Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Many customers praised the staff for being friendly, professional, and caring throughout their visits.
Efficiency
Several reviews highlighted quick service and efficient processes, with many customers being in and out in a timely manner.
Long Wait Times
A significant number of reviews mentioned long wait times, with some customers experiencing waits of over two hours.
Facility Cleanliness
Customers consistently noted that the facility was clean and well-maintained.
Mixed Experiences
While many had positive experiences, some reviews indicated dissatisfaction with specific staff interactions and overall service quality.
SS
Stephen Stetz
1 day ago
5.0
Friendly staff, efficient process, and great care. Thank you.
JT
John Tsolakis
1 day ago
5.0
They were very helpful and walked me through the process. Was there for the city job was mandatory to go get a drug test and physical but strongly recommend this place
RB
Rosa Braddell
Dec 30, 2025
2.0
Staff was very friendly but also the office was empty and they had me waiting forever to get seen to do a drug test the waiting room feels like jail waiting room no decorations or anything and had no coffee, cups, creamer, etc. . But had a whole Kerrigan maker SMH idk I've been to better places I guess.
ML
Marsha Lewis
Dec 29, 2025
5.0
They get you out quickly. Everyone is polite and professional.
AR
Ashley Rudnik
Dec 22, 2025
1.0
This is the most disorganized occupational health facility I have ever been to…and I have been to MANY all over the country because I am a travel nurse. Therefore I am constantly having to get titers drawn, drug screens, physicals, vaccines, etc. I had the unfortunate experience of visiting this clinic a couple of years ago through a different nursing recruitment agency. They open at 8AM. I was there at 8:30. There were 20-25 people in line ahead of me and the line was out the door. I was there for FOUR AND A HALF hours. No exaggeration. I vowed to never go back. However…now I am working for a new travel agency and they asked me to go there today to get pre-employment stuff done. Same as always; titers, drug screen, physical, etc. I got there at 7:55AM and was 2nd in line. The man at front desk was intimidating and unfriendly, (and evidently incompetent, as I will explain in a moment.) I still waited an hour and 15 minutes to be called back, even though I was SECOND IN LINE!!! LoL 😂 I went back, the girl did my drug screen and blood work and said “okay let’s get you outta here” and I said “Wait, I’m supposed to get a physical and a vaccine as well” and she said no, you aren’t. And I pulled up my paperwork on my phone and showed her where it said to get a PHYSICAL AND A VACCINE and she still said no, that isn’t on your requisition so we don’t do that. I said, are you SURE?? And she said, yes, “see where there is no number beside those two things? That means we don’t do that.” I was still confused but she reassured me so I left. Lo and behold, my employer called me a couple of hours later and said “why didn’t they do the physical and the vaccine??” ………bruh. I about crashed out. Called Concentra and they said I could come back tomorrow and they would “do their best” to get me in and out quickly but that since I had to do a physical I’d likely be there for a long time. No one gave a crap or apologized for the incompetence and inconsideration and inconvenience. I work for a family right now taking care of their special needs child. I had to be late for work today to get this stuff done, which made them have to be late for work as well. And now I have to call them and explain that I’m going to have to be late again!??? The two people I spoke to at Concentra had no comment for any of this. Do not go here if you can help it. If your employer tells you to go here ask them to rearrange for a different facility. This place sucks SO bad. I recommend Hometown Urgent Care and Occ Health. They have their stuff together and know what they’re doing!
Frequently Asked Questions About Concentra Urgent Care
What types of services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
Concentra Urgent Care is located at 5500 S Marginal Rd, Cleveland, OH 44103, US.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays. Holiday hours vary; for example, they close on November 27, December 25, and January 1, but open from 8:00 AM to 3:00 PM on December 24.
What payment options does Concentra Urgent Care accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Concentra Urgent Care wheelchair accessible?
Yes, Concentra Urgent Care has wheelchair accessible restrooms, though there are no regular restrooms.
How can employers set up an account with Concentra Urgent Care?
Employers can set up an account by visiting the link provided in their featured message for workers comp injury consultation.
What languages are supported at Concentra Urgent Care?
Services at Concentra Urgent Care are provided in English.
Which nearby gym can clients visit before or after their appointment at Concentra Urgent Care?
Clients can visit the Cleveland Boxing Club, a nearby gym offering boxing classes, located close to Concentra Urgent Care.
Can visitors combine a trip to Concentra Urgent Care with a visit to any local park?
Yes, Columbia Park is a nearby public plaza and park where visitors can relax before or after their appointment at Concentra Urgent Care.
What nearby retail options are available for customers visiting Concentra Urgent Care?
Nearby retail options include the Tom James Company, a formal wear and designer clothing store, useful for clients interested in shopping near Concentra Urgent Care.