General Vision Services

Reviews

• CV

  Choo Vegas

  Dec 20, 2025
  1.0
  On October 30th, I placed an order for a year's supply of contact lenses. The ordering process was efficient, and I was notified on November 25th that my order was ready for collection. Upon arrival, I received four boxes containing 30 contacts each. I clarified with the employee that I had ordered a 12-month supply, but she maintained that this quantity constituted a year's worth. After demonstrating the mathematical discrepancy, and following her consultation with a manager, I was advised that the complete order would be made available at a later date, and I was permitted to take the initial four boxes. Yesterday, December 19th, I was informed that the remainder of my order was ready for pickup. This morning, I collected what I was told was the balance of my order, which consisted of an additional four boxes of 30 contacts. Furthermore, these were of a different brand and still did not represent the full order. I communicated this to the employee, who then stated that I had received four boxes with 90 contacts each in November, which is incorrect. I clarified this misunderstanding and was subsequently asked to send a photograph of the contacts I received in November to their WhatsApp number. While I was concerned about the absence of a record of my previous collection, I complied with the request. However, I have yet to receive a response to the message. I have never experienced anything like this with any optical shop in and its a bit frusrating.
• AY

  Anastasia Young

  Dec 18, 2025
  5.0
  Went in yesterday. This lovely female named Jennifer helped me out, quick and simple. She’s the best.
• DD

  Darius Davis

  Sep 21, 2025
  1.0
  I purchased a pair of glasses for $900 from this business back in April/May. A few months later, I noticed the left lens had become cloudy. I took them to a nearby eyeglass place, and they immediately informed me that the lens was defective — but since I didn’t purchase them there, I had to return to the original location. I contacted the place I purchased them from and explained I don’t live nearby — I live upstate — but I’d come in when I could. Fast forward to September, I finally made the trip in person, only to be told there was nothing they could do because too much time had passed. Their solution? Pay another $400 (on top of the $900 I’m still paying off) to replace a clearly defective lens. This is completely unacceptable. There was no care, no accountability, and certainly no concern for customer satisfaction. Instead of standing by the quality of their product, they chose to offer a measly discount and blame the customer for their defective merchandise. The service was dismissive, condescending, and felt more like a cash grab than a reputable optical business. I would not recommend this place to anyone — especially if you value long-term customer support or expect your expensive eyewear to last more than a few months.
• MC

  Mercedes De la cruz

  Aug 1, 2025
  5.0
  Me sentí muy bien con el trata que me brindaron y mis lentes me encantan , muchas gracias
• RF

  Raidiri Ferreira

  Apr 11, 2024
  5.0
  Buena atención te buscan la manera de resolver y de que te lleves el lente que buscas con buenos planes de pago la mejores..

Frequently Asked Questions About General Vision Services