Stonecreek Dental

4.8
865 reviews

About

Dentist

Location

Stonecreek Dental
1860 East Main St, Ashland, OH
44805, United States

Hours

Reviews

4.8
865 reviews
5 stars
792
4 stars
35
3 stars
6
2 stars
9
1 star
23

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and caring, creating a comfortable environment.

Quality of Care

While some patients reported excellent experiences with procedures and treatments, others expressed dissatisfaction with the quality of care, particularly regarding fillings and extractions.

Communication Issues

Several reviews highlighted problems with communication, including misunderstandings about appointments and treatment plans, leading to frustration among patients.

Emergency Response

Patients appreciated the quick response to dental emergencies, with some receiving prompt treatment for urgent issues.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported significant issues, particularly with billing and treatment outcomes.
  • AM
    Alysia Mulhollen
    Nov 12, 2025
    5.0
    Dr. Sattler was kind and through with his examination and his technician, Caroline, was gentle and relaxing during my X-rays.
  • CT
    Cherie Thornton
    Sep 1, 2025
    5.0
    Always friendly and helpful!
  • KK
    Katrina Koly
    Jul 26, 2025
    1.0
    I went here at the end of May/beginning of June 2025, advised them it was my first time going to a dentist since I was pregnant with my son (about 5 years ago), that I knew I would have cavities, and that I’m not super comfortable with dentists for personal reasons. On 5/28/2025 I got a cleaning, and they scheduled me to come back on 6/2/2025 to get ALL 7 of my fillings done at once. I come back, the doctor has the staff do all of them at once, and does not say that it would be better to do it in phases/sections. I get my fillings done and leave, thinking everything was fine. I’m using the sensodyne toothpaste they recommended to me and am flossing regularly. They told me there would be “sensitivity” for maybe a couple weeks. 2 weeks later I am back in the office because my top left back tooth is in extreme pain. I’m talking radiating, throbbing, you-can’t-go-to-sleep-pain and Tylenol barely takes the edge off. They have me come in on a Monday for an emergency visit, and they tell me that the filling is cracked, and it’s because they did not “get all of the moisture out” when they did the filling the first time. I have to come back the following day to get the filling removed and redone because they wouldn’t do it that day. The doctor comes in the very next day while I’m sitting there on the chair, in pain, waiting to be numbed and says “see this is why I don’t like doing so many fillings at once”, as if it was my fault that he let his scheduling team set that up, and as if I was to blame for him choosing to do all these fillings at once. It made me uncomfortable but I figured if they fix the issue and I’m no longer in pain and the tooth is okay, I’ll brush it off. They redo the filling, don’t charge me for it, and I leave. Fast forward to today, I’ve been dealing with some intermittent pain and sensitivity, nothing like what it was before, but I noticed I was still sensitive to liquid regardless of if was hot, cold, or lukewarm. Last night I started getting the same type of pain as I did when the filling cracked. I take some Tylenol and decide to monitor and see if it gets and better or worsens. It gets significantly worse as the day goes on. It’s now 7:45pm, I drove nearly an hour for an emergency dentist visit, only for them to tell me that the previous dentist (stone creek) did too large of a filling and it has now damaged the nerve in that tooth. I can either pay to have it extracted or get a root canal. Oh, and that has to be paid out of pocket, up front, regardless of what I do. Currently I am looking at over $3,000 to get the root canal and filling done, just to get me out of pain. Then I will have to get a crown put on this week, which is easily another $1,500. I am paying THOUSANDS of dollars that I truly do not have right now to fix the mistake Stonecreek Dental made. They took a simple cavity, ground it down so far and messed up the first filling so that it cracked, and then ground it down some more and filled it a second time, only to permanently damage my nerve. I was never informed that what they were doing could potentially damage the nerve. They told me the cavity “wasn’t big enough to need a full root canal”, instead they caused it to need one and now I have to do what I can to save this tooth. Tl;dr stonecreek dental failed me as a patient and created a severe dental issue that I now have to pay thousands of dollars to resolve. And let’s be honest, we all know they aren’t going to reimburse me for what I have to pay now due to their error, or the several hundred I spent initially for the fillings at their location. Today is also my birthday, so thanks for the worst birthday gift ever. Stay away from here. As of 08/03/2025 I have been in contact with the office for nearly a week regarding this matter. They have been sent over the X-rays and contact information for the dentist who fixed their botched filling. I’ve had to follow up with them once already because they did not give an update when they said they would. I have multiple proofs of payment to provide still too.
  • RC
    regina carr
    Jul 2, 2025
    1.0
    Worse place I have ever dealt with. Dr. Baker’s assistant filled the wrong tooth which was a perfectly fine tooth. Dr.Baker’s is the worse Dentist I have ever dealt with. All they care about is money not the patients. Would not recommend this place.
  • RT
    Reagan TM
    Jun 10, 2025
    5.0
    Best dental place ever. My dentist is awesome and everyone is so nice. They fixed my cavities and even sent me a happy birthday email. I don't dread going to the dentist ever since I started coming here. Love it here! If I could give a 6 star rating, I would.

Frequently Asked Questions About Stonecreek Dental

What are the regular business hours for Stonecreek Dental in Ashland, OH?

Stonecreek Dental is open Monday from 8:00 AM to 6:00 PM, Tuesday through Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 2:00 PM. The office is closed on Saturdays and Sundays.

Is Stonecreek Dental open any additional hours beyond the regular schedule?

Yes, Stonecreek Dental is open extra hours on the 2nd Saturday of each month from 8:00 AM to 2:00 PM.