Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker Lexington Ave.
1209 Lexington Ave., New York City, NY
10028, United States
Hours
Reviews
4.6
601 reviews
5 stars
531
4 stars
15
3 stars5
2 stars
11
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are frequently described as friendly, helpful, and knowledgeable, with many customers specifically praising individuals like Nas and Audrey for their exceptional service.
Product Selection
Customers appreciate the wide variety of frames available, noting that the selection is stylish and caters to different preferences.
Efficiency
Many reviews highlight the quick and efficient service, particularly regarding eye exams and the overall shopping experience.
Mixed Experiences
While many customers had positive interactions, some reported significant issues with customer service, particularly regarding order fulfillment and communication.
Store Environment
The store atmosphere is often described as welcoming and well-organized, contributing to a pleasant shopping experience.
- SKSandeep KurneNov 14, 20251.0Worst customer experience and a waste of time & money. Focused more on hype, sales rather than healthcare. Bystanding Staff never cared about helping my 12 ye old with the frames, convinced me to buy the prescription as & ship them home. Link to upload description didn’t work. Back office has no record of PD measure taken at store & now questioning the vision insurance confirmed at store. Spent 3 hours on phone trying to coordinate & still no resolution on getting my purchase.
- LPLinda PerezNov 12, 20255.0This store has the best workers who are attentive to your needs, extremely thorough and polite! Great experience!
- MMmatt marcelloNov 8, 20251.0Either avoid, or be weary of the employees' deceptive practices. I had an appointment for an eye exam. Upon checking in, the employee immediately said "the first part of your exam is retina imaging" and told me to sit down for it. I had no reason to question it so I complied. Another customer came in after me who was given the option to do this, and told it would be an additional fee. I was not given this option, and was of course charged a fee for doing this (I apparently give naive and unsuspecting!) It seems they're instructed to work this imaging in where they can. They also made an appointment a year from now on my behalf, without consulting me first, which I had to cancel as I won't be stepping into a Warby Parker ever again.
- SRSamantha RamirezNov 6, 20255.0Have gone to this location several times for both me and my teenage daughter. The staff are amazing and very helpful. I always recommend this Warby Parker location to everyone.
- CVCharlie VandercookOct 31, 20255.0Mykie, my salesperson, made my experience. She was well informed, straightforward w prices, had a real opinion and was fun. I bought two pairs of glasses and going back to buy sunglasses and progressive lenses. She also got her colleague to adjust my old glasses while i was there!
Frequently Asked Questions About Warby Parker Lexington Ave.
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What types of eyewear products does Warby Parker Lexington Ave. offer?
Warby Parker Lexington Ave. offers a wide range of eyewear including prescription glasses, sunglasses, contact lenses, frames in various materials and styles, and specialty lenses like progressive and blue light glasses.
Do I need to bring my current prescription when visiting Warby Parker Lexington Ave.?
Bringing a digital or physical copy of your current prescription is helpful if you plan to purchase prescription eyewear, but not required if you are just browsing or shopping for non-prescription sunglasses.
Does Warby Parker Lexington Ave. accept vision insurance?
Yes, they are in-network with several major insurance carriers and also facilitate the use of out-of-network benefits. Coverage varies by location and plan.
Are measurements and frame adjustments available at Warby Parker Lexington Ave.?
Yes, optical measurements are provided and opticians are available for adjustments. Complimentary adjustments for life are offered for all Warby Parker frames.
What is the return and exchange policy at Warby Parker Lexington Ave.?
They have a 30-day hassle-free return or exchange policy for all eyewear and accessories, including contact lenses if unopened within 30 days of purchase.
Is it possible to get a DMV Vision Test at Warby Parker Lexington Ave.?
Yes, DMV Vision Tests are available at all New York Warby Parker locations including Lexington Ave. The test costs $25, requires no appointment, and is conducted by licensed opticians.
What are the hours of operation for Warby Parker Lexington Ave.?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Are there any nearby places to visit when I come to Warby Parker Lexington Ave.?
Nearby you can find several great spots including Bonne Nuit for women's and children's clothing, BIS for Middle Eastern kosher dining, and Cabuc Coffee for a relaxing cafe experience. These provide excellent options for shopping or dining before or after your visit.
What nearby services can complement my visit to Warby Parker Lexington Ave.?
If you're looking for grooming services, nearby salons like Hair Espirit, Jadore Salon, and Albert Amin Salon are conveniently located. After your eyewear appointment, you can pamper yourself with a haircut or beauty treatment.
How can I travel to Warby Parker Lexington Ave. and what nearby transportation options are available?
While specific transit stations are not listed, local taxi services such as NY Car Service are nearby to assist with transportation. Additionally, the store's Upper East Side location on Lexington Ave. is easily accessible by various New York City transit options.