Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker 68th & Columbus
185 Columbus Ave., New York City, NY
10023, United States
Hours
Reviews
4.8
460 reviews
5 stars
426
4 stars
7
3 stars1
2 stars6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing exceptional service.
Product Quality
There were mixed reviews regarding the quality of the glasses, with some customers expressing disappointment over defects and durability issues.
Store Experience
Customers appreciated the clean and organized store environment, as well as the variety of stylish frames available.
Assistance and Support
While many reviews highlighted positive experiences with staff assistance, there were also complaints about inconsistent service and a lack of support during certain visits.
- MMmelissa mertzNov 17, 20255.0I was helped beyond words by Nesha, the Sales Manager at the store. I had cataract surgery and needed a new prescription immediately. Nesha took my concern very seriously and was able to get me my new glasses in a few days. I am deeply grateful for all her attention and support. She went above and beyond. Thank you Warby Parker for having such great employees.
- ABAfiya BentonNov 16, 20255.0Claye is Amazing!! So knowledgeable , polite and all about customer service!
- CDChristian DNov 13, 20255.0My husband & I had a WONDERFUL experience here today (but also many other times). Props to Cynthia & Gabriel! Cynthia helped my husband pick out new frames and also patiently told me what new frames would cost me taking account insurance etc. I love that Warby Parker keeps our insurance information and favorite picks on file for easy counseling about coverage and replacements as needed. Gabriel helped me find a pair of glasses as I was specifically looking for one with a reddish hue, cat eyes, and larger lenses. He expertly located some other frames not on display and found a the hidden pair that fit me well. He then added these to my favorites for when my insurance would cover the frames. He also cheerfully helped to pop out the lenses in some sunglasses so I could see if these frames would work as regular glasses. What amazing service! Both Cynthia & Gabriel not only were helpful, but they genuinely cared about what we wanted in frames/glasses and what stood out was how CLASSY they both were. Their other coworkers were just as gracious and helpful with helping to put glasses away and even opening the door for me upon exiting. These are little touches, but they meant so much! Love this happy store with such gracious staff! Highly, highly recommend!
- DWDanny WoodburnNov 12, 20251.0Cannot call the store. That is ridiculous. I spoke to someone in east Goblipshik who didn’t speak the language and could not understand the simple request to exchange the lenses. If there is a store number then it should ring the store that I stood in to buy the damn glasses. I’m amending my review from three to 1 star. B Casie the promise of fixing or replacing due to any issues in 30 days for free is a sham. Just got hit with an unauthorized $95 charge
- JPJulia PhillipsOct 18, 20251.0This is my second time attempting to purchase glasses using a gift card at this company. Both times the staff told me there was no balance on my gift card and directed me to call customer service, while all of their staff stood by in an empty store. It turned out they were attempting to process the gift card improperly, so I was ultimately able to use it. However, I spent about two hours in the store with next to no assistance. Severely disappointed with the utter lack of customer service across this company. How many Warby Parker's does it take to buy one pair of glasses?
Frequently Asked Questions About Warby Parker 68th & Columbus
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What are the store hours for Warby Parker at 68th & Columbus?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Do I need an appointment to visit Warby Parker at 185 Columbus Ave.?
Yes, appointments are required for certain services such as eye exams at this location.
What should I bring when I visit the Warby Parker store?
You only need your eyes to browse and try frames. If purchasing prescription eyewear or contacts, bring your current prescription and any FSA or HSA cards if applicable.
Does Warby Parker accept vision insurance?
Yes, the store is in-network with several major insurance carriers and also facilitates out-of-network benefits. Coverage varies by plan and location.
Can Warby Parker measure and adjust my glasses?
Yes, they provide optical measurements and complimentary lifetime adjustments for your frames.
What is Warby Parker's return policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories purchased in-store or online, and for unopened contact lens boxes within 30 days.
Are DMV Vision Tests available at this Warby Parker location?
Yes, they offer a 15-minute DMV Vision Test for $25 without an appointment. If you don't pass, a comprehensive exam can be scheduled.
What coffee shops are nearby Warby Parker at 185 Columbus Ave?
Nearby coffee shops include Joe: The Art of Coffee, Joe Coffee Company: W 68th St, and Joe Coffee Company, ideal places to grab a coffee before or after your visit.
Are there any notable dining options close to Warby Parker at 68th & Columbus?
Yes, nearby restaurants include La Boite en Bois (French), Vive la Crepe (French), Il Violino (Italian), Francesco's Pizza, Empire Szechuan (Chinese and Japanese), and Jalapeño (Mexican).
Where can I find other eyewear and optometry services near Warby Parker 68th & Columbus?
Nearby eyewear and optician services include another Warby Parker location, MOSCOT Shop, and Robert Marc NYC Eyewear.