Sterling Optical - West Hempstead

Reviews

• CC

  Chris (Chrid)

  Nov 12, 2025
  5.0
  I’ve been coming here for years and I recently broke my glasses. I had to get an eye exam and new glasses which would come after a week. I’ve done this before and the week timeframe is very typical. Faye helped me and put ‘RUSH’ on my order sheet. I thought she did this just to be kind and make me happy, I expected to get my glasses after a week anyways. The next day they called me and said that my glasses were ready. Im Shocked! Faye has been super kind to me and I am super grateful!
• CC

  Christina

  Jun 9, 2025
  1.0
  ⭐ 1 star I had an exam here and later tried to get a copy of my prescription so I could order lenses elsewhere — which I have every legal right to do. The staff refused to give it to me unless the doctor was present, which made no sense and felt like a stall tactic. Very unprofessional, and I won’t be returning. Everyone deserves access to their own prescription without games.
• AG

  Albert Gallo

  Apr 15, 2021
  1.0
  very bad service if you have a problem. they promise to call back and never do.they did get back to us and have now solved the problem. we want to thank them for their service.
• LB

  Leslie Bradley

  Jul 1, 2020
  1.0
  Dont call me apologize for your worker find a better way to talk to customer and not make it seem like covid 19 got everyone on edge by this time covid is here and we dealin with it the best way we know how.
• MP

  Marleny Maria Paulsen

  Dec 23, 2016
  1.0
  The customer service was okay. I have a supplemental insurance (Medicaid's UnitedHealthCare Community Plan), so I knew I wasn't going to get the greatest service. Out of the 5 cases of glasses I had a right to chose from, the sales clerk only showed (and allowed) me to look at 3. I asked to look at the rest, but was denied.

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