Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker Roosevelt Field
630 Old Country Rd., Garden City, NY
11530, United States
Hours
Reviews
4.7
235 reviews
5 stars
209
4 stars
7
3 stars1
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, contributing to a positive shopping experience.
Product Selection
The store offers a wide variety of stylish frames and lenses, which many customers appreciated.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding customer service inconsistencies and issues with prescriptions.
Convenience
Customers found the process of purchasing glasses and scheduling eye exams to be quick and efficient.
Quality Concerns
Some customers reported dissatisfaction with the quality of lenses and issues with prescriptions, leading to frustration.
- BTBrionna TartDec 24, 20255.0The staff are so welcoming, helpful, and professional. They will assist you with picking frames, which greatly vary in color and striking styles, and give great feedback. The staff ensure that you are well taken cared of and are pleased with your selection of glasses. It’s a respectable and hassle free environment and i love that.
- JJJanet JaquezDec 23, 20255.0Very quick and easy to buy glasses from here. No pushy upselling. No rushing. No back and forth.
- TMTanya McCallumDec 19, 20255.0I love this location! It's super convenient and the staff is very professional and pleasant as well. They greet you as soon as you enter the store. I'm very satisfied and cannot wait to pick up my new glasses.
- VKVarrett KennedyDec 13, 20255.0I arrived at the Garden City location this afternoon around 2:30 PM and received excellent customer service. The team members present upon my arrival were personable and professional, making it a genuine pleasure to choose Warby Parker for my eyewear needs.
- ACAsk HR CatDec 8, 20253.0My boyfriend recommended WP to me, and I decided to give it a try. Although the wait was a bit long, the in-store experience itself was great. I completed an exam for both contacts and glasses, and the representative explained that the glasses could take up to 14 days to arrive. I let her know that I currently have no way to see without corrective lenses and that the three days’ worth of contacts they initially provided wouldn’t be enough. She was able to give me a few additional samples to last about five days, noting that it was all she could offer. I left the store excited about my new glasses and decided to make it work with the limited contacts, hoping the glasses would arrive sooner than expected. Because I had no other option, I ended up wearing the daily contacts for two days at a time (which I know isn’t ideal) just so I could see. My glasses were scheduled to arrive on 12/6. When they didn’t, I contacted the store to explain that they had not arrived as promised and that I had run out of contacts. I also shared that I was unable to see without them. The representative told me there was nothing she could do and that they could not provide any additional samples. She offered a discount, which I appreciated, but explained that it unfortunately didn’t solve my immediate problem of being unable to see. Despite explaining the urgency and the fact that I had been stretching daily contacts for multiple days, I was told again that no additional samples could be provided. I am extremely disappointed that what had the potential to be a great first experience with WP turned sour so quickly. Given that they are eye-care professionals, I expected more understanding, compassion, and attention to eye health. I hope this experience is isolated to this particular store and does not reflect WP as a whole.
Frequently Asked Questions About Warby Parker Roosevelt Field
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What should I bring when visiting Warby Parker Roosevelt Field?
You just need your eyes to try on frames. If purchasing prescription eyewear or contacts, bring a copy of your current prescription. Bring your FSA or HSA card if you'd like to use it for payment. No prescription? You can still browse or book an eye exam.
Does Warby Parker Roosevelt Field accept vision insurance?
Yes, they accept several major insurance carriers and facilitate using out-of-network benefits. Coverage varies by location and plan.
Do they provide measurements and adjustments for eyewear?
Yes, they take optical measurements and offer complimentary adjustments for life at any location.
What is the return and exchange policy at Warby Parker Roosevelt Field?
They have a 30-day hassle-free return or exchange policy for eyewear and accessories, and accept contact lens returns within 30 days if unopened.
Are DMV Vision Tests available at Warby Parker Roosevelt Field?
Yes, 15-minute DMV Vision Tests are available at all New York locations for $25 with no appointment needed. If you don’t pass, they can schedule a comprehensive eye exam.
What are the operating hours of Warby Parker Roosevelt Field?
Open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of eyewear products does Warby Parker Roosevelt Field offer?
They offer prescription glasses starting at $95, sunglasses, progressives, contact lenses, frames in various materials and styles, and blue light glasses among others.
How can nearby stores like Anastasia Beverly Hills Brow Studio and Bath & Body Works enhance my visit to Warby Parker Roosevelt Field?
You can combine your eyewear shopping with beauty services like brow styling at Anastasia Beverly Hills Brow Studio or find beauty products at Bath & Body Works, making your trip to Roosevelt Field Mall more convenient and enjoyable.
Are there dining options near Warby Parker Roosevelt Field?
Yes, nearby eateries like Bleecker Street Pizza, Charleys Cheesesteaks, and Grand Lux Cafe provide great places to eat before or after your visit.
What nearby retail stores around Warby Parker Roosevelt Field can complement my shopping experience?
You can explore nearby stores such as GUESS for clothing, Kids Foot Locker for shoes, and Blue Nile for jewelry, making it easy to shop for a variety of needs in one visit.