Stonecreek Dental

4.2
637 reviews

About

DentistNorth American Dental Group

Location

Stonecreek Dental
9420 Dayton Lebanon Pike, Centerville, OH
45458, United States

Hours

Reviews

4.2
612 reviews
5 stars
436
4 stars
46
3 stars
17
2 stars
18
1 star
95

What are people saying?

AI-generated from recent customer reviews

Patient Care

Many customers praised the staff for being kind, professional, and attentive, particularly highlighting the comfort provided during procedures.

Scheduling Issues

Numerous reviews mentioned significant problems with appointment scheduling, including long wait times, last-minute cancellations, and poor communication regarding appointment details.

Billing Problems

Several customers reported issues with billing practices, including unexpected charges, lack of clarity about insurance coverage, and difficulties in resolving billing disputes.

Staff Competence

While some staff members received positive feedback for their professionalism and care, others were criticized for being inexperienced or unhelpful, particularly in handling administrative tasks.
  • LG
    Laketrica Graves
    Dec 15, 2025
    5.0
    I would give them more than just 5 stars they are very professional and loving and caring dental care 💯💯💯🫶🏻🫶🏻🫶🏻
  • AH
    Amber Howard
    Dec 13, 2025
    5.0
    They were very kind, helpful, informative. The dentist was funny and calming all at the same time! I had a traumatic experience with a dentist when I was a kid. That made me not go to the dentist unless I couldn't stand the pain. This visit with the dentist was the best experience I have had at a dentist appointment. They didn't shame me for not going to see the dentist regularly. They came up with a game plan to fix it! I am very happy with everything.
  • BS
    bill s
    Dec 12, 2025
    5.0
    Everyone was very professional, polite, helpful, and friendly. Not being to a dentist in 9 years or so, I was very apprehensive. The dentist and the whole staff really helped ease my anxiety. I would rate the dentist and the whole staff A+++
  • LS
    Lynn Skinner
    Dec 11, 2025
    5.0
    Everyone is very personable and goes out of their way to make me feel comfortable Stephanie spent extra time verifying my insurance coverage and going over my payment options
  • EG
    Emily Gilles
    Nov 24, 2025
    1.0
    The entire experience was ridiculous and I will not be going back. I obtained dental insurance this year and found Stonecreek listed as in-network through my plan. I booked with them as a new patient, for an annual teeth cleaning. As soon as I arrived for my appointment, it was noticeable that the employees at the front desk were very new to the job. It became obvious that they couldn’t retain employees. When they took me back for my appointment, I overheard that they were letting the new nurse “spread her wings for the first time” on me. It literally took an hour for her to get dental X-rays. We had to redo the x-rays of at least 6 teeth because she performed wrong. No one else came to help. I then asked if I was even getting my teeth cleaned only to be told that was “the next appointment.” This was never mentioned before. Before rescheduling, I asked the lady at the front desk if it would come out of my pocket since the insurance covered only one appointment annually. I was assured that it would not. When I went back for my teeth cleaning appointment, I was poked and jabbed in the mouth to the point where I said something. I was told that it was “part of being at the dentist” as if I’ve never been before. Flash forward a couple of weeks and I receive a $450 bill that covered the cost of both appointments. Tried to call and ask them to clarify such and got nothing but a voicemail in return that I’m not in-network anymore. I even asked for their email to send proofs of insurance and get this figured out.

Frequently Asked Questions About Stonecreek Dental

What are the regular business hours of Stonecreek Dental?

Stonecreek Dental is open Monday from 10:30 AM to 5:00 PM, Tuesday from 7:00 AM to 3:00 PM, Wednesday from 7:00 AM to 2:00 PM, and Thursday from 7:00 AM to 3:00 PM. The office is closed on Friday, Saturday, and Sunday.

Where is Stonecreek Dental located?

Stonecreek Dental is located at 9420 Dayton Lebanon Pike, Centerville, OH 45458, USA.