I’ve been coming here for years and I recently broke my glasses. I had to get an eye exam and new glasses which would come after a week. I’ve done this before and the week timeframe is very typical. Faye helped me and put ‘RUSH’ on my order sheet. I thought she did this just to be kind and make me happy, I expected to get my glasses after a week anyways. The next day they called me and said that my glasses were ready. Im Shocked! Faye has been super kind to me and I am super grateful!
CC
Christina
Jun 9, 2025
1.0
⭐ 1 star
I had an exam here and later tried to get a copy of my prescription so I could order lenses elsewhere — which I have every legal right to do. The staff refused to give it to me unless the doctor was present, which made no sense and felt like a stall tactic. Very unprofessional, and I won’t be returning. Everyone deserves access to their own prescription without games.
AG
Albert Gallo
Apr 15, 2021
1.0
very bad service if you have a problem. they promise to call back and never do.they did get back to us and have now solved the problem. we want to thank them for their service.
LB
Leslie Bradley
Jul 1, 2020
1.0
Dont call me apologize for your worker find a better way to talk to customer and not make it seem like covid 19 got everyone on edge by this time covid is here and we dealin with it the best way we know how.
MP
Marleny Maria Paulsen
Dec 23, 2016
1.0
The customer service was okay.
I have a supplemental insurance (Medicaid's UnitedHealthCare Community Plan), so I knew I wasn't going to get the greatest service.
Out of the 5 cases of glasses I had a right to chose from, the sales clerk only showed (and allowed) me to look at 3. I asked to look at the rest, but was denied.
Frequently Asked Questions About Sterling Optical - West Hempstead
What types of eye care services does Sterling Optical - West Hempstead provide?
Sterling Optical - West Hempstead offers eye care services including optometry, corrective lenses, protective eyewear, ophthalmology, eyeglass repair, and optician services.
What are the operating hours of Sterling Optical - West Hempstead?
The store is open Monday, Tuesday, and Friday from 10:00 AM to 6:00 PM; Wednesday, Thursday, and Saturday from 10:00 AM to 5:00 PM; and is closed on Sundays.
How can I contact Sterling Optical - West Hempstead by phone or fax?
You can reach Sterling Optical - West Hempstead by phone at +1 516-481-2288 and by fax at +1 516-481-0127.
Where is Sterling Optical - West Hempstead located?
Sterling Optical - West Hempstead is located at 412 Hempstead Turnpike, West Hempstead, NY 11552, USA.
Where can I find special offers or promotions for Sterling Optical - West Hempstead?
You can check the latest offers and promotions at https://sterlingoptical.com/offers.
What is the website for Sterling Optical - West Hempstead?
The website for Sterling Optical - West Hempstead is http://www.sterlingoptical.com/west-hempstead/.
Are there any other eyewear or optometrist locations near Sterling Optical - West Hempstead?
Yes, there are nearby Sterling Optical locations providing eyewear and optometrist services close by.
What dining options are near Sterling Optical - West Hempstead?
Nearby dining options include Popeyes Louisiana for fast food and McDonald's for burgers and quick meals, convenient before or after your visit.
Are there any fitness or health-related facilities near Sterling Optical - West Hempstead?
Yes, you will find Stronghold gym and nutrition center, as well as Rxlbinjections for weight loss services near Sterling Optical - West Hempstead.
Which nearby facilities could be useful for banking or shopping near Sterling Optical - West Hempstead?
Nearby options for banking and shopping include M&T Bank ATM, Stop & Shop supermarket, and GameStop video game store, making it convenient for errands.