Business Details
About
Home Health Care Service
For over 20 years, TheKey by Home Care Assistance has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Location
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Reviews
4.5
15 reviews
5 stars
13
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1 star
2
- JDJennifer DevineFeb 21, 20255.0Long Island team rocks. Thank you for always being there!
- DDDiane DavolNov 2, 20245.0The Key is on top of everything they do. The staff is fabulous and the aides are wonderful. Our experience has been awesome. You can't go wrong with The Key. We use The Key for our parents and they are so happy which is amazing since they didn't want help at first.
- KSKizzy StilinskiFeb 2, 20221.0If I could give 0 stars I would the black girl in that office is so immature she asked me to go to a case & only sent me the address she didn’t send me the patients name, or anything about the patients health condition things I should help with who lives with the patient I mean I would have went there lost introducing myself to a family that I know nothing about this lady claims that I never asked for anything she said then after me telling her ok have a blessed day she continued to text my phone over & over again for most of the day telling me to prove it screenshot it I said I know what I text you about & what voicemail messages i left & I am done with this conversation I asked her to leave me alone & she still continued to text me I have never in my life dealt with anyone like her she’s very immature
- SAshazeema AliSep 29, 20211.0Don't waste your time. They pay biweekly and during orientation Doris don't give you a definite answer. Everything is I don't know or maybe. Very rude as well, I'm glad I see that they don't care about there care givers. There are better companies out there willing and experienced in doing a good job at presentation when it comes to care giver joining there company. I was on zoom and even my parents heard how rude Doris was speaking to me then she said said " I'm being unfair to everyone else to ask personal questions" nothing about my questions was personal. Those questions I asked was 1. Do you pay weekly? 2. Do you have 7 day live in case? 3 what are some benefits your company offers? Nobody will join a company if you don't know how to sell your presentation during orientation and for god sake get some body that knows and has answers to people's questions.
Frequently Asked Questions About TheKey by Home Care Assistance
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.
If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What is home care and what services does TheKey by Home Care Assistance provide?
Home care is supportive service by professional caregivers at home offering tasks like errands, meal prep, personal care, fall prevention, and cognitive activities for peace of mind and companionship.
How can I find the best caregiver for my loved one through TheKey?
TheKey matches you with experienced, trained, reliable caregivers who fit your loved one's care needs and personality, also providing backup caregivers if needed.
What are the costs associated with home care at TheKey?
Home care is typically billed hourly and costs vary by care hours and region. Most families pay out-of-pocket or via long-term care insurance.
How does TheKey protect clients and caregivers from COVID-19?
TheKey follows CDC and local safety protocols, provides appropriate PPE, and most caregivers and staff are fully vaccinated against COVID-19.
Is it better to use a home care agency like TheKey or hire a private caregiver?
Using TheKey ensures safety, insurance coverage, caregiver vetting, scheduling, billing, and backup caregivers, unlike private hires where these responsibilities fall on you.
Does long-term care insurance cover TheKey's home care services?
Coverage depends on your policy. TheKey is an approved provider for most LTC insurance and offers free guidance to help clients navigate claims.
What are TheKey by Home Care Assistance's hours of operation?
TheKey operates 24/7, every day of the week, providing continuous home care services.
Where is TheKey by Home Care Assistance's Nassau County location?
The office is located at 250 Fulton Ave, Suite 207, Hempstead, NY 11550, United States.
How can nearby medical centers like Mount Sinai South Nassau assist clients visiting TheKey?
Clients can conveniently access primary care, pediatrics, and behavioral health services nearby at Mount Sinai South Nassau if needed during their home care journey.
What legal support options are available near TheKey's location?
Nearby law offices such as Law Offices of Cesar Valdebenito and Brill & Medina offer legal services which may be valuable for clients managing elder care matters.
Are there other home care options near TheKey by Home Care Assistance in Hempstead?
Yes, other nearby home health care providers include Home Care Assistance and Amazing Home Care, providing additional resources for elder care.