. I don’t even know what water pills is ??? All around I didn’t like the interaction. Also she told me to give you guys a five star rating but she didn’t give me 5 star service very unacceptable
- JNJason NehalNov 17, 20255.0Fast, easy registration on a phone app, process for pre-employment screening took less than 10 minutes and I had results in my hand as I left and reported to the employer instantly.
- XHXavier HernandezNov 3, 20255.0It was a really great experience they worked really fast with me didn't stay too long either in and out in about hf hour to hour not bad....👌
- THTony HillOct 27, 20253.0Was there for a drug. It was conducted smoothly & efficiently but I couldn't help but to notice that the tech preforming the procedure was giving off this odd mix of cordial, polite, yet judgemental and suspicious all mixed together. It was an odd interaction. Not bad just odd.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
Concentra Urgent Care is located at 4660 Hinckley Industrial Pkwy, Cleveland, OH 44109, USA.
What are the regular operating hours of Concentra Urgent Care?
The urgent care center is open Monday to Friday from 8:00 AM to 5:00 PM, and it is closed on weekends.
Is Concentra Urgent Care open on holidays?
Concentra is closed on major holidays such as November 27, December 25, and January 1. On December 24, it closes early at 3:00 PM.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Concentra Urgent Care have accommodations for wheelchair accessibility?
Yes, the facility has wheelchair-accessible entrances and restrooms.
Is Concentra Urgent Care affiliated with any professional associations?
Yes, it is affiliated with the Urgent Care Association of America.
Can I set up an employer account for workers' compensation injury treatment with Concentra?
Yes, employers can set up an account to manage workers' compensation injury consultations through the provided featured message link.
What nearby businesses or services are close to Concentra Urgent Care?
Nearby places include Transtar Auto Parts, North Coast Metal Mart LLC, United Garage Door Company, and Millcraft Cleveland Store among others.
How can I use nearby places to plan my visit to Concentra Urgent Care?
You can visit nearby businesses such as Transtar Auto Parts or North Coast Metal Mart LLC before or after your appointment. Additionally, the proximity to commercial suppliers can be convenient for workplace-related errands on the same trip.