Concentra Urgent Care

4.3
1742 reviews

About

Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Concentra Urgent Care
4660 Hinckley Industrial Pkwy, Cleveland, OH
44109, United States

Hours

Reviews

4.3
1,742 reviews
5 stars
1,270
4 stars
166
3 stars
87
2 stars
55
1 star
164

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and efficient, particularly highlighting individuals like Jill B.

Long Wait Times

Numerous reviews mentioned excessive wait times, often exceeding an hour, even for scheduled appointments.

Mixed Experiences

While some customers had positive experiences, others reported disorganization and poor management, leading to frustration.

Cleanliness and Environment

The facility was generally noted as clean and comfortable, contributing to a positive atmosphere for patients.

Customer Service Issues

Some reviews pointed out instances of rude or dismissive behavior from staff, impacting the overall customer experience.
  • KT
    Kevin Traylor
    5 days ago
    5.0
    I go here every time I have to do a urine analysis for my job. Every time I'm there it's always a very quick and painless process. I'm usually out of there in about 30 minutes and the lady that takes my sample is always nice and friendly!
  • AN
    Akyia Nowden
    6 days ago
    2.0
    I was there for a drug screening today the lady’s at the front desk was really nice but the lady that did my drug test was pretty rude she was she was giving off a odd mix of cordial but yet judgmental and suspicious then she started telling me something about water pills after I tried to take a sip of my water as if I asked. I don’t even know what water pills is ??? All around I didn’t like the interaction. Also she told me to give you guys a five star rating but she didn’t give me 5 star service very unacceptable
  • JN
    Jason Nehal
    Nov 17, 2025
    5.0
    Fast, easy registration on a phone app, process for pre-employment screening took less than 10 minutes and I had results in my hand as I left and reported to the employer instantly.
  • XH
    Xavier Hernandez
    Nov 3, 2025
    5.0
    It was a really great experience they worked really fast with me didn't stay too long either in and out in about hf hour to hour not bad....👌
  • TH
    Tony Hill
    Oct 27, 2025
    3.0
    Was there for a drug. It was conducted smoothly & efficiently but I couldn't help but to notice that the tech preforming the procedure was giving off this odd mix of cordial, polite, yet judgemental and suspicious all mixed together. It was an odd interaction. Not bad just odd.

Frequently Asked Questions About Concentra Urgent Care

What services does Concentra Urgent Care provide?

Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.

Where is Concentra Urgent Care located?

Concentra Urgent Care is located at 4660 Hinckley Industrial Pkwy, Cleveland, OH 44109, USA.