Many customers praised the staff for being kind, professional, and attentive, particularly highlighting the comfort provided during procedures.
Scheduling Issues
Numerous reviews mentioned significant problems with appointment scheduling, including long wait times, last-minute cancellations, and poor communication regarding appointment details.
Billing Problems
Several customers reported issues with billing practices, including unexpected charges, lack of clarity about insurance coverage, and difficulties in resolving billing disputes.
Staff Competence
While some staff members received positive feedback for their professionalism and care, others were criticized for being inexperienced or unhelpful, particularly in handling administrative tasks.
LG
Laketrica Graves
Dec 15, 2025
5.0
I would give them more than just 5 stars they are very professional and loving and caring dental care 💯💯💯🫶🏻🫶🏻🫶🏻
AH
Amber Howard
Dec 13, 2025
5.0
They were very kind, helpful, informative. The dentist was funny and calming all at the same time! I had a traumatic experience with a dentist when I was a kid. That made me not go to the dentist unless I couldn't stand the pain. This visit with the dentist was the best experience I have had at a dentist appointment. They didn't shame me for not going to see the dentist regularly. They came up with a game plan to fix it! I am very happy with everything.
BS
bill s
Dec 12, 2025
5.0
Everyone was very professional, polite, helpful, and friendly.
Not being to a dentist in 9 years or so, I was very apprehensive. The dentist and the whole staff really helped ease my anxiety.
I would rate the dentist and the whole staff
A+++
LS
Lynn Skinner
Dec 11, 2025
5.0
Everyone is very personable and goes out of their way to make me feel comfortable
Stephanie spent extra time verifying my insurance coverage and going over my payment options
EG
Emily Gilles
Nov 24, 2025
1.0
The entire experience was ridiculous and I will not be going back. I obtained dental insurance this year and found Stonecreek listed as in-network through my plan. I booked with them as a new patient, for an annual teeth cleaning. As soon as I arrived for my appointment, it was noticeable that the employees at the front desk were very new to the job. It became obvious that they couldn’t retain employees. When they took me back for my appointment, I overheard that they were letting the new nurse “spread her wings for the first time” on me. It literally took an hour for her to get dental X-rays. We had to redo the x-rays of at least 6 teeth because she performed wrong. No one else came to help. I then asked if I was even getting my teeth cleaned only to be told that was “the next appointment.” This was never mentioned before.
Before rescheduling, I asked the lady at the front desk if it would come out of my pocket since the insurance covered only one appointment annually. I was assured that it would not.
When I went back for my teeth cleaning appointment, I was poked and jabbed in the mouth to the point where I said something. I was told that it was “part of being at the dentist” as if I’ve never been before.
Flash forward a couple of weeks and I receive a $450 bill that covered the cost of both appointments. Tried to call and ask them to clarify such and got nothing but a voicemail in return that I’m not in-network anymore. I even asked for their email to send proofs of insurance and get this figured out.
Frequently Asked Questions About Stonecreek Dental
What are the regular business hours of Stonecreek Dental?
Stonecreek Dental is open Monday from 10:30 AM to 5:00 PM, Tuesday from 7:00 AM to 3:00 PM, Wednesday from 7:00 AM to 2:00 PM, and Thursday from 7:00 AM to 3:00 PM. The office is closed on Friday, Saturday, and Sunday.
Where is Stonecreek Dental located?
Stonecreek Dental is located at 9420 Dayton Lebanon Pike, Centerville, OH 45458, USA.
How can I schedule an appointment at Stonecreek Dental?
You can schedule an appointment by visiting https://helpmysmile.com/centerville#book or through their reservation URL: https://www.certify.care/NADG?IsIframe=1&LocationId=38DE2204-6890-4A58-A9A0-C96048AC2296&FacilityId=0.
What types of dental services does Stonecreek Dental offer?
Stonecreek Dental provides general dentistry, cosmetic dentistry, pediatric dental services, and other dental care.
Is Stonecreek Dental open on Fridays?
Stonecreek Dental is closed on Fridays. Orthodontic hours may be available on Fridays, and Wednesday hours may vary.
What dentists and dental centers are located near Stonecreek Dental?
Nearby dental providers include Centerville Family Dental and Dayton Implant Center, which offer general dental and oral surgery services respectively.
Are there any nearby pharmacies where I can fill my prescriptions after visiting Stonecreek Dental?
Yes, Centerville Long Term Care Pharmacy is close by and provides pharmacy and health-related products.
What dining options are near Stonecreek Dental if I want to grab a bite before or after my appointment?
Nearby dining options include O'Leary's Pub & Grub, La Pinata Restaurant, and Goldies Flavored Soft Serve for casual meals, Mexican cuisine, and ice cream treats respectively.
Does Stonecreek Dental have a social media presence where I can find updates?
Yes, you can follow Stonecreek Dental on their Facebook page at https://www.facebook.com/139925143450208 for updates and information.
What should I know about the orthodontic hours at Stonecreek Dental?
Orthodontic services are available only on Fridays and the hours on Wednesdays may vary, so please check with the office for exact timing.