Ridgeview Internal Medicine Group

4.8
368 reviews

About

Wellness CenterMedical Clinic
Since opening for business in 1992, Ridgeview Internal Medicine Group has a reputation for providing unmatched professional medical care. With a roster of caring and experienced doctors who strive to be at the forefront of medicine, this Rochester, NY, based health center has become a trusted pillar of the local community. If you live in the Greater Rochester, NY, area, and you’re looking for a top-notch health center known for providing trusted medical care, call Ridgeview Internal Medicine Group today at (585) 342-3870 to schedule your next appointment. For more information on their experienced doctors, explore their center online.

Location

Ridgeview Internal Medicine Group
1850 E Ridge Rd, Rochester, NY
14622, United States

Hours

Reviews

4.8
368 reviews
5 stars
341
4 stars
15
3 stars
2
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Provider Quality

Many customers praised the professionalism, attentiveness, and thoroughness of the doctors and staff, particularly highlighting Dr. Thomson and NP Ashley Santillo.

Staff Attitude

Overall, the staff received positive feedback for being friendly, caring, and accommodating, contributing to a welcoming atmosphere.

Appointment Issues

Some customers expressed frustration with scheduling and communication issues, including being rescheduled multiple times and difficulties in reaching the billing department.

Long-term Relationships

Several reviews mentioned long-term relationships with the practice, indicating a high level of trust and satisfaction over many years.
  • TH
    taya harlow
    Dec 30, 2025
    1.0
    I would recommend urgent care before going here, I got rescheduled 3 times for absolutely nothing! Hopping around from doctor to doctor because certain doctors don’t do certain things (paperwork wise) so I ended up scheduled with Dr. Jennifer B. THE WORST. Her personality sucks, she’s overly sarcastic and belittles you it feels like.. she Loses paperwork or just does not care enough to get what she needs done for her patients.. she only cares about her license which is understandable because she’s a new doctor but your patients should be what you care about as well in this work field. Long story cut short 3 weeks going in circles with this office to get nothing I needed handled bc they simply just don’t do it bc of licensing reasons. I would give it 0 stars if I could simply bc of how they treat people . Don’t get me wrong, If you’re 65+ they’ll treat you great! It’s a pick and choosing game.
  • KG
    Karen Grip
    May 30, 2024
    5.0
    I have been seeing Dr. Thomson for years. I have always had a pleasant experience with him and all the staff. I would definitely recommend Ridgeview Internal Medicine.
  • KW
    Kim Williams
    Jul 8, 2023
    5.0
    I have been going to Ridgeview for what seems like all my life. I love that everyone there knows your name and are very friendly and professional. They really treat you like family and always go out of their way to help in any way possible.
  • PF
    Phillip Frankland
    Sep 27, 2022
    5.0
    Very little waiting, pleasant and enjoyable consult, satisfied with the results.

Frequently Asked Questions About Ridgeview Internal Medicine Group

Where is Ridgeview Internal Medicine Group located?

Ridgeview Internal Medicine Group is located at 1850 E Ridge Rd, Rochester, NY 14622, USA.

What are the operating hours of Ridgeview Internal Medicine Group?

The clinic is open Monday through Friday from 8:30 AM to 4:30 PM and is closed on weekends.