Customers frequently reported long wait times for appointments and difficulties in scheduling, particularly for emergency situations.
Staff Interaction
The staff received high praise for being friendly, accommodating, and great with children, creating a positive atmosphere for patients.
Quality of Care
Many reviews highlighted the thoroughness and gentleness of the dental hygienists and dentists, contributing to a generally pain-free experience.
Communication Problems
Several customers expressed frustration with communication, including difficulty reaching the office by phone and issues with appointment notifications.
Mixed Experiences
While many had positive experiences, some reported dissatisfaction with treatment outcomes and billing practices.
KL
K L
Oct 30, 2025
1.0
Practice is way over capacity and scheduling is a disaster. Long story short but my son had a dental emergency and soonest they could get him in was 3 weeks away. Obviously it could not wait that long. Ended up going to another pediatric dentist (which they were able to get him in immediately for a consultation and 2 days later for the procedure). Absolutely horrible and unacceptable.
MR
Mary Roberts
Oct 16, 2025
5.0
Everyone cheerfully made sure my needs were met, and were thorough. Dentist was gentle, kind, experienced, and treatment was pain free ! Costs were completely explained. Prices were fair.
Highly recommend this dentist and this practice!
JL
Jennifer Lynn
Oct 14, 2025
5.0
Today was our first visit here after switching dentists.
Both my kids had a very pleasant experience. My son was pretty terrified of the dentist after bad experiences at his previous one, but they were so kind and helpful here. There was no tears, no aggression, and no issues!
I’m truly so grateful we found this dentist and how great they are with our kids. They each got to pick out a prize and got a balloon too, so they were pretty excited!
AZ
Adrionna Zybert
Sep 29, 2025
5.0
They are awesome here! Super personable. Great with kids. Extremely accommodating! I was there today with 2 of my children being seen and happened to have my 1 year old with me also. I asked the hygienist what’s an age I could have her seen and she tells me “age 1, we can see her right now really quick if you’d like. I’ll get her on the schedule”. I was honestly impressed by how accommodating and helpful they were. Even the baby was okay with the process and did great and it’s definitely just the atmosphere at the office among the staff that makes for a great experience for the kiddos.
EB
ed billings
Jul 23, 2025
1.0
Had an appointment set over a month in advance. Showed up for the appt having to take 3 hrs of pto and was told that my appt was supposed to be rescheduled?? I was never notified via phone nor txt! They essentially stole 300 dollars of my money not including wasted fuel and over an hour of driving time. Unacceptable.
Per your automatic response…. This solves nothing. Unless you’re gonna reimburse me lost wages , time, fuel, etc
Frequently Asked Questions About Winning Smiles - Orchard Park
What are the operating hours for Winning Smiles - Orchard Park on weekdays?
Winning Smiles - Orchard Park is open Monday from 7:30 AM to 5:30 PM, Tuesday from 8:00 AM to 5:00 PM, Wednesday from 7:30 AM to 5:30 PM, Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 4:00 PM. It is closed on Saturdays and Sundays.
Where is Winning Smiles - Orchard Park located?
Winning Smiles - Orchard Park is located at 3364 Southwestern Blvd, Orchard Park, NY 14127, USA.
How can I schedule an appointment with Winning Smiles - Orchard Park?
You can schedule an appointment by visiting their online reservation link or by calling their local phone number at +1 716-332-2444.
Is Winning Smiles - Orchard Park wheelchair accessible?
Yes, Winning Smiles - Orchard Park has a wheelchair accessible entrance to accommodate patients with mobility needs.
What types of dental services are offered at Winning Smiles - Orchard Park?
Winning Smiles - Orchard Park provides dental care for children and adults as part of the North American Dental Group, specializing in pediatric dentistry and general dental services.
Can I find other dental offices near Winning Smiles - Orchard Park?
Yes, several dental offices are nearby, including Winning Smiles Pediatric and Adult Dentistry, Valli Nadarajah, DDS, Melissa Marie Fallon, DDS, and Timothy J. Votta, DDS, offering a range of dental and oral surgery services.
Are there any fitness facilities close to Winning Smiles - Orchard Park?
Yes, Train716 and Master Chong's World Class Tae Kwon Do gyms are nearby, offering fitness and martial arts training that you might visit before or after your dental appointment.
Is there a place to eat near Winning Smiles - Orchard Park?
Mighty Taco, a Mexican fast food restaurant, and Zebb’s Deluxe Grill & Bar, an American restaurant, are close by, providing convenient dining options around your visit to the dentist.
Does Winning Smiles - Orchard Park have an online presence where I can find more information?
Yes, the practice has a website at https://winningsmilespd.com/orchard-park and a Facebook page at http://facebook.com/WinningSmilesPediatricDentistry/ where you can learn more and get updates.
What is the featured message from Winning Smiles - Orchard Park to potential patients?
The featured message is "Schedule an appointment today!", encouraging patients to book their visits promptly.