Many customers reported poor customer service, including difficulty reaching staff and long wait times for appointments.
Staff Professionalism
While some reviews highlighted friendly and professional staff, others noted inconsistency in care and communication.
Cleanliness
Several reviews criticized the cleanliness of the office and equipment, describing it as filthy and unsanitary.
Appointment Management
Customers expressed frustration with appointment scheduling, including being dropped for missed appointments and long wait times.
Quality of Care
Despite negative experiences, some customers praised the quality of dental work and the kindness of certain staff members.
KA
Kandice Aikens
6 days ago
3.0
Lobby was packed. I came in and signed at the front desk. Neither of the 2 people at the desk acknowledged me. So I sat down only to look up 15 minutes later when an older man was complaining about having to check in at a kiosk. My self and another man behind me did not check into this kiosk. Because no one told us to and it's against a wall away from your eye site when you come in or go to sit down.
DA
Diala Aburahma
Dec 11, 2025
1.0
Went here for many years and they were great until they weren’t. I called about 16 times and spoke with the same people regarding a reoccurring bill for a treatment I decided to not do. Now I get a bill for $800 every month and still call to get it fixed. I got a bank and credit card company to provide proof that I didn’t get the service and don’t have to pay and still no one has fixed it. It’s a shame.
ED
Eric Domascieno
Dec 5, 2025
1.0
Staff very rude!!! Wouldn’t let anyone go back with patient. Had an attitude do not recommend this place at all! My bf is getting all his teeth pulled and had no compassion nothing.OFFICE IS FILTHY , employees blasting music at the front desk. Tools are nasty! I would not recommend this place to ANYONE!!!! We go to dental express Nile’s and they’re excellent . But this boardman office is sickening 🤮🤮🤢🤢🤢 very trashy employees. Take it how u want it! Save yourself time and stay out of this office!
AK
Alyx Keys
Oct 20, 2025
3.0
only giving a 3 star because of the sweet lady who filled my teeth. the person drilling did NOT wait for the medicine to work. 3 separate times she stopped to add medicine without waiting. the nurse after confirmed it was because they did not wait for the meds to drill into my teeth. it HURT. i have had sensitivity during fillings, this was not it. very kind woman who filled them however! i think the young woman drilling my teeth was in a rush. she didn't even stop to get more novocain. she used something else when she ran out. i was told, and i quote, "my struggling is making the medicine not work" no. the medicine didn't work because it wasn't given time to do so. aside from this issue, the practice is fine.
JC
Jack Croyle
Oct 20, 2025
2.0
Will avoid this place moving forward. Got 3 bills for the same service that were always covered by my insurance with my previous dentist. No changes to my insurance. Called to ask why I owed a 3rd payment, and received now 3 different reasons. They refused to mail any proof they even ever charged my insurance so I'm pretty sure I paid entirely out of pocket. The hygienist and dentist were nice so they are the reason I'm not giving just 1 star.
What are the operating hours of Dental Express in Boardman, OH?
Dental Express is open Monday to Wednesday from 8:00 AM to 5:00 PM, Thursday from 8:30 AM to 5:00 PM, and Friday from 8:00 AM to 12:00 PM. It is closed on Saturdays and Sundays, with some select Fridays open as additional hours.
Where is Dental Express located in Boardman?
Dental Express is located at 6540 South Ave, Boardman, OH 44512, USA.
How can I schedule an appointment with Dental Express?
You can schedule an appointment online through their reservation link or by calling their main phone number at +1 330-758-6165.
Does Dental Express have a social media presence?
Yes, Dental Express has a Facebook page which can be found at https://www.facebook.com/157708667597316.
What types of dental services does Dental Express offer?
Dental Express is a dental practice offering general and orthodontic dental services as part of the North American Dental Group.
Are there any places to eat near Dental Express in Boardman?
Yes, nearby dining options include Rotelli Pizza & Pasta (Italian cuisine), Pho Saigon (Asian cuisine with Chinese and Vietnamese dishes), Storming Crab (seafood and Cajun), Silver Nails (beauty salon), and several American restaurants like C's Waffles and Applebee's Grill + Bar.
What nearby dental or orthodontic services are available near Dental Express?
Precision Orthodontics is a nearby orthodontic and dental service provider near Dental Express, which may offer alternative or additional dental care options.
Are there any nearby shopping or home improvement stores close to Dental Express?
Nearby shopping options include Milano Monuments (building supply store), Lowe's Home Improvement (hardware and garden supplies), Dollar Tree (discount and arts & crafts), and ALDI USA (supermarket).
What recreational or entertainment venues are near Dental Express for after appointments?
Nearby entertainment includes Fred Astaire Ohio (dance school and theatre) and Applewood Swim and Tennis Club (sports and recreation venue with a swimming pool and gym).
How can nearby restaurants help plan my visit to Dental Express?
You can plan your visit around meals by trying nearby restaurants such as Rotelli Pizza & Pasta for Italian food, Pho Saigon for Asian cuisine, or enjoy casual dining at KFC or Smokey Bones Bar & Fire Grill before or after your dental appointment at Dental Express.