Many customers reported rude and unhelpful staff, leading to a negative experience.
Equipment Issues
Numerous complaints about outdated and broken equipment, with some machines frequently out of service.
Crowding
The gym is often overcrowded, especially during peak hours, making it difficult to access machines.
Cancellation Policy
Customers expressed frustration with the complicated and costly cancellation process.
Cleanliness
While some praised the cleanliness of the gym, others reported issues with odors and maintenance in locker rooms.
MM
Mariaca
Oct 28, 2025
1.0
The equipment is so old and outdated and out of service very often and the cleaning stations are often empty and very far apart making it difficult to wipe down the equipment without a big effort especially when in a rush to go to work
SH
Shulien Hernandez
Oct 17, 2025
1.0
Rude staff and extremely unhelpful when I asked them questions about the passes.
DR
Daniel Rodriguez
Oct 3, 2025
1.0
Blink fitness is the biggest scam artist and a cheap gym for what you get. I’ve been a member over a year.
They always extra charge me without any notification. I called customer service after being double charged on a month.customer services directed me to dispute with my credit card so I did.
This led to them canceling my account. When I called the third party who handles customer service says that any dispute will result in a closure in account. Got charged again to reopen it. SMH
Then in this month of October I was charged 101 dollars. Very high from the original 40 bucks a month. Screw blink or pure gym. Don’t give them your money.
KR
Kourosh Rad
Sep 22, 2025
1.0
I signed up for what was advertised as a $1 trial. They never emailed me a contract. I canceled before the trial period ended through their website. Again, they did not send a confirmation of cancellation. Despite this, they began charging me for a monthly contract, without any notifications to my email or otherwise. When I attempted to cancel, I was told I’d need to pay over $67 as an “annual maintenance” fee.
I haven’t even set foot inside this establishment, yet I’m being charged. This business practice feels misleading and predatory. Stay away! It’s not worth it.
SO
Steve Orr
Sep 19, 2025
1.0
As gyms go, it's kinda middle of the road. But the really stupid and annoying habit of the young "kids" (20, 30 somethings, etc) to just sit on the machines, taking up space while they stare like zombies at their friggin' phones makes the overall experience there a real downer. Also the tall, Indian chap (?) a few weeks ago who works nights---I asked him to refill one of the paper towel stations and he takes the roll out of the cupboard a the front desk, hands it to me with a smirk (I'm 71 just for the record) and says "Here--you do it." I mean are you for real? New lows in lack of customer service. Otherwise staff is pretty standard, some make an attempt to be friendly, others just watch the clock...go figure.
Frequently Asked Questions About Blink Fitness (PureGym)
Where are you located?
Blink East Village is located on Avenue A between 6th and 7th Streets, one block south of Tompkins Square Park.
Does Blink have a dress code?
Proper athletic attire and footwear are required. No street clothes or dress shoes are permitted in the fitness area. Management has the right to enforce this as they see fit.
How old do I need to be to sign up?
All members must be 16+ years old when joining.
When will I be billed my monthly dues?
Dues will be billed on the 1st of the month or on your anniversary billing date based on your agreement.
Can I pay my bill with cash?
No. Blink Fitness no longer accepts cash as a form of payment.
Can I upgrade/downgrade my membership?
Yes! All membership changes are done on the app.
Does Blink offer personal training?
Check out our website to learn about our personal training sessions we offer and their prices. https://www.blinkfitness.com/personaltraining?icmp=hdr_module_PtBlink
Do I need to be a member to utilize Blink's personal training program?
Yes, you need to be a Blink member to utilize the PT program.
What is the cancellation policy for a scheduled personal training session?
Scheduled personal training sessions must be canceled at least 24 hours in advance.
How can I change my home gym location?
All membership changes are done on the app.
Do you offer a steam room or sauna?
We do not offer saunas or steam rooms at our gyms.
Do you offer a pool?
We do not offer pools at our gyms.
Where is Blink Fitness (PureGym) located?
It is located at 98 Avenue A, New York, NY 10009, in the East Village neighborhood, between 6th and 7th Streets, one block south of Tompkins Square Park.
What are the operating hours of Blink Fitness (PureGym)?
Open Monday 5:00 AM to 11:59 PM, Tuesday to Thursday 24 hours, Friday 24 hours until 11:00 PM, Saturday and Sunday 7:00 AM to 7:00 PM, with adjusted holiday hours.
Is there a dress code at Blink Fitness (PureGym)?
Yes, proper athletic attire and footwear are required. Street clothes and dress shoes are not permitted in the fitness area.
What age must I be to sign up for a membership?
All members must be at least 16 years old to join.
What payment options are accepted at Blink Fitness (PureGym)?
Payments can be made by American Express, Discover, MasterCard, or Visa. Cash payments are not accepted.
Does Blink Fitness (PureGym) offer personal training?
Yes, personal training sessions are available but you must be a member to utilize the program. Scheduled sessions require a 24-hour cancellation notice.
Are there any facilities like steam rooms or pools available?
No, this gym does not offer steam rooms, saunas, or swimming pools.
How can I change my membership or home gym location?
All membership changes, including upgrades, downgrades, or home gym changes, can be done through the app.
What nearby gyms can I find around Blink Fitness (PureGym)?
Nearby gyms include Gladiator's Gym and another Blink Fitness location, providing options for additional fitness facilities nearby.
What entertainment and dining options are near Blink Fitness (PureGym)?
You can visit local bars and restaurants such as 96 Tears, Sidewalk-Bar Restaurant, and Mini Thai Cafe, or enjoy nightlife at clubs like Pyramid Club and Sister Midnight.
Are there any convenient transportation options near Blink Fitness (PureGym)?
NJT - Hamilton Station, a nearby train station, offers easy public transit access to the gym, helping customers reach the location conveniently.