Stonecreek Dental Care

Reviews

• MS

  M Stepp

  Jan 5, 2026
  1.0
  I had a very frustrating experience with this dental office. On the day of my appointment, they asked me to come in earlier, and I explained that I was unable to do so. Despite that, they called me multiple times that same day to confirm I was still coming, which felt excessive and unnecessary. When I arrived for my scheduled appointment, I sat in the dental chair for an extremely long time waiting for someone to even begin my visit. After finally being seen by the dentist, I then had to wait yet again for a long period to receive my information so I could leave. To make matters worse, I was told they would call me to schedule the follow-up appointment for the work I needed done. No one ever called. I eventually followed up myself and was told someone would get back to me — and I never heard from them. Overall, the lack of organization, excessive waiting, and poor communication made this a very disappointing experience.
• KB

  Kelly Basilio

  Dec 23, 2025
  5.0
  Very friendly people
• DH

  Donnie Helms

  Nov 24, 2025
  1.0
  I wish I could rate this place with zero stars. I had one of the most frustrating experiences I’ve ever had at a dental office with Stonecreek Dental in Chillicothe. I showed up early for my appointment, checked in, and was immediately told I needed to pay before my cleaning—so I did. After that, I was told to have a seat and that I’d be called back shortly. Twenty minutes later, instead of being taken back for my appointment, I was called up to the desk and casually informed that my appointment was being moved to tomorrow because they double-booked. No apology. No sense of urgency. No recognition that I took an entire day off work to be there. Just a very nonchalant “we’re moving you to tomorrow.” I ended up canceling completely because if this is how they handle scheduling and patient time, I’m not interested. And to make things worse, they were quick to take my payment for a service I never received, but now I’m told it could take up to 10 days to get my money back. The whole experience felt disorganized and careless. The level of incompetence at the front desk and throughout the office—at least based on my visit—was genuinely disappointing. I’ll be taking my business to a different dental provider.
• AV

  Autumn Vanhooser

  Nov 19, 2025
  1.0
  Someone I know recently had a really frustrating and unprofessional experience at this dental office. They called ahead and were told that new patient x-rays would be fully covered by their insurance. But when they arrived, the office suddenly tried to charge them $120 for those same x-rays , even though uninsured patients are only charged $99 for an exam. It makes no sense that someone with full coverage would be charged more than someone with none. On top of that, the receptionist was extremely rude and passive-aggressive, which only made the situation worse. Instead of trying to help or explain the issue clearly, they acted annoyed and dismissive as if this person was stupid, even though the office gave the wrong information in the first place. Because of the surprise charges and the unprofessional attitude, my friend left without being seen. Based on their experience, I definitely wouldn’t recommend this place to anyone looking for honest pricing or respectful customer service.
• AS

  Alivia Stewart

  Nov 19, 2025
  1.0
  Went here for an appointment because they were the quickest to get me in for a cleaning. Told me I had to pay out of pocket for x-rays that have already been done and my insurance covers, and after reading other reviews I see that’s how they make their money. They even told me over the phone my insurance covered it. Also funny they only charge $99 to people without insurance but wanted me to pay $120 for the same thing? Not to mention the receptionist was rude after I said I wasn’t paying it. No wonder so many people don’t go get dental care, it’s genuinely sad.

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