Albany Med EmUrgentCare

Reviews

• ZD

  Zack Dailey

  Nov 19, 2025
  1.0
  We were in the area for a wedding and brought my daughter for an ear infection. We were frustrated to see that the PA up-coded our daughter's simple sick visit to a "moderate complexity" visit which resulted in an extra ~100$ being billed to insurance and falling onto our family. PA spent less than 5 minutes with us as this was a routine medical concern that we normally would have brought her to her pediatrician for. I appealed the coding but was declined by Albany Med without explanation. Disappointed that this Urgent Care would support overcharging patients in this way.
• JW

  Judith Williamson

  Oct 26, 2025
  5.0
  I am always pleased with the care I receive at Glenmont. The team is kind, knowledgeable, and efficient!
• JA

  Julia Abraham

  Sep 18, 2025
  1.0
  Update: This clinic lied on their billing codes, claiming that they spent 45 min of face to face time with me for a moderate concern issue which requires an actual 45 minutes of face to face time including face time with a Supervising MD. I was seen by a certified PA for maximum of 5 min and absolutely at no time did a qualified supervising MD come into the room. That means I was charged $500 for what should legally have been billed as a $60-100 intake. I sent a basic email requesting an official response on: Each procedure code (CPT/HCPCS) Date of service Provider name Charges and adjustments Insurance payments and patient responsibility To the billing contacts listed on their website. It’s been several weeks reaching out to official contacts with each saying “I’m not the right person, call this number!” However insurance disputes require official written correspondence. This means that I now have to pay to send certified mail to just to get the documents I need to challenge an absolute lie. My experience was similar to what others have described; the practice notes they are equipped to offer urgent care and/or a referral to another specialist within the AlbanyMed system….they are not. They essentially processed my insurance and co-pay then sent me to the “ER”. They didn’t offer a referral to their own ER hospital - they kept it very ambiguous, and sent me out the door without the support and escalation privileges they are funded to provide. It begs a lot of questions; the first being if the purpose of urgent care is to relieve non emergency cases in crowded ERs, but the urgent care facility is not equipped correctly….why wouldn’t they alert their own root health network of that? I came in for severe allergies that were not managed by OTC meds and a specialist appointment not for another two months. We adopted a rescue pup and while I didn’t anticipate her impact on my indoor allergy - I can’t give her away, she’s my family now. I needed a solution. There are prescription corticosteroids, stronger antihistamines, broncodialatlors etc that I could only access through a doc until I could get in for immunotherapy…..but they refused. The gave me a diagnostic sheet that said I could have a litany of far fetched issues like “Atelectasis” that I COULD POSSIBLY have (absolutely extremely unlikely given that I haven’t had surgery or been on bedrest for months??)…most of which are managed with the SAME tools mentioned above, because they don’t have an X-ray, they couldn’t treat. They OVERCHARGED my insurance for a manageable issue, handed me a medical malpractice CYA, and hoped I would go away. I called over to the Catskill WellNow, described my issue and they gave me a solution for short term management. I wanted to support this local practice, but taking my family to Catskill from now on. I work in this industry from the legal/pharma/health HN side and have personal experience. This is a classic case of medical mal and fraud that I have personally worked decades to correct with Gov stakeholders. That this practice is actively dodging any accountability is a bad sign that they plan to continue taking advantage of those who don’t know any better. The doctor I was seeing must have seen my reaction to being scooted out of the door after billing me and became frustrated. She asked if I thought the ER would help me and I told her truthfully I didn’t think so - I was not at that moment experiencing a medical emergency, I was there to get basic prescription symptom management to avoid one. Ethically, to burdening an ER serving a vulnerable population with my allergies- I would have appreciated at minimum a referral to a better equipped clinic within the AlbanyMed system- which the website for this place states is an alternative outcome. If this clinic is only interested in treating a specific list of low stakes primary care issues outside of usual operating hours - then say that on the site and/or redirect patients at intake before processing insurance payments.
• BB

  Baxter “MrRight” Box

  Dec 4, 2023
  1.0
  ABSOLUTE WASTE OF TIME . I have been coming here for years and never had a problem until today! I have had the worst pain from my sciatica for two days, I have shingles on my back , I have extreme tooth pain, and it was very obvious that I was in pain, paid a 25 $ copay to get told, take some ibuprofen and go see this orthopedic…the person I saw wouldn’t even prescribe me ibuprofen I had to go out and buy it myself . Because of all the drug addicts around town someone who’s in real pain without a drug problem can’t get any help when needed! But they will certainly take your money and have you wait in their most uncomfortable waiting room, I have no car to sit in and after waiting so long in a hard uncomfortable chair you would think that’s the least they could do! Don’t come here unless you wanna just hand out free money for some advice that you could Google yourself and not get any help at all. In fact send me an email! Because I’m genuinely positive I can help people better than the “lack of doctors” that this place “doesn’t have to offer” I will not be back to pay another copay for an opinion that’s for sure! Sorry, not everyone is a drug addict and some people actually need help and it’s a shame that people who really need it can’t get that help , first time I came for this issue I was given flexeril which helped, second time I came for this problem I was given prednisone, which helped, this time I was given nothing…. But a piece of paper with information I could have found myself without paying a copay, I ripped that peice of paper up and threw it in the air and the employees were flabbergasted… as if I’m suppose to be okay with wasting my money for a opinion I could have gotten for free, I came for help, not an opinion , furthermore the fact that they took my blood pressure over an over again until it was a lower reading was a red flag on its own maybe they need some updated equipment or maybe I was in pain and that’s why my blood pressure was high, but we don’t beleive our own machines so let’s keep checking till we get a lower reading TOTAL JOKE I’d leave no stars if I could… so now I get to continue limping around in pain and I don’t have a primary care physician to see at the moment so if I turn to the streets looking for relief of this pain and get something bad and overdose this establishment can thank themselves for that because they had the opportunity to help somebody and didn’t. Not that I will because I’m not that type of person but In another scenario for someone else that could happen ! Don’t make the same mistake I did by coming here and wasting your money
• PT

  porgy Tompkins

  Sep 5, 2022
  1.0
  So, I am sick with cough, mucus, and sneezing. My neck glands are swollen. I ask for a rapid covid test. Can't do. Only have rapids for scheduled patients. Ok, no point in being seen right? I'm about to leave when told, ok, we can do rapid test. Turns out negative. Great, but I'm still sick and I'm given an inhaler prescription for SWOLLEN GLANDS. No other testing. Now, I'm about to go back for strep test. Extra time, extra cost, and now, extra sick. Thanks for almost nothing. On call emergency visits are a joke. And we wonder why people go straight to the ER for a REAL DOCTOR.

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