Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker Rockefeller Center
1258 Avenue of the Americas, New York City, NY
10020, United States
Hours
Reviews
4.6
498 reviews
5 stars
430
4 stars
19
3 stars6
2 stars
11
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with several specific mentions of employees going above and beyond to assist.
Eye Exam Experience
Customers reported thorough and professional eye exams, with doctors taking the time to explain procedures and address concerns.
Order Issues
Some customers experienced confusion or issues with their orders, particularly regarding pricing and insurance coverage, leading to frustration.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
Product Quality
Customers appreciated the wide selection of stylish and affordable eyewear options, although some noted rising prices.
- JWJohn Wong1 day ago5.0Friendly and attentive staff with nice eye exam office on the second floor. Doctor performed a thorough eye exam and I filled the prescription by selecting some frames from the showroom. Great experience!
- JLJennifer Lurie2 days ago5.0I loved that I was able to browse on my own without any pressure. And then when I needed assistance, the associates were readily available. Hunter helped me find the correct glasses width and also talked me through all the options of purchasing transition lenses versus prescription sunglasses and was super personable!
- KJKHL JJan 5, 20265.0Great service. Didn't know WP could do eye exams. They were able to look up my insurance coverage in-store and get me set-up quickly. At the end, I was in a rush and the salesperson finished up my order for me - which was fantastic. Super easy / convenient location / plus - I like WP glasses.
- GDGwendolyn DDec 24, 20255.0Zed and Maya provided exceptional service during my eye appointment. They were both super knowledgeable, friendly, helpful and thorough in every way. Thank you Zed for coordinating my experience there and helping me decide on my frames! And Maya thank you for providing a thorough exam and testing my vision until we got the prescription accurate. It was a 10/10 appointment and greatly appreciate your help!
- THTyler HarperDec 22, 20251.0I agreed on a price for an exam, glasses, and two boxes of contacts after discussing insurance with the sales person. I paid the price quoted to me by WP's employee. He appeared confused when ringing me up, and I even asked him if he was sure my insurance covered both contacts and frames. He assured me it did. Now, days later, they are telling me they've made a mistake, they've shipped the box of contacts for one eye, but if I want the frames and the second box of contacts, I need to pay them over $100 more. They weren't forthcoming with this-- they tried to gloss it over until I send several emails back and forth digging into what happened. Even if I just want to get the second box of contacts for the other eye, they want more money. Obviously, I am stuck with contacts since they've already shipped on box of contacts for one eye. I was told the total price I paid would cover two boxes of contacts, an exam, and frames. Four days later, WP is telling me the price I paid actually only covered the exam and one box of contacts. I understand mistakes happen, but it was their mistake. They haven't even attempted to make it right-- only asked me for more money. Their employee clearly wasn't trained well, and I feel very misled. I would be fine just cancelling the frames and receiving the second box of contacts, but I refuse to pay them more money for THEIR mistake. If I was more cynical, I would suspect all of this was common practice to trick their customers into bigger orders-- telling them they should order contacts and glasses since their insurance covers it anyway, then coming back and telling them they'll need to pay more to fulfil the order if they want to see out of both eyes. GO SOMEWHERE ELSE where they employ someone who specializes in insurance claims instead of some kid using an iPad. You get what you pay for...Warby Parker is cheap for a reason.
Frequently Asked Questions About Warby Parker Rockefeller Center
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What is the address and neighborhood of Warby Parker Rockefeller Center?
Warby Parker Rockefeller Center is located at 1258 Avenue of the Americas, Midtown neighborhood, New York City, NY 10020.
What are the store hours for Warby Parker Rockefeller Center?
The store is open daily from 10:00 AM to 7:00 PM.
Do I need to bring anything with me when visiting for prescription glasses or contacts?
You don’t need anything but your eyes to browse and try on frames. For prescription purchases, it’s helpful to bring a digital or physical copy of your current prescription and your FSA or HSA card if you plan to use it.
Does Warby Parker Rockefeller Center accept vision insurance?
Yes, the store is in-network with several major insurance carriers and also facilitates the use of out-of-network benefits, though coverage may vary by location or plan.
Can I get my frames measured and adjusted at this location?
Yes, optical measurements and frame adjustments are offered. All Warby Parker frames come with complimentary adjustments for life at any location.
What is the return and exchange policy at Warby Parker Rockefeller Center?
Warby Parker offers a 30-day hassle-free return or exchange policy for eyewear, accessories, and unopened contact lenses purchased online or in store.
Does this location offer DMV Vision Tests?
Yes, all New York stores offer a 15-minute DMV Vision Test with licensed opticians for $25, no appointment needed.
How can nearby places like % Arabica New York 30 Rock enhance my visit to Warby Parker Rockefeller Center?
After browsing eyewear at Warby Parker Rockefeller Center, you can enjoy a coffee or meal at % Arabica New York 30 Rock, a nearby café and coffee shop, making your visit more enjoyable and convenient.
Are there other notable nearby attractions or conveniences around Warby Parker Rockefeller Center?
Yes, nearby places include Liberty Deli for groceries and sandwiches, Van Leeuwen Ice Cream for treats, and NBC Studios Rockefeller Centre for cultural and entertainment experiences.
Which nearby transit or business centers can help me find Warby Parker Rockefeller Center?
Landmarks like Rockefeller Center itself and business offices like NBC World Headquarters - 30 Rockefeller Plaza NYC are nearby and can help you navigate to the store in Midtown Manhattan.